The order process was fairly easy although I did not find the website real intuitive. I did have to email Customer Service for site use clarification. Was kept informed about order process and delivery. Received glasses with a plastic case that didn't clasp shut and a little laser that did not work, changed the battery, still didn't work. I trashed both items. The glasses and prescription are great, I wear them everyday and am thinking of ordering another pair. I would strongly recommend.
I'm happy with the whole process as well as the result. I looked up my history purchases to find my frames, customized the new lenses for my needs, and they shipped to my home in a reasonable time at an unbeatable price. I had a couple hiccups navigating the Mobil customization, but everything else considered, that's nothing to gripe over.
Tried to get glasses from a walk-in express store but they were too busy to help us and ended up walking out after a 1/2 hour wait. Won't go back. Remembered zenni from a few years back so I went online. I got to see what the frames look like on me. The frame price was so reasonable. Now for the lenses, I could afford the best. I went with transition lenses with all coatings. The glasses took about a week to arrive. I took them out of the box and WOW! They looked better than online. I put them on and WOW again. They fit perfectly with no adjustment. I can see clearly for a long ways away. I will be getting another pair for work. When my wife noticed, she said she loved them and now she wants a pair. Thanks Zenni.
I ordered my glasses kind of last minute and got them within 2 weeks in time for my friends wedding! The prescription is perfect (and mine is a little wonky since I have a big astigmatism!)and the glasses fit well. The only thing I don't care for is that the lenses don't clean off as well as my other glasses did from my eye doctor. Not sure why. And I paid for non glare but I don't really see a difference. Otherwise, I highly recommend this company!
I love these frames! They look great on my face and the large lenses are nice and comfortable. The color is great too! I chose the orange/green tortoiseshell. It's a bit wilder than i thought it would be, but it looks awesome! I got these with the blue light blocking technology for work, and it seems to be helping me wind down better at night!
I love my glasses! What an AMAZING PRICE to pay for a pair of glasses with my prescription and blue light. Definitely will buy another again! I unfortunately did buy the incorrect size of frame but they still work and help me. Great company, great product. You will not be disappointed.
I had to replace a temple; they made me buy and entire frame with blank glass in it. Once I got the temple off, I couldn't get it back on because the holes don't line up. You can't even get a small wire through there!
Frames are engineered to be non-repairable.
Thank you for posting your Zenni review of your experience with your eyeglasses frame 4443021, which we were sorry to learn lost a temple arm.
Consequently, we apologize for any dissatisfaction you experienced due to this matter, as well as for the experience you had when you ordered a new frame 4443021.
We are sorry to read that you tried to replace the temple arm on the frame from which it broke with one of the temple arms from the new frame you purchased with nonprescription lenses.
We are also sorry if we did not advise that rather than replacing the temple arm, the lenses should have been removed from the frame with the missing temple arm and inserted in the rims of the replacement frame after removing the nonprescription lenses from the frame.
If you still have the broken frame and the replacement frame, you may return these items to us, along with the prescription lenses, and we will be happy to repair the eyeglasses for you.
If there is an issue with the temple arm on the replacement frame, we will install the lenses in a new frame 4443021 and return these repaired eyeglasses to you.
If you would like to pursue this return-for-repair option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and when you provide your order numbers, o5018018558, o5047063076, and o5199617195, the customer service representative will email you instructions to return the broken and replacement frames 4443021 and the prescription and nonprescription lenses, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order numbers, o5018018558, o5047063076, and o5199617195 in the subject line of the email and in the body of the email please advise that you would like emailed instructions to return the two frames and the lenses to us for repair.
We are eager to hear back from you about this matter, and we hope that returning the frames and lenses for insertion of the prescription lenses in the rims of the new frame will resolve this matter to your satisfaction.
We also hope that you have a very happy holiday season!
Ordered three pair of glasses. All good and happy with them. Only down side was this was a rather large order and of course right after my order was placed, luck would have it, sale kicked in. Still very pleased with product and will continue to order from Zenni. Able to order the frames and lenses we need and want without hassle of insurance issues.
We love Zenni for our daughter. She is rougher on her glasses and they are cheap enough to replace. And they arrive really quick. She loves a specific pair, so we have reordered multiple times. Awesome
We were able to find cute glasses at a fraction of the cost for my kiddo. Once the order was placed we received the glasses way quicker than I had expected to! They come with nice plastic cases that other online brands don't always give, which was a plus as we needed a hard case for school.
I was little disappointed with my order. The glasses are too big for my face and slide down frequently. The sunglasses seem cheaply done (although they were not) and i bought the upgraded version. However, the blue blocker addition to my glasses have made a HUGE difference in my workplace time. My eyes don't hurt so badly!
