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Upon Ordering a mirrored dresser, I came across Several Concerns w/ the Ordering Process. Not only does Z Gallerie Over-Charge for their Products, they are Unable to Meet with Delivery Dates & Charge HEFTY FEES for a "white glove" service provided by a substandard delivery company which is NOT 5 Stars and REFUSE to DISCLOSE the Delivery Company they use in your area UNTIL the VERY LAST MINUTE. SALES: Marked Sales Prices are Bull $#*! as Random NEW FEES are added to your Order. ITS IMPOSSIBLE to RECEIVE ANY DEFINITE INFORMATION PRIOR TO AND AFTER ORDERS ARE PLACED- I GIVE UP!
Tip for consumers:
the products are quality items yet paying all the added charges and shipping and delivery charge of white-bs, its not worth it. Life is too short to be messing with a company who doesnt find Customer Service as an important factor to their sales force. The CS Rep's are all programmed to repeat profusely, "We are so sorry we can not supply you an answer, We can not deliver this product as posted, We can't supply you with the Discount we advertised, and so on.
Products used:
mirrored dresser drawer unit, simplicity
Upon adding the recipients address I found it was not able to pull up our iPhone devices Contacts, causing an extended period of time going back-and-forth between two app screens. Also unable to locate past orders without an order number from my mobile device poopy a great improvement in the east Shopping on your webpage thank you
A few months ago while reading about the most comfortable shoes for folks who have had what hey sis, your shoes were the redirect and from there the reviews educated overall happiness and the style is very appealing, in fact, daily I will receive no rest than three compliments on my sneakers Dash people love looking at them and I feel like I am walking on a cloud or really in my socks if they were like wearing 3 pairs of “wigwam” socks! Amazing! Today in buying a pair for a girlfriend of mine whose birthday it’s today and she asked specifically for nothing else but the sneakers if I were buying a gift… I think that says it all
Personal over all complete and utter satisfaction!
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Good morning Ms. Christi. We are sorry to hear about your negative experience with our ordering process and delivery services. We strive to provide accurate and transparent pricing for our products, and we regret any confusion caused by additional fees. Your feedback is valuable to us, and we will review our processes to ensure clarity in our pricing structure.
Regarding delivery, we apologize for any delays or difficulties encountered. We aim to provide a seamless delivery experience, including our white glove service. We understand your concerns about the delivery company and will work on improving communication and transparency regarding this matter.
We appreciate your feedback, and if there is anything we can do to address your specific concerns or assist you further, please reach out to us at yourvoice@zgallerie.com. We value your satisfaction and will make every effort to resolve any outstanding issues. Adria G.