Zenni Optical

Thank you for posting your Zenni review.

When we saw that you assigned us one star, we braced for some critical comments. However, we were happy to read that you have no complaints, and that you plan to continue to order prescription eyeglasses and sunglasses from Zenni.

A review of your 2022 orders shows that all five orders you placed this year were for single-vision prescription sunglasses. We see no notes in the database records of any of these orders indicating you had any issues with the sunglasses you received.

We thank you again for taking the time to post your gratifying review, and we are pleased to know that you plan to continue using Zenni for your prescription eyeglasses and sunglasses.

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us, which we were sorry to read have an incorrect prescription. Consequently, we apologize for any dissatisfaction you experienced as a result, although we were pleased to read that you are satisfied with the frame you selected, full-rim, square, mixed-material, translucent and gold frame 7816823, with a frame width of 137 millimeters. We see no previous orders placed by you, so we regret that we cannot compare the very strong nearsighted prescription and the dual pupillary distance (PD) you used on this order with those values from a previous order. Nevertheless, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. In addition, if you read the prescription to us, and it turns out that something was entered incorrectly on the order, we can offer you one of these two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4200710702, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection, and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund option you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.