Z Gallerie

I ordered a quilt and shams on zgallerie.com. The price was VERY high, so I waited until they were on sale - and then in checkout found that they were charging me $50 for shipping, which is also VERY high compared to virtually any other retailer, 90% of whom would've given me "free" shipping (which I understand is still built into the cost) for spending as much as I did.

I got the merchandize and the color was completely different from what was shown on site, much lighter and much greyer. It didn't work at all with my room, so I had top return it. Of course they make you pay for the return shipping - which, again, other retailers do NOT, because they're actually interested in encouraging you to take chances on unseen merchandise. That was nearly $40 (as an individual doing a one-time transaction with a postal service) so now I'm out almost $100 with NOTHING to show for it.

I will never shop at zgallerie again, and I've already been VERY vocal on social media about this terrible experience. They're struggling as a company and I can see why. I hope they fail.

So shocked after spending several thousand dollars in local store then virus hit. I had one item to return and waited for store to reopen. Well I finally called their supposed customer service number and explained the situation to a representative. I was firmly told that it was past the 30 day return period so I could not return item. I reminded the rep that the store was closed due to the virus and was once again was told that there were no exceptions and their policy did not change based upon the store being closed. Unbelievable! I tried several times to see if the rep had any common sense at all and no he did not. I asked for a supervisor to call me and of course that never happened either. Between myself and all the clients I have brought to the store my spend is in the several thousands of dollars. I am so disappointed in how I was treated I'll shop elsewhere and take my clients to a store that exhibits common sense. What a shame that their customer service is so poor. Their loss!

I bought a very expensive chase, dinning table, dinning chairs and king bed. The table had distress lines, but also had very bad scratches, that they called distress. The chase was not built correctly, when you sit, your tush stays implanted on the couch and does not pop up like a normal couch does. The company sent an incompetent person to check them and informed me that the products were defective, but the escalation department stated that the furniture is in good condition and they will not correct or exchange it. The furniture is cheaply made. DO NOT BUY FURNITURE FROM Z GALLERY! The furniture is no good and their customer service is terrible!

I just had the worst experience with your customer service ever I intend to write about it on yelp and any other platform I can find! Yesterday I called your customer service because I was trying to place an order for two pillows the Natasha pillows in caramel to be exact and the website would not let me complete my order. When I called customer service and explained to them what was going on I also asked them what were the hours for the Gardena outlet in which they came back after 10 minutes of checking to tell me that their hours are 9 to 3 and that they had those pillows available there. So this morning I get up and drive 30-35 minutes over to the outlet just to find out that the outlet has been closed since June! When I called back today I talked to a person in escalations, Mariana because I feel like I should be getting a discount for Miss- information and a waste of my time and gas. Her response was the pillows are already 20% off and there is nothing more that they can do well… I know the pillows are 20% off they were 20% off yesterday with free shipping over $79 that is not compensating me for my time that was spit going to a place that one of your employees told me was still open. I should've at least been offered a 15 $20 gift card or something. This is just terrible and I'm very upset at the quality of customer service your company is providing. I will never shop at your store or online with them again.

I ordered a coffee table online when I moved to my new apartment (October 3rd). The delivery was estimated to be in less than 3 weeks. I payed 200 dollars just for the delivery fee. It has been over 4 weeks and I still didn't receive the table. When I call customer service they say they can't do anything about it. I tried to cancel my order but they said they will charge me 25% restock fee. Now when I check the order status on the z gallerie website, it says the table will arrive by January 14. STAY AWAY FROM THIS COMPANY. THEY WILL TAKE YOUR MONEY AND KEEP YOI WAITING FOR MONTHS, MAYBE EVEN YEARS ACCORDING TO OTHED REVIEWS.

THE WORST CUSTOMER SERVICE. Bought a capiz shell chandelier that required assembly, paid an electrician to install it, who after installing the metal part discovered that the links to hang/attach the capiz shells were missing from the package. After 2 months of back and forth over phone and tens of emails, they send me the part which was again WRONG! At this point I asked for either a refund or the correct part sent to me ASAP, ten days later still nothing and they expect me to return the entire item for any kind of a refund.
This is ridiculous and basically scamming people, if you buy anything from them it is at your own risk.

I think Freddy was the most helpful and was kind enough to go over things more detailed with me. Normally I get frustrated at sales department but I rather work through Freddy then go the website

I received a notification that my order was shipped on 10/7/23. I called the local store where the order was placed to follow up on 10/14/23. I spoke with the manager Kimberly who said the order had been sitting at the warehouse for two days. She wasn't sure why I hadn't been contacted for scheduling. She was going to reach out via email and get back with me. I never heard back from her Saturday so I called Sunday. On Sunday I was told that she wasn't in and I would need to speak directly with her. I then called Monday and spoke with Miguel who had the same response as Kimberly.that he would reach out via email. I never heard back from him yesterday. It is now Wednesday 10/18/23 and my order is still sitting at the warehouse 6 days later. I called and spoke with Kimberly again this morning who is telling me she never received a response from warehouse/delivery agent and basically has no update. This is very frustrating and disappointing to me because I spent $3583.39 for it a month ago. We all know I could have walked in any furniture store and bought a couch for that but I have been patiently waiting. I am confined to a bedroom with two toddlers because we have no couch to sit on and it's just sitting at a warehouse. I honestly never would have expected this from this company. All of my other purchases have been smooth but this by far has been the worst experience.

