ZazzleReviews 3,683

I placed two orders with Zazzle. The first was placed Dec. 1st and was to arrive by Dec. 13th (at the latest). When it had not arrived by the 16th, I wrote to the company and was told that as soon as they had more information they would get back to me. They let me know on the 20th that they would ship it overnight at no extra cost to me. (WOW! Thanks for already getting it to me over a WEEK late!) Then when it arrived - the order was BLANK. They had not printed the picture or message on the front of the bodysuit for my Goddaughter. That meant no surprise gift for her. I'm not going to give her a white plain bodysuit. Thanks for NOTHING except costing me money Zazzle. I will NOT be using you again.

***They sent me an automated response saying they would email me about correcting my order - instead they just made me do more work and take pictures to hopefully get a refund - TERRIBLE customer service

Every time I send out stationary (which I do a lot, because why not!?) I get stamps to match my whole stationary set. The stamps are always the most talked about item from my family and friends! They love it. I got gorgeous stamps for our Christmas cards this year (gold deer antlers on a deep read backsplash with gold initials) I just dreamed it up and Zazzle made my customized order just the way I imagined it in my mind.

I was SO happy, I decided to skip the stationary store here in town and get thank you cards from Zazzle. I just ordered these peach/pink floral stamps (always in medium!) with our initials. Pink envelopes pre-addressed and black and white striped thank you cards.

Whatever mood you're in, whatever you are searching for, type it in their search box... they've got it! I can't wait to hear the feedback from our thank-you cards this year! I think this one will be the prettiest set of cards we've ever sent out (only spent $40!)

Ordered on Zazzle.com for my first time because their website GUARANTEED delivery before Christmas. That was Dec 5. Started getting worried this week and tried their customer service number, which is not in service, or maybe just not reachable from Canada. Decided to check online reviews and clearly I'm not alone in my disappointment. I guess I'll be Christmas shopping tomorrow for something else. 1st and last order with zazzle

Placed an order on 12/8/16 with expected delivery of Dec 16 - 21. As of 12/22/16 the order was still in processing. Called customer service twice, with wait times over 40 minutes each time. The second call was to cancel the order. I will now order from Amazon. The item will not be personalized or arrive before Christmas, but I have more faith the the estimated Amazon delivery dates. Zazzle cannot keep up with their production requests. You would think after being in business 17 years, they would have figured this out by now. I'll be looking for a new custom shop for next year.

Received one item out of 3. Sent emails with no response. On hold for over an hour to get refund. I tried 3 emails to company with no response from them even though promised on automated response would hear back 1-2 days. That being said no customer can wait so long on hold. Update, after over an hour, someone answered and they have no internet connection so can not help me. Claims will call me back when she gets a web browser back. Update: I received an email from Zazzle to offer a solution. I was pleasantly surprised with their rectifying the poor service. Although I still have one star, as I want to wait to see if everything occurs as promised. I was told that Zazzle did read this review.

I ordered a travel mug in November. The website still says "making" when it should've been made and been here by now! This was a Christmas gift. I called (waited for 40 plus minutes before I could speak to someone) and they told me they would put expedited shipping at no extra cost. Well sorry, my gift still won't be here by Christmas! I told him I wanted my shipping refunded and he told me that he would give it as a credit. I said no I wanted it refunded to my card. So he did. I ordered a shirt from them before and everything was fine, but he said there was a production problem. Sucks for them it's at this time of year because they just lost a lot of customers.

I ordered t-shirts on December 8th with a delivery date between Dec 15th-19th. There was never any tracking information available, so I tried calling customer service several times was well as emailing them. I waited on hold for more than 30 minutes each time I called. On the last attempt, I waited 35 minutes for a customer service rep to tell me that I would not be receiving the product before Christmas but "sometime" in January. There was never any attempt to let me know this ahead of time so that I may have found what I wanted elsewhere. I would not recommend purchasing from this company.

Order the sweatshirt Nov 24, expected delivery was Dec 3 - 6. I requested update Dec 16, reply was they will look into it, nothing ever came of it, filed dispute with card company and thus order was canceled, will recieve refund in 10 days, so they held my money for 40 days interest free. Multiply that by thousands of orders every day.

I ordered four t-shirts and a notebook for my daughter for Christmas on December 10 with the predicted delivery by December 19. The notebook arrived on time but the shirts are still "being made". No response yet to my email to customer service and now I see here that this is happening to many other folks. I'm very annoyed and will hesitate to order from them again. What happened, Zazzle?

Update: I complained to Zazzle and got a response after a couple days. They refunded my order and shipped all my items to me anyway with expedited shipping. Sadly, my order didn't arrive until Dec. 27 but that seemed to be the fault of UPS rather than Zazzle. So I'm very pleased with their response and I'm changing from one star to four.

I had ordered a child's sweat shirt in November as a Christmas present. I was given a delivery date of Dec. 8th. The item was never delivered. After repeated requests to trace the product, I received an email adding my postage would be updated. Nine days later the item failed to arrive. Again I attempted to contact Zazzle, no answer. On Dec. 22 I was told my gift would not arrive. This has been the most unprofessional service and company I have ever done business with - go to Cafe Pres. I wish I had

Ordered Christmas gifts on December 3 and it had a ship date of the 7-13 it is now the 19th and still reads "making"! They should be upfront with shipping times! I didn't have a lot of money to spend so I thought I would do a sentimental gift instead... So disappointing. I will never shop at Zazzle again.

Update:
I received an email from Zazzle saying they will ship expedited shipping and I will receive a full refund! I don't think I will get the items in time for Christmas, however I am satisfied if they actually do refund my money...

Worst company ever! I placed an order on 11/29/16 and received an email with an estimated delivery date of 12/5/16 to 12/8/16, which has come and gone. It took customer service 3 days to respond and they don't know when it will be shipped. Needless to say, it's the 19th and they have left me in a bind during Christmas. They still have no idea when my order would be shipped, but offered to expedite shipping for 2-3, day delivery - they should offer overnight delivery at this point. Canceling my order and will NEVER use them again!

I wish I had read all these online reviews before I ordered 2 t-shirts for my daughters. I am now 5 days past the expected delivery date and they are still making the shirts? I ordered them almost 2 weeks ago. I contacted them last week and they said they contacted their production crew (the assumption being made that they would get right on it). Still haven't gotten an update. Will not order again and I will cancel the order if it doesn't come in time for Christmas.

I ordered numerous items on November 30, all for Christmas presents with a delivery of December 9-13. I have received some of the items and they are cute. However I ordered 4 custom mugs that I need before Christmas. It is now the 19th and they still show MAKING. I have emailed Zazzle twice with no reply. After waiting 1 hour and 4 minutes I spoke to someone at customer service last week who said he would expedite my delivery. Still no update. They have not even been shipped. Two of these are for my bosses at work and I am going to be so embarrassed that I have nothing for them for Christmas.

Have used Zazzle in the past and never had a problem... until now. I have two orders and noone can help me with either. I emailed yesterday and today w/o response, called and stayed on hold for over 30 minutes 3 times. Now I'm reading other reviews with similar issues and they too were given false shipping estimates. I ordered gifts on 12/6 and 12/10 for a gift exchange on Sat. Was told 12/14-12/16 for delivery of the first order. Paid EXTRA for expedited shipping on the second order so it, too, would be here 12/13-12/14. Account changed that to 12/15-12/16 with no explanation, but I was charged for upgrading. I need these sweatshirts by 12/17. So sad... and my family will be disappointed with no promised hoodies. So disappointed.