Zenni Optical

I can't rave about this company enough. I have a VERY high prescription and it just wasn't affordable to purchase from my eye Dr anymore, even w/ great insurance. Who knew you don't have to buy them from your Dr?!?! Zenni is amazing! I have purchased several pairs from them over the course of the past year, and will be using them to purchase my children's glasses as well. Know your measurements and what you like and the rest is easy. Lots of frames to choose from and lots of options if you want add-ons as well. I love that I can add clip-on sunglasses to any frame for only about $4 and I've done that almost every time.

The ordering experience was fine. Once I figured out how to measure my pupil distance, it was easy to add my prescription. I was very thankful that the system remembered it, too, for as many times as I started over for different frames and lens options. The only thing that I am not completely happy on is how light the frames turned out to be. They're very light and likely to bend easy. They don't remind me of something very durable.

Zenni has the best intention but just to difficult to provide service from long distance. Wife filled a prescription a year ago with Zenni. Just recently went to her doctor. They checked her Zenni glasses for the prescription and found it was not the one provided by the doctor a year ago. Wife called and was advised to send glasses in for checking by Zenni. Really can't do that as she can't go without any glasses. So we are done with Zenni. Just be aware of doing business from long distance.

I have never ordered online before so this was a steep learning curve for me. I spoke with customer service multiple times to make sure I was doing it right and they were always helpful and informative. My normal optician wanted $500 for a basic frame with my RX - I picked a frame I liked (not the cheapest but mid range) with my RX the total cost was about $140 with all the bells and whistles that the optician wanted extra for - they got here today and for the first time in years I have a pair of comfy glasses that I can actually see through! Yes, I have been told previously that because my eyes have different pupil points, it would be impossible to get them perfect but Zenni did - I am never going anywhere else - Thank you!

Very good customer service because my first pair of sunglasses was made incorrectly and they were very prompt and respectful on the return process. I was given a full store credit so I decided to order a different frame with smaller lenses for the next go round. The redo of the prescription was much faster on the new frames and got them in less than a week. The new progressive sunglasses frame and prescription came back excellent 2nd time around with perfect clarity from top to bottom.

I ordered my first pair of glasses from Zenni and I am surprised at the quality of the product and the ease of the process. I accidently entered the wrong prescription the first time around, but I contacted Zenni and they gave me a full credit. As soon as my return was scanned in at the post office the credit hit my account and I was able to reorder fairly quickly. I do not have vision insurance so they were incredibly affordable which I love! They will be my "go-to" for glasses going forward

This process was very good. The only issue I had was getting the prescription written in correctly. I wish the prescription was a standard format from the optometrists so that Zenni could use that, but they had enough prompts for possible variations that I was able to make it work.

I will say, I would have stopped at that point if I had not already purchased a good pair at the office, as I had my doubts right up to the moment the glasses arrived. Having been through the process once, I cannot imagine going back to the very high prices at the office. My bifocals came to me perfect in look, fit and focus point.

I ordered 3 pairs, one for reading, one for distance and a pair with Transitions lenses.

I live in Canada, so my first impression was clouded by the lack of a decent shipping option. It took longer than I would like to receive my glasses.

When they arrived I could immediately see that the pair with Transitions lenses was a bit wacky. I couldn't put my finger on what was wrong, but I just knew there was a problem.

So I went to my optician who graciously tested the lenses for free. He found the left lens was either defective or the astigmatism was improperly corrected.

My optometrist said this type of issue can happen and wasn't really uncommon in the industry. He didn't think it was a commentary on Zenni per say.

When I called Zenni to report the issue, they insisted on me shipping the glasses back by regular mail (approx. 10 days), then they would perform their own tests (approx. 14 days) and then replacement glasses would be remade and shipped by snail mail (14 more days). The whole process threatened to take more than a month, by my estimation.

I wrote a complaint in their customer survey and thankfully someone in the customer service department took pity on me and decided to trust my optometrist. They agreed to remake the new glasses immediately.

My new glasses arrived in approx. 10 days and they are great.

This is my way of saying that I think Zenni is a good company, they make an excellent product, but they are not exactly geared for the Canadian market.

If you're in Canada, expect slow delivery and be aware that you might need to be a bit insistent if you have a need for a replacement.

I've been a Zenni customer for well over a decade, ordering at least once a year. I have ordered frames of various materials and coatings. I have a very strong, thick prescription, so my choice of frames is somewhat limited. However, I have always been able to find exactly what I needed. My favorite style is rimless. This can be tricky with a thick lens. However, I have never had a problem with the rimless pairs I ordered from Zenni. I am a customer for life!

Glasses are low-quality, inexpensive options compared to going to an optometrist's office. However, it's 30-day return policy is a fib. You have 1 of 2 options. Either 100% store credit is to be applied to a new order of glasses (if you have already placed a new order you are SOL). The second option is a 50% refund of the amount. I have ordered three times from them and will not be returning.

Zenni markets itself as a customer service-oriented inexpensive option. Clearly, they do not prioritize the needs of a customer otherwise they would offer better modeling and dimension services to provide more accurate sizing and frame fit. Do better!