I needed the nesting tables and Francisco gave me an excellent service.
- he is customer focused
- very knowledgeable
- very patient and very good listening skills
He is an asset to your company

Z Gallerie you cannot continue to want to rank yourself as a mid high level store with the type of service customers receive. The store in Louisville, KY treat there long term known customers like thief's. Timothy, the manager, language and verbiage was accusatory. He even claimed that my story changed... of course I challenged him. When I asked to speak with him, he asked his black sales person to come with him. He didn't know that I was standing at the door. I immediately stated that I did NOT need her standing there staring at me. She said she was there as a customer. I again stated I was offended and pissed that he would ask her to join him. I had to ask her to move out of my space. She just moved and continued to stand and stare at me. This really pissed me off! Short story, He has to now call his manager-I asked why he didn't do that earlier since it was my second time in the store about the same matter. He told me several outright LIES to which I told him were lies and he was a LIAR! I will NEVER patronize this store in ANY city or STATE. If I could redo my home I would remove EVERY item purchased from Z Gallerie. I will tell EVERYONE I know about my experience. Z Gallerie you have NO integrity, NO customer Service, and need to retrain your store leaders.

Refused to help w a missing package even after the delivery service admitted I never signed for it. Repeat customer but no longer order #******* Item Sunburst Mirror

If i could put 9 negative stars i would put them,, awful service to customer service i buy a zofa verona reclining sectional and it taken almost 6 months and in order not to extend my situation i will be brief the second month one engine stopped, i did not understand why a sofa of almost $3,500.00 could become damaged, i call the company to send me a technician and they tell me that as i didn't buy the warranty they can't do anything, i explained that it was something internal and electrical and they did nothing to help us now there are two damaged engines and there is nothing i can do, i recommend you to think better when buying any fuerniture piece in z gallerie
IT HURT ME SO MUCH THEY DIDN'T HELP ME

I purchased a white ivory tree for alomost $400 dollars and the tree came in not wrapped in plastic and most of the leaves were dirty and stained and the vase was cracked with paint peeling. I was told to send in a picture of the damage and someone would follow up with me. I sent the picture but no one ever followed up so after following up myself and speaking to 5 different people I was told I could send the tree back for a refund or exchange. I explained to the rep I had just had surgery and Im not mobile and the boxes I am finding for sale to send the item back cost upwards of $150.00 just for the box. After speaking with a so called manager I was offered a whopping $25.00 refund lol. I attempted to post a bad review reagrdiong this on the z gallerie website but they do not allow bad reviews as you just get a message stated there was an error and your review could not be posted, then you no longer have the option to try and post an review. Also the tree looked like something you can find for about $200.00 cheaper in hobby lobby or just make your self. Def not worth the $400.00 I paid.

WARNING NEVER ORDER FROM THIS CO! I ordered 2 branch wall sconces from them online Oct 2019. I got 2-3 emails from them theough December 2019. Each email they were delaying my order another couple weeks. Finally I called them since it had been a couple months to see if I was ever going to receive the sconces. Rep said they'd be mailed the following week. Once I received them late December both sconces were broke upon arrival. I called & spoke to Michael who apologized for the inconvenience & frustration. Said I needed to send photos of the broke sconces by email. Once they decided if they'd want them back they'd let me know & issue me a gift card for the inconvenience. I sent the email & received a notice back 2 days later that they'd issue me a refund. No mention of the gift card or why they weren't replacing the items instead of issuing a refund. I called today and the lady rep stood firm they would NOT offer me any type of discount or % off a purchase for my 2 months of waiting and broke items sent. I explained my degree was in retail merchandising & I worked retail many years. Never have I ever known of a company who wouldn't offer something to a customer to make things right. They are hateful and do not have any kind of customer service. I will NEVER order from them again or buy from their store. Word of mouth makes business like this go under often. Hope they go under for their terrible lack of customer service, lying to customers about offering a discount and taking their word back. Scam of a company. Buyer beware!

I ordered furniture from z gallerie back in September 2023 my furniture was suppose to get delivered January 5th 2024 long wait I know... so I just so happened to call to see why my furniture didn't get delivered they say it got pushed back until the end of March because they are having issues with the vendor/ manufacturer 😤 not one call to let me know what was going on not one email so I tell them I do not wish to wait another 2.5 months without furniture so I would like to cancel my order they go on to say I can't cancel my order once it's placed and they have to reach out to the vendor to get approval for a cancelation that's BS because you just told me your having issues with the vendor so why would that be the vendors call to refund me my $3200 that I paid in full for furniture and have to wait all this time for furniture z gallerie is full of ish and they scam people out of their money and it's not okay. I have spoke with several individuals and they all stated the same thing about furniture orders through them if you know like I know be aware before you order furniture from Z GALLERIE oh and not to mention the store I ordered the furniture in houston texas back in September is permanently closed. What a damn headache and $#*! ache I'm having from dealing with and sitting on the floor this long.

I have always loved Zgallerie but the past 5 years it has gone downhill. I placed an order mid August one item was back ordered. I received 2 of my 4 items but they would not send the other item that wasn't back ordered. So I had to wait until December 14th to finally receive my other items. Well one item was complete shattered (the one that wasn't back ordered). I immediately called and they said they would send a replacement and it was in stock. I received an email saying I will receive it mid to late December. Now Jan 4th I have not received my item or any follow up emails. I called today and was told this item is now back ordered and I won't receive it until end of March beginning of April! So I had to wait 3 and a half months to receive it from first order and have to wait another 3 and a half months. This was going to be a gift and I gave her a picture of it saying I should receive it. It's incredibly embarrassing and I also don't know why Zgallerie does not send emails when details of your order changes I always have to call. I am highly dissatisfied because I really liked their products but after this I can't expect to receive what I order.