Glasses came as promised but a had to pay to have them expedited which should be included if they are trying to compete with local providers. Be careful of all the add-ons most aren't necessary and can really drive the price up. The glasses for well and overall I like them.
Still waiting for my glasses to be even shipped. We are on week three now. Says it is enroute to distribution center and that has taken over a week to even get there. I would not purchase from here again as being a first time customer, is has not been a good experience. There system is automated response as well so questions don't get answered.
The glasses took a little longer to come but my children were happy with them. They fit, the style was right and they could see. I'm so glad they used the virtual view for the glasses. I would definitely use again and recommend my friends.
Frame temple is bent and I was given instructions to heat it up and straighten it. If you had an inspection process, it would have never left the factory like this, and now I need to work with it before I can even wear them.
Thank you for posting your Zenni review of the bent temple arm of your full-rim, rectangular, mixed-material, black and gray eyeglasses frame 196921, with a frame width of 147 millimeters. We were sorry to learn that one of the temple arms of this frame is bent, and we apologize for any dismay you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we will ask our lab to send you a free replacement frame 196921, and of course we will ask them to make sure the frame is in good condition before they send it. When you receive the replacement frame, here is a how-to video, found toward the middle of the bottom of every page of the Zenni website, How to Replace Lenses in a Full-Rim Frame (https://www.zennioptical.com/c/how-to#howto-replace-fullrim), which we hope will provide helpful instructions explaining how to remove the lenses from the frame with the bent temple arm and install the lenses in the rims of the replacement frame. If you would like us to talk you through the lens-replacement process when you receive the new replacement frame, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. You should receive an email from our lab later tonight or tomorrow, confirming that we are sending you a free replacement frame 196921. We hope that this replacement frame will resolve this matter to your satisfaction.
Having used Zenni for years now, I am still very pleased with the convenience and quality of the glasses. My teenager loses and breaks his glasses and it's very easy to reorder to have a new or spare pair.
Came in a cute plastic case, exactly what I ordered. The frame combo is a little weird at the hinges and little things that go on the outside are silver but the details on the front are good. Very comfortable though. No issues with anything.
This company seems like providing low-cost eye glasses, but it is really a rip off. If anything goes wrong with glasses, this company doesn't provide any replacement service, only available option is to return with 50% refund or store credit. If the glasses goes wrong again, the store credit will be refund at 50%. For eye glasses service, this policies are unheard of, it is like a scam for consumers to absorb our cost in order to feed them revenue that they don't deserve. In addition, the agents are rude and I got hanged up twice. First time, the agent was mysteriously disappeared when I was asking questions and never came back. The second time, the agent closed out the chat window when I was still typing. I honestly won't come back and would warn everyone to
Thank you for posting your Zenni review of your experience ordering eyeglasses from us and your communication with our customer service team. We were sorry to read your description of your experience with Zenni, and we apologize for any dissatisfaction you experienced as a result. We were also sorry to see that no information was provided that could identify any orders you placed, so we regret that we are unable to look up any orders you placed to research the matters about which you complained. However, we want to confirm that, contrary to your assertion that we will not replace a pair of eyeglasses, we want to clarify that if a customer has an issue with a pair of eyeglasses they received from us, and they return the glasses to us for an inspection after confirming that they entered their prescription and pupillary distance (PD) correctly, if our inspection finds any manufacturing errors on the glasses, we will offer to remake them for the customer for free. We hope that you will reply to our review response with an order number, so that we may research the order and address any matters you experienced with the glasses.
These are the first glasses my teenage daughter has actually loved and for a fraction of the price for the same style at the optometrist office. We will definitely be ordering from Zenni for our family in the future.
This was my second pair. I needed something strictly for Work, and I absolutely love having a backup pair of eye glasses, as I have been known to have, the worse luck ever. My Zenni experience has been great!
They're great honestly the thing I keep doing though is make sure you change your head size to fit your glasses otherwise they will squeeze the sides of your head. But that's is human error on my part but other than that great quality glasses
When I was ordering my glasses I was not sure how my glasses would fit.I am truly so amazed by quality and accuracy of this glasses. I would recommend Zenni to all my family and friends,and for sure I am going to order another pair of prescription sunglasses.
Zenni is the best in delivering what they promised to their customers.
Thank you so much for your review, Mina! We are glad you found us!
I have loved ordering my glasses from Zenni, the process is easy and received in a timely manner. They are accurate on the prescription and so many choices, in fact that's the only hard part, making a choice on frames. Thanks Zenni!
