Z Gallerie

After a very long time finally I was able to get a refund back it was Up hill Battelle customer service at Z gallery is horrible they treat customer very badly I will never shop or set my foot at Z Gallery.
No one call you back No one do nothing and if you don't have time a lot of time you will lose your money.

Ordered a 2300$ buffet, waited a month got a call saying they would drop it off but not without a signature, told them I was not home and if we could reschedule for another day since nobody could sign for it and they said that's fine. They then lied saying it was delivered and signed for it themselves with my name (which is illegal) I called the next day for it to be redelivered but was shocked to know that they stated it has already been delivered and someone signed for it. It's been 2 months and nobody has gotten back to me, I've called over 20 times, nobody cares to help and always tells me they'll get back to me in 1-2 business days. It's been 2 months! The only call I got was to pay for the protection plan on an item that I don't even have! DO NOT BUY FROM Z GALLERIE

I have been a long time Z Gallerie customer, I'm an interior designer and am saddened to see their physical stores dissapear. Unfortunately, with this last purchase, this will most likely mark the end of my relationship with Z Gallerie. I ordered a small order- side tables, accent piece and a floral arrangement. On the website, it stated, in stock and ready to ship in 3-5 days. Well, it's now 22 days later. Each time I login, the shipping date is magically changed. Today, it says a Dec. 4 delivery date, and this is the fourth change. I filled out two "support tickets" through their system, and get a generic email that will someone will get back to me. Nobody does. I've tried calling three times, and waited on hold 30 minutes, and the line disconnects right at thirty minutes. Prior to that, the message says your call will be answered in the order received- no estimated wait time, nothing. Meanwhile, my card has been charged, it's been almost a month, and I've got nothing. I needed these items in time for Thanksgiving, which passed. No I doubt they'll even be here by Christmas. I don't see how they will stay in business with this atrocious lack of customer service. Add to that, now you can't see the merchandise in a store, and there is a 25% restocking fee plus shipping costs if something doesn't work out the way you expected. Their days are numbered.

Karla with customer service was excellent! She handled my request in a very prompt and efficient manner and made the process super easy for our client. We'll definitely be back! Thank you Karla!

Below is my original review since that time I have been contacted by Z Gallerie and they has shipped out a new clock and have a team scheduled to assemble the media console. Mark Miller Manager of Store Operations contacted me personally on several occasions and provided the type of service I expected from this company. Great products OUTSTANDING CUSTOMER SERVICE.

Wish I would have seen this before I placed an order and hoping this review will stop others from making the same mistake. DON'T ORDER FROM THESE CROOKS. Ordered a clock as a Christmas Present that arrived broken - they will not take it back since they will only allow a return 30 days from date of purchase. Also purchased the Xena media cabinet. Both the Bill of Lading & the packing slip say white glove delivery with set up. When I called & sent an email requesting the freight payment be refunded they said I did not pay for White Glove Deliver and will not refund anything.

Upon Ordering a mirrored dresser, I came across Several Concerns w/ the Ordering Process. Not only does Z Gallerie Over-Charge for their Products, they are Unable to Meet with Delivery Dates & Charge HEFTY FEES for a "white glove" service provided by a substandard delivery company which is NOT 5 Stars and REFUSE to DISCLOSE the Delivery Company they use in your area UNTIL the VERY LAST MINUTE. SALES: Marked Sales Prices are Bull $#*! as Random NEW FEES are added to your Order. ITS IMPOSSIBLE to RECEIVE ANY DEFINITE INFORMATION PRIOR TO AND AFTER ORDERS ARE PLACED- I GIVE UP!

