Mechelle L.

WARNING NEVER ORDER FROM THIS CO! I ordered 2 branch wall sconces from them online Oct 2019. I got 2-3 emails from them theough December 2019. Each email they were delaying my order another couple weeks. Finally I called them since it had been a couple months to see if I was ever going to receive the sconces. Rep said they'd be mailed the following week. Once I received them late December both sconces were broke upon arrival. I called & spoke to Michael who apologized for the inconvenience & frustration. Said I needed to send photos of the broke sconces by email. Once they decided if they'd want them back they'd let me know & issue me a gift card for the inconvenience. I sent the email & received a notice back 2 days later that they'd issue me a refund. No mention of the gift card or why they weren't replacing the items instead of issuing a refund. I called today and the lady rep stood firm they would NOT offer me any type of discount or % off a purchase for my 2 months of waiting and broke items sent. I explained my degree was in retail merchandising & I worked retail many years. Never have I ever known of a company who wouldn't offer something to a customer to make things right. They are hateful and do not have any kind of customer service. I will NEVER order from them again or buy from their store. Word of mouth makes business like this go under often. Hope they go under for their terrible lack of customer service, lying to customers about offering a discount and taking their word back. Scam of a company. Buyer beware!