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How long does it take for "support" to respond to an email?
asked by Nicole M. on 6/6/16
21 Answers
Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
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The staff is quick to return calls, like the next day excluding weekends, as they do not work on weekends. I do not believe I ever emailed them, but they go overboard to help you and make good for anything that is wrong.
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They answered me within 24 hours. Because Zazzle works with different businesses, they couldn't "redo" my order, but they did give me a FULL credit for what I had purchased to put toward the larger item I thought I was getting.

So, I had to "redo" the purchase myself, but I was given credit for my previous purchase. Never had a problem with Zazzle. They've always been VERY customer friendly.
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If you write a bad review of the product you bought --1 star-- and complain abut them not responding to your email (and offer to fix the review if they resolve your issue) things happen quickly
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They never responded to my e-mail. I had to wait over half an hour to talk to someone at customer service on the telephone. My conclusion is they have terrible customer service
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The email response was quick. However, once I sent the info they requested it was quite a wait and the next email from them asked the same questions. I ended up calling and was on hold for over an hour. Yes, seriously! Over an hour. I can't dispute the products seem quality but the customer service needs some work.
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Forever...would not purchase from them again!
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Quickly...a day or so.
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It didn't take long at all for Zazzle to respond. Less than a day.
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I have not had to contact them so I cannot say how long. Sorry!
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They will respond to complaints on this site immediately in order to make themselves look good; Otherwise, you will need to send a string of emails threatening them with possible legal action before they will ever respond.

Your b
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If it's a problem, you may never get a response to email. This was the case for the two items I purchased (with problems). Use the telephone - you may get an answer after a long hold time.
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It took less than 24 hrs for me! Plus they fixed the issue by resetting it and letting me do it over online. They were great. I use them often at work for tons of different things from banners to small party invitations! (No I am not on their payroll NOR do I get a discount for sharing!) I do, however appreciate help with matters that reflect on an individual at work!
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They answered me right away and their return policy is wonderful. No questions and didn't have to return unwanted item. Every company should be so responsive!
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You will get an automatic response quickly. Then a response asking you to call them. Which of course leads to you being on hold for a very long time. They never communicate through email. It's just a vicious cycle of poor customer service
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24 hrs!
I've purchased over 100 items and they will refund you if ANYTHING is wrong.
Don't even have to return! They are awesome!!
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I received a rapid response until it got real close to Christmas. Hope that helps
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About 3 days but then nothing happens. Best to avoid them completely in the future. I had to contact them a few times.
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it's been a while but I seem to remember two days maybe
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I think it was about a day or two?
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The response for me was the very next day.
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