I ordered a 2nd pair of glasses. One for home & one for travel! My glasses have a better fit than my last order. I love them!
The glasses are a great value. The frames aren't very sturdy but they serve their purpose and are great for the price.
Ordered the 20th and got them on Halloween, super comfortable and came with a cleaning cloth and a case.
I love Zennie. My daughters and son get there glasses from Zennie and they order their children's glasses
Customer service great, however as a 4 year customer Tint options are alot more costly and alot of confusing tint options.
Glasses are ok just had them just a couple days and the band under the lense broke these are the half frame glasses
Thank you for your review Chris. We are sorry to hear that the frame broke! Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
Freaking amazing. I love it. I love wearing glasses. Wearing glasses makes me feel smarter. You wouldn't hit a guy with glasses huh would ya?
Zenni was great. These sitejabber guys are bunch of starbuck's-lurking, latte-sipping, 20-something parasitic $#*!s. There's your 50 characters.
We've ordered our glasses from Zennie for several years. Awesome to deal with, great quality frames!
The glassing exceeded all my expectations, I'll be also ordering some prescription sunglasses. Thank you Zenni.
I am enjoying and they have style. This shouldn't not require 100 characters, however. So people want to leave a shorter review
The length of your review is not as important as the content; short and sweet reviews are always welcome! We are just thrilled to know that you are enjoying your glasses and that you are satisfied with the quality, price and style. Thank you for taking the time to write and share this review.
I've been buying Zenni glasses for 10 years. Just recieved two pairs of progressives. Perfect as always at half the price.
Pretty good glasses. The frames were a little pinchy at first but I think my face has worn into them.
Wonderful customer service, great price, and
Quick turnaround once my order was placed.
Got readers then bi-focals…both were predictably perfect!
So totally easy to enter your info and the virtual try ir on feature is great. Couldn't be more happier with my experience
This isn't my first time ordering through zenni. Honestly they are rhe best I have no complaints at all
Have gotten 3 pairs off here, 1 wasn't the greatest, but they've all been affordable. I'm a happy customer.
Flawless transaction. The website is easy to maneuver, shipped and received in a timely fashion. Great glasses will be ordering again soon.
My daughter enjoys being able to see the frames digitally and just lets me know what she has picked. Couldn't be easier.
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi. We are happy that you are satisfied with the interactions you had with our Customer Service department, but we are sorry to learn that you find our tint options costly and confusing. We can confirm that some tint options cost more than others on our website; however, even the more costly options such as polarized lenses and photochromic lenses are offered at very affordable prices starting at $29.99 and $32.99 respectively. In addition, customers who do not require polarized or photochromic lenses can add a tint to clear lenses for the very low price of $4.95 for a standard tint or $7.95 for a gradient tint. We hope that the information provided here is useful to you in the future and that it clears up any confusion regarding tint prices. We encourage you to contact us if there are any questions surrounding the available tint colors. We can be reached at 1-800-211-2105 or by email at service@zenni.com.
Thank you for your business and thank you for posting this review.