Purchased the Larissa Bed in White Fabric. The delivery people were extremely dirty and got black stains all over the WHITE bed from their hands, damaged my walls, and got mud on my brand new floors. The delivery company said to refuse the bed because of the stains while they were attempting to get the headboard up my stairs. A month goes by and the escalation department said that the bed could not be cleaned and they would issue a full refund. Since I was without a bed for 4 months, I immediately ordered one from another company since I was getting refunded for the damaged, dirty bed. They 2 days later they send me an email stating they are sending another cleaning crew to wherever the bed is being stored and they are not refunding my money. Literally have it in writing that they were refunding and now they refuse. DO NOT ORDER ANYTHING FROM THIS COMPANY. I DO NOT KNOW HOW THEY ARE IN BUSINESS. Reported them to the Better Business Bureau as well.

Two brand new chairs came stained after waiting 4 months to receive them. Could not get items delivered after many attempts with the company (NEVER had this issue with Rh, Pottery Barn, West Elm even during height of COVID), worst customer resolution. Stated that since after a MONTH of not being able to receive my delivery, I went out of my way to pick up my stuff, that I am responsible for the damage that the chairs came stained. Spend your thousands elsewhere. Will NEVER order from them again.

Zero customer service. They never answer the phone or respond to inquiries. Low quality as well. They shipped 2 orders of the same product and 1 order I never received. Run dont walk.

DO NOT ORDER FROM THIS COMPANY UNLESS YOU LIVE NEAR THEIR SHOWROOM. YOU CANNOT RETURN MERCHANDISE WITHOUT PAYING A HEFTY SHIPPING FEE. I HAD TO KEEP WHAT I PURCHASED WHICH WAS NOT AS DESCRIBED AND YET IT WOULD HAVE COST ME MORE TO RETURN IT THAN WHAT I PAID FOR IT. GOOD LUCK AND FINGERS CROSSED WHEN YOU BUY SOMETHING

This review is based off of the customer service I received. I had an issue with a delay in getting my furniture and spoke to Alvaro, he was wonderful and took care of the entire situation.

Well, I was on vacation when my painting arrived from Z gallerie. Long story short I got it from my friend that received it. Opened it it was beautiful but so large I really had no idea? I emailed customer service and waited days? Finally I called and spoke to a supervisor, she offered to let me return it it was just to big for any wall! HOWEVER THEY MADE ME PAY FOR IT 313.00 to ship it back? I was so pissed off i cried at ups there went my weeks pay! I have been a customer since 1993! I have bought many things from them sofas etc! But to expect the customer to come up with that kind of money is so wrong in every way! I can't imagine this policy they say is in place is good for business! Z gallerie has a 1.95 approval rating that is bad!i I am no longer a customer and never will be again! If you return my money is the only way! And change your policy but for now I will tell everyone not to buy from this company! I'm still shocked and now no money for food! For this week because I decided to shop at Z gallerie

Make sure you want the merchandise you order from this company because they DO NOT pay for shipping returns. I was not happy with my purchase but it would have cost me more money to send it back to zgallerie and they would have resold it and made double. Customer service was OF NO HELP.

Order an in stock table and have been waiting on delivery. Each time I call they change/push back the delivery date. When im told via email it would be delivered upcoming week turns out that that was not correct. This is outrageous. I ask to cancel the order and recieve my moeny back and am placed on a long wait to be told I cant cancel and receive my money back. Instead Iam told i can wait for the item to be delivered and reject it. So im waiting for a delivery to come to reject it and from what i read and am told i will have to possible pay when i reject the item. Will absolutely never purchase from this company again. Save your money buy from another company!

Willnot have a return customer in me awful experience

Walked into a Z Gallerie store, saw a beautiful sectional, love it. Loved it so much, I literally purchased everything that the store displayed with it- the 8x10 rug, coffee table, the table décor displayed including trays, the pillows on the sectional, a throw blanket, 4x6 wall art, a floor vase, every damn thing. This was on Oct. 7,2023. I was originally told in the store that the order would arrive mid January/end of January. The art work, pillows and vase have all arrived. The sectional and coffee table is still pending fulfillment. Every time I call to check on the delivery date, I'm told an additional month has been added to my processing time... I'm now being told the END OF MARCH... and counting, as this is STILL an ESTIMATED date, smh. I'm sure the date will continue to progress every month when I call to inquire the status of my delivery. I was told I could ask for a refund, but it would have to be 'escalated,' as custom orders are final. To be honest, I want my furniture, not a refund, as I'm stuck with the previously purchased items I've purchased to accommodate my sectional. But now, after reading the horrific reviews regarding the condition of the furniture after arrival, I'm skeptical if I should proceed with the escalation to cancel. This is absolutely absurd. I wonder if a civil suit is needed at this point. There has been no accountability on Z galleries' behave, on the distributor.

