I dontated all of the clothes to the homeless, but I dont even think the homeless would wear them,, absolutely ridiculous, I spent 400 dollars on garbage, sizes are all wrong! Doesn't look anything like the pictures! The material is see through and just plain out gross and cheap! Zoolucky is a scam! And I will do anything in my power to shut this place down!
The day I received the dress I ordered I wrote for a return label because the dress was too small and of course I cannot wear it. I didn't hear back for a long time and then they were going to give me a discount. I said I wanted to return the item. I wrote several times. I still have not received anything about returning the item so I guess I am stuck with it. I will never order from them again!
Dear Customer,
We are deeply sorry that you are not satisfied with our product and service.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We have reviewed your return request and confirm that it was processed successfully. Actually. We sent you an email with the return label 21 days ago. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
Meanwhile, you have replied our email 2 days and accept the offer we suggested. You may check the email we replied.
If you need additional assistance about return, please feel free to contact us by email at service@zolucky.com. We value your patronage and hope to have the opportunity to serve you better in the future.
Best regards,
Mandy
ZOLUCKY
Products in the photo look like actual varied fabric and material material... it is a photo print of fabric on sleezy shiny polyester! This is the cheapest junk I have every seen ugly poorly constructed
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I like the leggings that I buy on this website because it has a cool fabric for summer. They hold well what they have to hold. They are long up to the ankles and the pockets are very practical and large to carry for example the mobile.
I love the design, however the material is of the cheapest quality material and I ordered xxl for a generous fit and it is much smaller than I expected. I was disappointed and I probably will never order from your company again.
The website is interesting and easy to use, once I requested all the information I needed it was quickly displayed, my purchase was reliable, it arrived on time and the quality of the order was perfect.
It is the third time I have ordered something on this website and it is always a pleasure. I love the products, they never disappoint when they arrive. Also, whenever I have had a question they have not taken the time to resolve it. Very good.
Perfect! Great variety of clothes. I love the website, it offers a great variety of products and brands. I love the review system, we can read the reviews before we buy each design. The payment process is easy and payments are accepted with multiple methods.
I received a bag for my daughter from this online boutique that is impressive, it is very beautiful, it has many functions. My daughter is delighted. I think I will repeat this time with a dress for me! Thank you very much for everything
Cool styles and fast shipping. I just bought my first dress on this website. They have many styles to choose from on their website and they also offer fast shipping included. I am very happy with my dress and will definitely buy again.
Easily to pick out the beautiful items I liked. I love the choices you have. My experience was wonderful because the only problem I have when ordering is which to order. I love just about everything you offer.
I love the clothes and shoes and the choices I have. Keep up the good selections.
I have been shopping for several items on this website, and so far it is the best online store I have ordered clothes from so far, the pieces are of good quality and look like the images on the website.
I love this boutique, the clothes are beautiful, the product descriptions and customer reviews are really helpful I've always had great customer service, always super charming, and returns are processed smoothly.
I was so happy to see your advertisement. I was looking for unique presents for my family. My grandchildren will be amazed at your merchandise. I had fun shopping and will enjoy giving these selections to my family. Thank you
I was amazed by the variety of merchandise. I was only disappointed that some chosen items had sold out. Check out was quick and easy for me. I am looking forward to my purchases arriving.
I love his unique clothes for all the girls. They have many options in styles and categories for all women. I keep shopping in this online boutique and I also prefer to buy online due to the convenience and speed.
I might visit the site again. It was awkward and expensive to return the items. The instructions to make a return was confusing. I had no way to call and talk with someone. I finally figured out how to text with a representative, who helped me to figure out how to complete the process.
One of the dresses that I purchased was not made to size. It was too small. I ordered it according to the size I wear.
The other dress was too long, almost dragging the floor.
I like to shop online here. I can easily find my size and color. I like that they show the front and back of the garment on the model. That is important, especially when you have hips like me. The prices are excellent and the quality of the clothes keeps me coming back.
I had difficulty with the payment, I had to go thru it. It several times and then got a refusal. An alert was put on my credit card and I had to contact the company to get it straightened out. It was a real pain.
Shipping rate is ridiculous. I just want to order one item for now to see if it fits. If not, I do not want to be returning multiple items. I love your patterns! If it fits, I will be ordering a lot from you!
Shipping rate is ridiculous. I just want to order one item for now to see if it fits. If not, I do not want to be returning multiple items. I love your patterns! If it fits, I will be ordering a lot from you!
When I received the products I ordered, I discovered that the fabrics are not as nice as they look in the pictures, and the prints are not as vivid as the advertisements. Also, the care labels all say the same thing, regardless of fabric content (which it does not show), which is something to the effect of "line dry only" and "dry clean preferred." (This is even though the fabric is mostly polyester as far as I can tell). The sizing is accurate, which I appreciate.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~