HomesnapReviews 2,163

Worthless. Poor customer service. All elements of the product available elsewhere for free. Stay away and save your money.

I signed up for this service for a whole year and it did nothing to enhance or grow my social media page, my page finally started to grow when I brought my husband on to help run it. I paid homesnap a whole year and then because I failed to cancel not knowing when my renew date was they re upped me for a year when I called them to tell them I did not want their service and I did not want to pay for another year they refused to let me out of the deal -This is horrible policy to make a agent who clearly is not happy with your services pay for a whole other year just so you can keep making a buck off hard working person!

Run AWAY! I signed up for an ad for around $400 and they charged my credit card over $2000! They said I signed up for a subscription! I tried to call and cancel. They hardly answer. NEVER refunded anything and I had to pay. They kept charging my credit card changing their name for example. Adding an* or capital H. Etc.
PREDATORY to say the least!

This company is very dishonest. Do yourself a favor, and never have anything to do with them. I'm trying to cancel a subscription they say I have (which I don't believe I do), and you can never reach them. First, it's almost impossible to find out how to cancel; second, when you call them to cancel, they never answer the call; and third, they don't have a message service. They have a recording that says no one is available, and they hang up.

This company will not cancel subscription and charges you $599/ year.
Only way to stop them is cancel your credit card.
Terrible company.

Total BS company. Do not use them. No leads! They do nothing to provide leads, if any they are out dated or rentals. Trying to cancel is a joke. Read Better Business Bureau!
They will keep charging your credit card, you will have to dispute charges with your credit card company to get refund.

They will hijack your Google business page and won't let it go! I can't get anyone at support to address the issue. It's beyond vexing and has been going on for months. Stay away from paying for pro... the concierge service was a joke and there was virtually zero conversion.

Homesnap provides realtors with a website, decent exposure and is well designed but it is expensive to use it to its best potential. If all services weren't separate and charged that way it would be better. Their outward facing website is pretty but unfortunately has not been able to gain the traction and visibility of Zillow or Redfin. I wish they offered a couple free months on some of their extra paid services, because they don't it limits a realtor's ability to gauge whether it's worth the money? Offering a free month on a 12 month obligation does nothing to quell concerns, however a couple free months prior to having to pay to determine if it does what it says would be much more likely to get users. In conclusion it's a good tool but they need to improve how it's presented to lower fear level.

I was very busy and overlooked extending my Homes.com website domain name subscription. What should have been a simple fix turned out to be a nightmare as Homesnap who has become a partner with Homes.com and the tech support didn't know how to get my website back online. They kept sending me back to the domain company and refused to communicate with the Domain Company in-spite of the Domain Company reaching out to Homesnap to try to resolve the issue. I had to ask the Domain Company what Homesnap was suppose to do and Homesnap still couldn't figure it out. This back and forth went on for over a month.
Finally the Domain Company had to act as the Host to make the changes though Homesnap partnering with Homes.com was the Host.
I can't begin to describe what a pathetic display of customer service Homesnap displayed in their failure to work with the Domain Company and I to resolve this issue and I have been with the Domain and Homes.com for 20 years. Homesnap didn't have any trouble continuing to charge me for my website though it was nowhere to be found. Beware of Homesnap.

By far the worst advertising site. They Rely on reviews and allow anyone and everyone to review, even though service was not rendered they do not provide customer service nor do they provide you with advertisement but they do take your money!

I signed for Homesnap in October 2021, but I was not approved by Google until February 2022. The representative for Homesnap did not help me anymore from January 2022. I was assigned to Lyn Rawlings after him, she is too busy to help any agent, she has more than 300 agents. She told me that because I will not continue with the subscription after 6 months, she stopped helping me, no more phone calls, support, or anything, and my subscription will expire on June 3rd, 2022. I signed for 6 months. Also, it is a top-secret until an agent sign that you have to beg for reviews from family, friends, and past clients to be on top of the list from Google. Many of the reviews are from past clients Google will not publish. Google chooses which reviews publish and which ones will not publish. IT IS A SCAM! I TROUGH AWAY $3,000.00 WITH IT (I STILL PAYING AND I WILL BE CHARGED NEXT MONTH AGAIN). If anyone is thinking of signing PLEASE DO NOT SIGN!

My first ever online review!
I have and will continue my unequivocal and strong recommendation of Tonya for residential real estate agency. Over many years I have not had a single "good real estate experience" but my son recommended Tonya. In short she is very knowledgeable of market, sales and listings; equitable and focused on getting the deal done; incredibly timely and responsive... which is essential in the current "hot market"; and provided reliable and effective council in all phases... offers and purchase, while under contract through and to include final walk through. Contact her and assess yourself!

If I could give a negative star I would. I paid Homesnap over $14,000 to generate leads for our Real Estate Firm. Had quarterly meetings with them to address my concerns. They listened but never did anything to resolve the issue. 99.9% of the leads they have sent me were 2 to 8 hours away. I received leads for other states where I'm not licensed to sell real estate, but I DO NOT get leads in my market area. If you want leads for other states, Homesnap is for you! If you want leads in your market area, find something else. Complete waste of Money!

Set up was easy and the system is easy to use. I called in for help and was very glad with their services. Always recommend!

Most of the Homesnap reviews on here aren't verified. I paid to be a Pro user on their platform. Some of the technology they advertise hasn't been implemented. I get emails stating X number of views on my listing and click here to see who has viewed my listings, but there is zero information on who, when, how or how many have viewed the listing. I called support and waited on hold 21 minutes to get a recording they were busy and couldn't help at this time, please leave a messege.

I get "free" Homesnap through my association. I purchased an ad for one of my listings in September. They continue to charge me each month on my credit card. First it was $159 in October, I called and had that refunded. Then in November got charged again. I called them and had the charge reversed. Now this month there is a $599 charge on my card. I had to cancel my credit card. I have repeatedly called the company and sit on hold. Never can get a hold of anyone. I have emailed support. Nothing. Seems to be more of a scam then a professional company to me. When I did purchase an ad, I did get leads but they led to nothing. I regret ever purchasing an ad from this company. It is a real hassle trying to get refunded for something I did not order.

Support team was helpful and prompt. Thanks for the your service and support. With more improvements I think Homesnap can be great for all.