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I ordered a shirt for my dog through Zazzle. I ordered a medium size, and received a 3XL. They claim it was my fault even though the size I ordered never appeared on my invoice, so I really have no way of proving either way. They processed a replacement, and today I received a size SMALL. Again, no indication on the invoice what size I ordered. Of course their customer service department is closed today, and when I called for the replacement, I waited over 30 minutes to speak with a representative. The event I ordered the shirt for is this week so I can't order a third time because it won't be here in time. DO NOT ORDER FROM THESE PEOPLE
David L.'s review of Zazzle earned a Very Helpful vote
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Hello David,
I am so sorry to hear about the issues you encountered with your most recent order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A CS agent did e-mail you over the weekend about your refund, and I have just sent you a follow up e-mail as well. Please feel free to respond back to those e-mails if you have any further questions or concerns.
We apologize for the inconvenience and look forward to assisting you further.
Thank you,
Christine