Thank you for posting your Zenni review of the eyeglasses order you most recently placed, with which we were sorry to read you are disappointed. Consequently, we apologize for any dissatisfaction you experienced as a result. The premium sunglasses, with a polarized gray tint, are in full-rim, oval, flexible-plastic, blue premium sunglasses frame 1117316, with a frame width of 143 millimeters. The clear glasses, with our Blokz® blue-light-blocking feature, are in 126016 full-rim, square, plastic, blue frame with pink highlights and a frame width of 138 mm. We do not know whether both frames are too big for you and slide down your face, but we are also sorry that you are experiencing this. You posted your review of this order within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return either the clear glasses or the premium sunglasses, or both pairs of glasses, for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4441153729, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. In addition, because you advised of the different sizes of the two frames you selected, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you would like to return one or both pairs of glasses for one of the refund options, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Glasses are so expensive it's ridiculous. I felt I was getting a great deal when I got a pair of glasses for $99 at Warby Parker. My wife informed me that, yes, it's a bargain compared to the mall, but there are better options. She turned me on to Zenni, where I just bought 3 pairs of glasses for a total of $60 and they are all amazing. 5/5 will buy again!
Zenni's allows a quick and efficient shopping experience for frames that feel they are specifically catered to you! I used their virtual try-on function and found the frames best suited to me. Before I knew it, the frames were here and in perfect condition. Highly recommend ordering trendy, inexpensive, and high-quality glasses from here.
Dont break your frame, they are gonna stick you for the full price of lenses to replace. No flexibility. I'll never buy from again. Edit: After I called them, they did sell me frames but they had to put clear lenses in them for some reason... It didnt cost extra, but I had to pop them out. I've changed the review, I now have my old rx lenses in my new frames. Thanks, Zenni.
Thank you for posting your Zenni review of our policy when a customer’s frame breaks. We were sorry to learn that your full-rim, square, Ultem, black frame 6499621, with magnetic snap-on sunshades and a frame width of 139 millimeters, from your July 13,2021, order, o4007433279, broke. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to advise that if a customer contacts us to advise that their frame has broken during the order’s 30-day warranty period, which starts the day the glasses are delivered, we can send the customer a free replacement frame. However, when the customer reports that their frame has broken past the 30-day warranty period, we advise that their option is to purchase the frame with free, nonprescription lenses, which we see that you did today, December 2,2021, in your order o4341716380. When you receive this frame with the nonprescription lenses, here is a link to a how-to video, found toward the middle of the bottom of every page of the Zenni website, How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to talk you through the lens replacement process. We apologize again for your frame breaking, and we hope that this information is helpful, and that installing the prescription lenses into the rims of the new frame will resolve this matter to your satisfaction.
Purchased a backup pair of glasses from Zenni. Very good experience... order entry was a bit of a challenge due to the product, but fulfillment was timely and excellent, including communications. Good price as well. Will definitely consider Zenni for any purchases going forward.
Everything went smoothly, the lenses corrected my vision very well. I was disappointed in my reader glasses frames (cat eye shape. The colors of red and yellow are VERY subtle, much less color obvious than in the online representation. No complaints other than that.
I recently purchased my astigmatism glasses I'm very happy with the quality and above all the price for less than 40 dollars i got quality glasses that would typically cost me over $200 at the optometrist ty so much Zenni i highly recommend it
As a broke college student I dont have a whole lot to throw at expensive glasses. With a pair that was three years out of date I knew I had to update them. Zenni was great, affordable, and exactly what I needed. I love my glasses, they are not a very sturdy pair but I knew that would be the case based on the material so I was not surprised or disappointed. Overall I'm extremely satisfied.
I have a progressive prescription and wanted sunglasses. My optician was gong to charge me over $400. It was at this point I thought I'd try Zenni because I heard good things about the company. To my happy surprise my Zenni sunglasses with a progressive lens cost me only $139! They were perfect! I loved them so much I bought a second pair of regular glasses and was extremely happy with those. The service was excellent and the shipping was fast. I will definitely being using Zenni in the future!
Hi, thank you so much for posting your very kind review of Zenni Optical. We are delighted to learn that you are satisfied with the shipping speed of your order and that you were so happy with your sunglasses that you decided to buy a pair of regular glasses. We’re also glad to have saved you money. We appreciate your business and consider it a privilege to serve your eyeglasses needs. We hope to continue to do so in the future.
Lots of choices -
Trying them on from my home was fun and quick and easy. The whole process was very user friendly and these
Glasses amazingly fit me so well. I am excited to try on and buy another pair.
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this review of your recent purchase from Zenni Optical. We are thrilled to know that you like your new glasses and we are so happy to know you are thinking of ordering again. We are sorry to read that your case and blue light laser pen didn’t work like they were supposed to. We’d be happy to send you replacements if you will send us your order number via private message. We hope to receive your reply soon. Thank you again for sharing your experience.