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The order process was fairly easy although I did not find the website real intuitive. I did have to email Customer Service for site use clarification. Was kept informed about order process and delivery. Received glasses with a plastic case that didn't clasp shut and a little laser that did not work, changed the battery, still didn't work. I trashed both items. The glasses and prescription are great, I wear them everyday and am thinking of ordering another pair. I would strongly recommend.
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I will only buy from Zenni Oprtical for now on. Hands down the best customer service on or off...
I ordered 3 pairs, one for reading, one for distance and a pair with Transitions lenses. I live...
Thank you for posting this review of your recent purchase from Zenni Optical. We are thrilled to know that you like your new glasses and we are so happy to know you are thinking of ordering again. We are sorry to read that your case and blue light laser pen didn’t work like they were supposed to. We’d be happy to send you replacements if you will send us your order number via private message. We hope to receive your reply soon. Thank you again for sharing your experience.