I used to LOVE Zenni, and now I HATE it! Prices have gone up dramatically. I used to be able to get tints on my glasses, and now there are no options for that. And they try to upsell you on all these expensive add-ons. And the chat help is a joke! Was a disappointment!
I ordered glasses for my daughter. The prescription difference in her two eyes are very different. Within a few hours of placing my order someone from Zenni emailed me to make sure the prescription was enter properly and her glasses would be made correctly. They said the glasses would be here 2-4 weeks from ordering and we recieved them in 8 days. They are great quality and came with a hard case and cloth.
It was so easy to pick the right glasses for my son. He had lots of headaches before getting glasses, and now that his glasses have arrived and he has been wearing them he hasn't gotten any headaches! Thank you so much!
I have purchased over 20 pairs and have been pleased with the quality and prescription. I inadvertently ordered +3.0 instead of -3.0. I was able to get store credit even with it being my error. As a teacher I have been able to purchase glasses for my students for $40 including shipping. Zenni is awesome!
I've used Zenni for over 10 years. Very happy until now. My prescription is getting stronger each year, and now I keep going in circles trying to find frames that will accommodate my prescription. I get all the way through the ordering process to 'submit prescription' and then get a message that the frames won't work for me. I live-chatted to seek help with filters, but there aren't filters available for my issue. Too bad. I liked Zenni. However, I don't have time to waste trying to find frame matches.
Thank you for posting this review of Zenni Optical. We can confirm that we currently do not offer the option to filter by prescription, and we apologize for the inconvenience you may have experienced as a result. However, we very much appreciate your feedback and will forward your comments to the appropriate department to be taken under consideration for future changes to our website. Until such changes are made, we would like you to know that each frame has a prescription range, and that prescriptions outside of that range may not be used with that frame. The prescription range can be found under the Details tab, which is located just below the photo of each frame. Comparing your prescription with the posted prescription range will give you an idea of whether you may use this frame; therefore, you will not have to wait for your prescription to be rejected after trying to submit it. We hope you find this information useful, and thank you again for sharing.
I got my prescription sunglasses last month. Thry fit perfectly and really help when I am driving as I need prescription glasses normally. The whole process of ordering and shipping all went smoothly. I definitely will order from Zenni again!
I went to get a new eye glass prescription since it has been 2 years. The store I went to wanted over $300 with my insurance. I said no thanks took my new prescription. I went to my car, it was a Friday, ordered Zenni glasses and received them Wednesday. Wow was I surprised
I've purchased a few pair of glasses in the past and recently placed an order only to get them back and they were made wrong. After calling customer service I was told that I had made the error. Ok. I was advised by customer service to send a copy of my prescription which I did. And after conversing with customer service a few days later I was told that I would get a store credit which I chose because I needed the glasses to be remade all I had to do is pay shipping and handling. Today I received the new pair and they still seem wrong I can't see it's quite blurry. Tomorrow I am taking them to a professional to evaluate them to make sure that they were made to specs of my prescription. I will no longer rely on zenni to make anything right or maybe it's a miscommunication between foreign speaking customer service and me whichever it is I'm done. I have to put up more money to have them made correctly by someone else which is very daunting and frustrating.
Thank you for your review. We are sorry to hear that you are not able to see with the glasses. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.
Overview
Zenni Optical has a rating of 2.9 stars from 4,146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zenni Optical most frequently mention store credit, return policy and new pair. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the shipping time of your order. You placed the order on April 30,2022, with Standard shipping, for $4.95, which comes with a seven-14-business-day delivery-time promise. The 14th business day after the order was placed is Thursday, May 19,2022, and since the database record of the order indicates that the order was received at the U.S. distribution center on Friday, May 13,2022, we expect that we will not meet the delivery-time promise to deliver the order to you on May 19,2022. Therefore, we are going to ask our lab to proactively refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight or tomorrow, confirming this $4.95 Standard shipping fee refund with a transaction number. Of course, we hope that you will receive these two pairs of single-vision eyeglasses – one of them a pair of single-vision distance eyeglasses and the other one a pair of dark amber sunglasses with a rose gold mirror finish, both with our Blokz® blue-light-blocking feature – within the 14-business-day delivery time promise. However, if the order is delivered to you after May 19,2022, we hope that this preemptive Standard shipping fee refund will resolve this matter to your satisfaction. Of course, we also hope that you will be pleased with these two pairs of glasses when you receive them.