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Kevin A.

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Experience: Home & Garden

Member since June 2020

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1 Review by Kevin

6/11/20
So shocked after spending several thousand dollars in local store then virus hit. I had one item to return and waited for store to reopen. Well I finally called their supposed customer service number and explained the situation to a representative. I was firmly told that it was past the 30 day return period so I could not return item. I reminded the rep that the store was closed due to the virus and was once again was told that there were no exceptions and their policy did not change based upon the store being closed. Unbelievable! I tried several times to see if the rep had any common sense at all and no he did not. I asked for a supervisor to call me and of course that never happened either. Between myself and all the clients I have brought to the store my spend is in the several thousands of dollars. I am so disappointed in how I was treated I'll shop elsewhere and take my clients to a store that exhibits common sense. What a shame that their customer service is so poor. Their loss!

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