Zenni Optical

Thank you for posting your Zenni review of the most recent order you placed with us, order o5186978063, placed on November 19,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.

We were happy to read that you are satisfied with the eyeglasses, but we were sorry to read that you are disappointed in the shipping time of the order.

Consequently, we apologize for any dismay you experienced as a result.

You selected Standard shipping, for $4.95, for this order. Standard shipping comes with a seven-14-business-day delivery-time promise.

The U.S. Postal Service website advises that the eyeglasses order was delivered to you on December 5,2022, the ninth business day after the order was placed, well within the seven-14-business-day delivery-time promise.

We hope that this clarifies that the delivery was not late, and we also hope that you have a great 2023!

Thank you for posting your Zenni review of the first order you placed with us, for a pair of single-vision distance eyeglasses in full-rim, square, acetate, spring-hinged, tortoiseshell frame 106225, with a frame width of 131 millimeters. We were sorry to read that you are having issues with these eyeglasses, and we apologize for any dissatisfaction you experienced as a result. Since we do not see any previous orders placed by you, we cannot compare the prescription and pupillary distance (PD) you used on this order with those entered on a previous order that contained eyeglasses with which you could see well. In addition, we are not sure to what you are referring when you advise that you measured your glasses – we hope it means that you measured the dimensions of the frame of a pair of eyeglasses that fit you well and ordered a frame on our website with similar dimensions. If you did this and these glasses do not fit you well, we apologize for this, as well. You placed this order on January 11,2022, and according to the U.S. Postal Service, it was delivered to you on January 20,2022. You posted your review two days after the end of the order’s 30-day warranty period, which starts the day the glasses are delivered. Nevertheless, insofar as this is the first order you placed with us, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf, to invite you to telephone Zenni Customer Service, at 1-800-211-2105. Anyone who answers will be eager to assist you. When you call, please have available a copy of the prescription you received from your eye doctor that you used to place the order, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4443185826, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the most recent eyeglasses order you placed with us, order o5190646216, placed on November 25,2022.

We were sorry to learn that the hinge broke on the previous pair of eyeglasses you ordered, and we apologize for any dismay experienced by you and the young man for whom you ordered the glasses.

It is good to know that he is very happy with the new eyeglasses, and we thank you again for letting us know.

In addition, we hope that you and your family have a very happy holiday season!