This is YOUR WARNING
I HAVE NOT RECIEVED MY COUCH AND IT HAS BEEN 6 MONTHS. FOR THE MONEY IM PAYING I DONT EVEN GET ANY compensation. Such a "high end" company. There are more reputable companies at this price tag. DONT SHOP HERE

On 5/27/23 afternoon my husband and our friends from out of town visited the Z Gallerie store at the Fountains in Roseville, CA. While the rest of the group was browsing, I went to the cash register to make a purchase but was told by the cashier that someone was already being helped. No customers were in front of me, but upon closer look I realized that a transaction had been started. So I stepped back. After waiting for about 5 minutes while the same worker did not even glance in my direction and no other customers approached, I asked him if there was another cashier. He then v irritated snapped at me and said "you're just gonna have to wait your turn like everyone else!". I was stunned! I've never encountered such rude and disrespectful behavior! I gave up on my purchase and left the store embarrassed, humiliated and a bit shaken! The way he flew off his handle so quickly I'm sure it's not a secret to management that he has an explosive behavior. Shame on your Z Galleries for tolerating this type of abusive behavior in your store!

On September 18,2021 I purchased a rug from ZGallerie, online. They charged my credit card $1080. 83 including tax and shipping. I received an email confirmation of my order stating that the rug would be shipped in 7-8 weeks. Today, 11/16/21, I contacted Customer Service to inquire the status. I was informed my order had been 'cancelled back in September', because ZGallerie could not produce/ship the item. I was never notified and the company has had my money for 2 months. The representative I was 'eligible' for a credit that would be issued in "7-10 days". I requested to escalate to a manager and, after a lengthy hollow apology, was told there was no time frame on when I might anticipate hearing back. Today, the company website still advertises this rug, marked down by $180.01 with "ships in 15-16 weeks". ZGallerie will gladly take your credit card on an item they cannot deliver, they will not notify you and when you call, it will take another 10 days to receive a refund. BUYER BEWARE! This is not a reputable company!

I ordered a furniture item in May that was to be delivered in August. When August came and went, I reached out for an update since the site gave none at all and only says "awaiting fulfillment." I was then told it would be September, which came and went, then told October, which came and went, then told November, which...you guessed it...came and went. Still no delivery and I'm only ever given these "updates" if I reach out to them myself. I was even told the item is "now on a truck getting ready to ship from our warehouse mid to late november". When November passed and I asked for another update, I was told early-mid Dec. They are just constantly estimating shipping to be whatever the next soonest time frame is... and the fact that my furniture is apparently just sitting on a truck after I literally paid hundreds of dollars in shipping... wtf? Just go out of business already if you can't function properly. Reading reviews on here about how so many people got their items finally but they were damaged, and the company literally won't do anything about it, refuses to do refunds...WHAT IN THE WORLD. Definitely not purchasing from here again. I shopped other "high-end" furniture stores and the experience was far superior to z-gallerie. I can't believe how horrible the service for how expensive everything is. Insane.

I purchase was 3157. 20 but they had pending 5500 out my checking acct and my mortgage was late. They can't tell me why not have they tried to contact me! I can't even return there piece of crap furniture because they said it's final sale! I would NEVER IN MY LIFE BUY ANOTHER PIECE OF FURNITURE FROM THESE SCAM ARTIST! IM taking this on the chin but I hate this company! They made me put 1 star I don't really have no stars to give!