Zoara

Ordered pearls for my wife's birthday two weeks before the date. Were asked on the website if it was for a birthday and, if so, on what date. Even though I paid immediately, the pearls arrived a day late, and I had to find another present to give her on the day. My follow up complaint has up to now, a week and a half later, been met with absolute silence. If this is the attention given to their customers, I wonder how reliant their money back guarentee is.

They do NOT reply to emails. Even after an order is placed and purchased. 10 days later still no response, no shipment tracking #, no update. They do NOT care.
The stone I wanted did not have a number on the GIA certificate!
The stone I paid for still did NOT get shipped. I call them and they say it is FINE. Everything is fine. But they do not reply to emails and still I did not get the loose diamond!

To be honest, I am not the one that purchased the ring - my husband did…

He initially had many concerns about ordering an engagement ring from an online company for such a large amount but at the end of the day we couldn't have been happier with my engagement ring. I wanted a ring with (blue) sapphire side stones and he found the perfect ring for me at Zoara. It arrived within a week, very nicely packed with the diamond GIA grading report. I keep looking at it and can't believe how much it sparkles!

After we got the ring my husband took it to a family friend who is a gemologist and he said that we got a great deal and that no retail store could have beaten their prices.
We intend to get our wedding bands from Zoara as well soon.

Zoara has simply the best customer service of any jewelry store that I have been to, online or physical. They are not pushy at all and seem to mostly care about the customer getting the best value. I originally had my mind set on a VVS2 diamond but they told me that the money would be better spent on upgrading to a higher carat weight. I'm so glad that I did, and now I was able to get a 1.30 carat instead of the 1 carat that I originally planned for. I shopped around many other online sites and only Zoara made this observation. Given that their prices were as good or lower than anybody else buying from them was a no brainer. They were kind enough to ship the ring to Italy for my proposal since I did dally around a bit and was on a deadline... and of course she said yes! Thanks to Zoara from Milan!

I was looking for a sapphire engagement ring instead of a diamond, because my girlfriend really wanted something different. I went a bunch of jewelry stores and most of them weren't able to provide nice sapphires, and a couple places didn't even want to provide it outright, just saying that "we don't do that."

I contacted Zoara with my request and the rep was really helpful, and right away showed me some pictures of sapphires that they had and some rings that they made for other customers. Needless to say, they were stunning, and much more than I expected.

I ordered a half bezel setting and a sapphire that was about 6 mm across, and the price was much lower than quoted by other places, and when I gave it to my now fiance, she was overwhelmed. Now all her friends are jealous!

Zoara rocks!

Everything had to be perfect for my proposal so I was willing to take some time and find the perfect ring that would be fitting for my beautiful wife to be.
I almost gave up when my sister in law recommended Zoara. I contacted the support team and they immediately suggested that I go with a "custom" product. I explained my wishes to the agent and after several days received a sketch of the ring of my dreams. I authorized a rendering (a computerized image of the ring) and after about a week the ring was in my hands. Thank you Zoara for taking part in this beautiful time in our lives.

We've purchased our engagement ring (4-prong solitaire with a 1.50ct round center diamond) at Zoara and they surpassed our expectations at every step of the way. Each rep we've spoken with was empowered to deal with our questions and concerns and was responsive and professional.
The ring arrived on time and looks beautiful. We took it to a local jeweler to make sure everything was kosher (never made such an expensive purchase online before) and got nothing but compliments on the workmanship and great deal that we got.

I bought a wedding band from Zoara and took it to my local jeweler for an evaluation. She claimed the workmanship was mediocre and needed some improvement. The price was okay. The quality of the diamonds were decent. This was a wedding band with 11 small diamonds so I guess it was more tougher to make than a solitaire diamond ring. The engraving was the worst she had seen in years. Overall, I'm satisfied with the product, but not fully satisfied. The customer service is top-notch and superb in every way. They operate on a 24-hour and in many languages (Eng, Span, Fren and Chi)

Actually, before I ordered on this site, I checked here to make sure that there were some reviews, which there were, so thanks sitejabber!
I ordered a couple of pendants for my nieces who are going to be flower girls for our wedding. I wanted to find some kind of keepsake, but at a very reasonable price(wow - wedding are SOOOO expensive!). Anyway, found a nice heart pendant - ordered it, everyhing came on time and was great.
Can't wait to give the pendants to my nieces, they are going to love them! Or HEART them as they say :)

I compared more than 15 online companies before deciding to purchase my 1-carat diamond ring from Zoara. I first researched exactly what to look for... not only the "4 C's" but details of the best diamond shape and cut... down to the precise angle and height of the table, pavilion, star facets etc. I was able to look up all this detailed info from the posted certifications on the site. My diamond is gorgeous, super-sparkley, and I couldn't be happier! Zoara's customer service is also excellent. I highly recommend this company.

I was looking for an engagement ring for my girlfriend (now fiancé) but she has never been a fan of diamonds. She specifically wanted a sapphire gemstone instead. I had trouble finding companies willing to deal with me if I wasn't willing to purchase a diamond.

After several searches, I came across Zoara. They were able to provide me with many great options for sapphire engagement rings. They even offered customization if I couldn't find one I liked on their site.

I ordered via PayPal. The purchase was secure and the ring was sent via FedEx with no sales tax or shipping charge. Even more important, it was a stunning ring. My fiancé loves it. The ring came in a stunning box with an LED light that illuminates the stone.