Zenni Optical
How would you rate Zenni Optical?
Tennessee 1 review 0 helpful votes
Follow Brandon V.
Unfollow Brandon V.
Send Message
Share Review
Report Review
First time buyer.
August 25, 2022
The overall process was pleasant and would definitely order from them again.
Date of experience: August 25, 2022
Texas 1 review 0 helpful votes
Follow Tabotha B.
Unfollow Tabotha B.
Send Message
Share Review
Report Review
Glasses
August 25, 2022
Great! No complaints! Will be buying from y'all again!
Date of experience: August 25, 2022
Maryland 1 review 0 helpful votes
Follow Stephanie E.
Unfollow Stephanie E.
Send Message
Share Review
Report Review
Great every order
November 21, 2022
Love Zenni. Reliable and affordable! I've been ordering my glasses from them since 2014!
Date of experience: November 21, 2022
Illinois 1 review 0 helpful votes
Follow Cezar T.
Unfollow Cezar T.
Send Message
Share Review
Report Review
Awesome eyewear
November 21, 2022
This tinted glasses fits my personality and lifestyle
Date of experience: November 21, 2022
Arizona 1 review 0 helpful votes
Follow Jorge A.
Unfollow Jorge A.
Send Message
Share Review
Report Review
Always top notch
November 21, 2022
Glasses never take long to arrive. Very well priced too.
Date of experience: November 21, 2022
Georgia 1 review 0 helpful votes
Follow Trevon O.
Unfollow Trevon O.
Send Message
Share Review
Report Review
Amazing quality ALWAYS
August 25, 2022
Quick delivery. Arrived way faster than expected. They looked even better in person.
Date of experience: August 25, 2022
Tennessee 1 review 0 helpful votes
Follow Carolyn G.
Unfollow Carolyn G.
Send Message
Share Review
Report Review
Nice glasses,
September 24, 2022
I needed bifocals but didn't order them correctly.
Date of experience: August 25, 2022
South Carolina 1 review 0 helpful votes
Follow Karla L.
Unfollow Karla L.
Send Message
Share Review
Report Review
I love Zenni
August 25, 2022
My family has had 7 or 8 pair now. I won't buy anywhere else!
Date of experience: August 25, 2022
Louisiana 1 review 0 helpful votes
Follow Jeremiah M.
Unfollow Jeremiah M.
Send Message
Share Review
Report Review
Glasses came in looking dope asf
August 25, 2022
They look clean as hell opening it out the package
Date of experience: August 25, 2022
Nevada 1 review 0 helpful votes
Follow Rudiardo T.
Unfollow Rudiardo T.
Send Message
Share Review
Report Review
Good
November 21, 2022
Good…………………………………………………………………………………………………………………….………………………………. Thanks ……………………………………………………………………..
Date of experience: November 21, 2022
Virginia 1 review 0 helpful votes
Follow Catherine P.
Unfollow Catherine P.
Send Message
Share Review
Report Review
I received my glasses.
November 21, 2022
Very quick and easy to reorder my son's glasses. Thanks for your help.
Date of experience: November 21, 2022
Illinois 1 review 0 helpful votes
Follow Tana H.
Unfollow Tana H.
Send Message
Share Review
Report Review
Love my glasses
August 25, 2022
Awesome! Love my glasses! Came very quick and loved the follow up.
Date of experience: August 25, 2022
West Virginia 1 review 0 helpful votes
Follow Kama D.
Unfollow Kama D.
Send Message
Share Review
Report Review
Quick shipping
November 22, 2022
Quick shipping and always satisfied with my glasses
Date of experience: November 22, 2022
West Virginia 1 review 0 helpful votes
Follow Virginia U.
Unfollow Virginia U.
Send Message
Share Review
Report Review
Perfect
August 25, 2022
Everything went well and I definitely recommend getting your glasses from here!
Date of experience: August 25, 2022
California 2 reviews 0 helpful votes
Follow Kaitlin Q.
Unfollow Kaitlin Q.
Send Message
Share Review
Report Review
Highly recommend
November 21, 2022
Great quality glasses! And received them very quickly!
Date of experience: November 21, 2022
Arizona 1 review 0 helpful votes
Follow Stephen O.
Unfollow Stephen O.
Send Message
Share Review
Report Review
Another perfect order
November 21, 2022
I've ordered from Zenni many times and have never been disappointed. Thanks
Date of experience: November 21, 2022
Georgia 1 review 0 helpful votes
Follow Jennifer Z.
Unfollow Jennifer Z.
Send Message
Share Review
Report Review
Fast and Saved Money!
November 21, 2022
Received my glasses faster than expected... and at a great price.
Date of experience: November 21, 2022
Georgia 1 review 0 helpful votes
Follow Terry S.
Unfollow Terry S.
Send Message
Share Review
Report Review
Eyeglass are great, but the premium case was crushed and broke
November 22, 2022
You have always had good products but the case was delivered broken.
Date of experience: November 22, 2022
Florida 1 review 0 helpful votes
Follow Deborah R.
Unfollow Deborah R.
Send Message
Share Review
Report Review
Glasses
November 22, 2022
Easy to order, good price and look great. Very happy
Date of experience: November 22, 2022
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 3rd among Eyeglasses sites.
service
375
value
380
shipping
376
returns
241
quality
372
This company does not typically respond to reviews
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
- Visit Website
- Novato, CA, United States
- Edit business info
Business History
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
Brian K.
Typically does not respond to reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review.
We were sorry to learn that you had intended to order bifocal eyeglasses, but instead you ordered single-vision eyeglasses.
Consequently, we apologize for any disappointment you experienced as a result.
Since you say that the glasses you received are nice, you may want to keep these glasses.
However, if you want to return them for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4946244021, in the subject line of the email and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund, and you plan to use the store credit toward the payment of a new order for bifocals – or if you want to keep the single-vision glasses and order a pair of bifocals, we invite you to telephone Zenni Customer Service.
If you tell the customer service representative who answers that you would like their assistance to place a new order for bifocals, they will be happy to stay on the line with you and talk you through the bifocals-ordering process.
We hope that this information is helpful, and we also hope to hear back from you, if you would like to return the single-vision eyeglasses for one of the refund options, or whether you simply would like their help when you want to order bifocals.
We also hope that this will resolve this matter to your satisfaction.