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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Quick and easy, simple styles, wearable, colors, ease of care.
Everything looks great online. Easy to order. Shoe size was accurate. Bottoms were larger. Tops were larger too. Quality was a 6 out of 10.
Cheaply made clothes with cheap fabrics. The pictures are not real.
My shopping experience was average. However the items were received were disappointing.
Great select of clothing for my Wife, a lot of dresses, shirt
The merchandise took to long in arriving. The fabric was not as soft as I expected, but the designs are beautiful.The customer service is very good. Prompt in answering my request and very professional.
Good value clothing, fit was as described, easy to order
Shopping was easy, multiple delivers are expected for multiple items and I did receive the items in
Reasonable time. However, I am not please that the clothing items were not tagged with fabric content
Or how exactly to care for them. I appreciate that Zolucky has a very nice verity, pretty and colorful
Items to choose from, but care instructions are very important to me.
Very easy and satisfying. The styles are so attractive. The sizes are true to what you order.
I had to take the coupon off. That wasn't right. But I hope the quality of the clothing is great.
First order so I'm excited to see how things fit and quality of material
I have ordered items previously and was delighted with the quality and colors. However, I was to enter a code for a discount, but never found the space to enter it.
I received my 2nd order much faster. There was a 50% chance as to if dress would fit. I had to hem the sleeves on one dress, and I had to alter two of the dresses. Several of the other dresses were made cheaply. Lastly, you increased your prices!
I wish it did not take so long to receive items; however, I have been please with my purchases. I would have given a 5 star but the site has to be refreshed often which takes me back to the beginning of my searches - very frustrating.
Shipping has been good, received both items, all in good shape
I had fun looking through the different blouses and choices.
Liked how you could look at item in detail and then easily go back to where you were looking before without having to start over. Items arrived in a timely manner.
Shopping online is quick and easy. Working full time doesn't leave a lot of time for going out and lots of stores just aren't here anymore.
Really need size 4! Hoping this fits
Your dresses are so dang pretty
Sizes are not true to size for American women. I was very unhappy with what they sent me.
My word is truth not like Zolucky.com July 2022 I got took. Don't order from them. I ordered 4 shirts. Three came and two were too small. I gave one away. I'm a senior but like to look as good as I can. Really poorly made. The 4th one came yesterday and it also was too small and was really puckered up at the neckline. I tried to return and was informed that although paper inside package said I could return and receive refund. Not true. Don't be fooled like I was. Product is Not good. I don't know how to add an image - sorry I'm a 73 yr old senior. Info says return to Guangzhou, China for $60.00
Thank you for your feedback. Sorry for any inconvenience caused.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon.
And we will improve the return issue. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Everything looks wonderful on the ads and website, but run the other way before you purchase anything. Products are flimsy and so cheaply constructed. It's garbage! Also, they make Returns Impossible. Google, and anybody else who carries their ads, should be ashamed. I give them a 0 rating.
Thank you for your feedback. Sorry for any inconvenience caused.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!