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Washington
1 review
2 helpful votes
Follow Jennifer S.
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I am not even allowed to change MY address at MY property without the hassles of going down to the City and asking for a
Form that shows my residence address has changed. Zillow was not worried about that when I 1st advertised, did not question
The address I put in one time. We just simply advertise now with Apartment Guide. All advertising we had on Zillow has been
Deactivated. We lost over 2 weeks of prospective renters while I waited for a response from Zillow to change my address just
To find out Sara won't do it, therefore you lost my business. It my advertising, my property.
What a waste of time these guys have been. It would be a different story if someone else tried to change my address but they would have to hack my Zillow account to do so. Advertise with Apartments.com too, they get it done better with less hassle and FREE!

Date of experience: October 18, 2019
Ohio
1 review
13 helpful votes
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Zestimate Hell
October 24, 2020

I have been trying to get Zillow to correct my Zestimate on my home to no avail. Each time I contact them to provide them the correct information my Zestimate decreases... it actually seems intentionally punitive! Most recently it dropped $ 100 K in a single day. They are the absolute worst. They may have dodged a few random lawsuits for these behaviors... but, a huge class action suit will no doubt put them it their place... can't wait!

Date of experience: October 24, 2020
Indiana
2 reviews
12 helpful votes
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It is virtually impossible to get Zillow to respond to or help on the site. I am a landlord and have used Zillow for a few years. Whenever I have an issue, they are impossible to contact. I have sent emails as they require and never hear back. I strongly suggest that landlords find an alternate site for listings.

Date of experience: July 15, 2019
California
1 review
0 helpful votes
Follow Linda H.
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Morgan and her whole team are awesome and helped us build our new home. We have never had a Realtor that actually was involved like Carolina life. Professional and on top of everything. We would never use anyone else other than Morgan Brinson Fann.

Date of experience: March 4, 2017
Massachusetts
2 reviews
10 helpful votes
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Agree with most of the other posts here - the price data they have on zillow is just wrong. Two roughly identical houses on my street - one valued at $1.9M, the other at $1.2M. Same bedroom, bath, sq. Ft., acreage, amenities, etc. Don't bother with this site - it's useless.

Date of experience: June 29, 2014
Illinois
1 review
3 helpful votes
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I'd give Zillow a negative star if I could. It is a big scam - it publishes highly faulty information and runs a big business! I am surprised it hasn't been sued yet.

The information on Zillow is wrong and misleading. This site should be taken down!

Date of experience: March 4, 2013
Missouri
1 review
8 helpful votes
Follow Bertha H.
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You can put your house on Zillow for free as in for sale by owner, however, the remaining information on the page is generated by Zillow and is usually quite inaccurate. I have no idea how an internet site can "zestimate" the value of your home (unless they are asking realtors). This can be pretty damning. The internet doesn't know when the house was reroofed, whether or not the neighborhood is safe, or when the furnace was replaced. I have consistently seen the square footage or property taxes NOT match the county assessor's website. I can only say that it's okay to look, but don't take their website information as truth. Buying a house is a big investment.

Date of experience: January 4, 2015
New Jersey
1 review
0 helpful votes
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Do not trust them
June 24, 2022

Guess what? You pay 29 dollars an application on zillow that you can use for 30 days, waste of money cause they allow to landlors to use their own application doc and of course you have pay again 30 to 50 dollars for every adult almost every time you apply for a place. Also the Zillow app and the website is a piece of sh... confusing, not organized, etc.
There is no guarantee that you will get an apart even when you have no issues, many people applied at the same time so there is a big chance of wasting your money on background check. They are supposed to take applicant by applicant so if no issues you can get the apartment but not, it is like a lottery.

Date of experience: June 24, 2022
Texas
1 review
7 helpful votes
Follow Allen T.
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BEWARE and THINK ABOUT SUING Zillow! Their Zestimate Tool undermines and sabotages any discounts you provide to potential buyers. Your house valuation goes down with every discount/reduction. So buyers do not believe they are getting a good deal. My house valuation went down 7+% in 6 months while many of the 1000+ in my home community stayed flat. I suggest everyone who is selling their house to start collecting the valuations around you every week. If you see what I see, think about suing. It is an easy case for anyone to understand and will easily side with you. Please feel free to reach out to me at *******@gmail.com if you want to start class action. Good luck!

Date of experience: October 13, 2020
Rhode Island
1 review
3 helpful votes
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The best Agent!
July 24, 2020

If you are looking to buy or sell a house, don't hesitate 1 second! Dave Miles is your agent! He will answer all your questions and help you sell or find your house! My husband and I are so thankful that we had him as our agent. He is fast, polite, very kind, have answers all your questions, honest, not pushy and very respectful. You will definitely enjoy working with him! He is the best!

*******@exprealite.com

Date of experience: July 24, 2020
India
2 reviews
2 helpful votes
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Love it
July 1, 2018

5/30/18
Got their service 2 months ago since my husband wanted a place near Bloomington. We are searching online for a real estate company and found Zillow. Actually Zillow is not new to us since one of our relative introduces them befire and I heard that they are the real deal when it comes to real estate. Now, I can attest that they are indeed reliable and trustworthy company. They have showed us the best choices and offered us the best value for money. They gave us a clean title and we really love our new house here in Bloomington. Thanks you so much and hope you keep helping more people achieve their dream home.

Date of experience: June 30, 2018
California
2 reviews
7 helpful votes
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Had an issue with an agent neglecting to submit an offer to seller. Wanted to protect other buyers from using her in the future and Zillow would not publish my add simply stating the offer and how agent not only did not submit it but never even returned my calls.

Date of experience: July 6, 2018
Pennsylvania
1 review
9 helpful votes
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Poor Zesitmates
March 17, 2020

Zillow lets a computer run their system and they can't change anything. The comparable houses they used aren't near my house and don't look anything like my house. They also go by the Tax assessed value which doesn't take into consideration to improvements to my home. It's making it very difficult in trying to sell my home.

Date of experience: March 17, 2020
California
1 review
14 helpful votes
Follow Eileen O.
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My active listing on Zillow is erroneously listed as Off Market. Yesterday morning Zillow "corrected" this temporarily, because later in the day it reverted to Off Market. Their history section claims that my realtor took it off the market yesterday, but my realtor stated that they never touched the site that day. I fear that potential buyers are overlooking my home due to this HUGE mistake. Zillow says that it often takes 3-4 weeks for MLS information to update on Zillow; this is unacceptable in today's real estate market. Also, Zestimates are not anywhere near correct; there must be a better site from which they make their calculations.

Date of experience: June 12, 2015
Connecticut
2 reviews
3 helpful votes
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They have undervalued our property for years and when we tell them they won't listen. The photo of our house was taken out a car window and in back of a street telephone pole (Absolutely a terrible photo)

Date of experience: October 20, 2013
Maryland
1 review
1 helpful vote
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Beyond unacceptable
September 15, 2021

We decided to go through Zillow Offers to sell our home, signed our closing docs and went a full 4 days past our closing by date before Zillow finished their closing. My pregnant wife and I went 2 days without having a home since we needed the funds to be wired for closing on our new home. I wouldn't sell through them again if it were my only choice. I made it through the entire process without ever talking to my ‘agent' no matter how many times I left voicemails, texts, or emails over the entire 2 month process of receiving my initial offer. They aren't professional enough to be in the business of buying homes. I get better customer service at run down fast food restaurants.

Date of experience: September 15, 2021
California
1 review
4 helpful votes
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I own two homes in wv, but in different county. They have them both over listed i am trying to resell one. Therefore i made a aaccount to try to adjust the price with no luck. So both the house are listed for 4.5-10 times more then there actually worth.

This site has completely made up numbers

Date of experience: September 17, 2014
Washington
1 review
1 helpful vote
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Poor service
June 9, 2017

I have a house that has been on market for three days and has still not been posted on zillow website. So people that go to zillow are not seeing all homes in Seattle area. Not a very good thing for home buyers.

Date of experience: June 9, 2017
Illinois
1 review
3 helpful votes
Follow Ricardo R.
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Turned in a customer service request to get home listed. No response except a "Your request (xxxxxxx) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email."
Well it's 5 days latter and no information or contact from a zillow rep.
Is this a real site with no customer service?
An automated response is not customer service, and not replying to my reply email as instructed is also not customer service. Hope to hear from you today.

Date of experience: April 5, 2017
Florida
1 review
0 helpful votes
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Dear Zillow,

Just a word of gratitude and thanks to Andrea Mason Richards/Realtor Consultant to me regarding the sale of my home. Andrea went above and beyond in getting my home sold in 4 days. She was my counselor and guidance right up the end in less than a month. I Would recommend her with the highest utmost referrals to family and friends, even strangers. Very professional, very knowledgeable, very courteous. Was always ready to help as she heard my nervous voice over the phone with quick encouragement always. Andrea I can't thank you enough more than words can say.

KUDOS TO YOU! Keep up the excellent work you are doing. Believe me you are BLESSED….

Sincerely
Ann

Date of experience: March 7, 2023

Overview

Zillow has a rating of 1.6 stars from 583 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zillow most frequently mention real estate, customer service and home value. Zillow ranks 1203rd among Real Estate sites.

service
93
value
90
shipping
9
returns
9
quality
89
+36