Craft Direct

I had a question about an order I placed, and in less than an hour, I heard back from someone. Communications were friendly and professional. The order shipped quickly, and I was informed immediately. Great service. I will definitely order from them again.

I finally got a Sizzix Big Shot machine and began searching for Bigz dies, so my grandkids and I could turn cardboard and junk mail into fun designs. I found quite a few on Ebay and Etsy but then discovered Craft Direct, where brand-new dies are available for less-than-secondhand prices! I will definitely be shopping with them in the future. My order was professionally packaged and the dies are indeed brand-new, unopened and in perfect condition.

UPDATE: After writing the review below, I tried another tactic and reached out to the company on FB Messenger. After 4 days, I actually received a response. After asking for photos of the wrinkled cardstock, they did resend the damaged items in a rigid mailer. I still would not have confidence in them going forward, but at least they did the right thing in this instance.

Ordered a pack of cardstock and some embellishment packs. They sent it in a soft sided envelope with no protection for the cardstock so it is wrinkled. I have tried emailing and calling -- no response at all! It says the following on their website: "We are committed to providing each customer with the highest standard of service. We make it our goal to put a smile on each of our customers' faces." NOT TRUE IN MY EXPERIENCE! I am certainly not smiling about the money wasted on wrinkled cardstock.

The selection and prices of items were very good. Prompt delivery of order. After care for customers was a surprise. Overall a pleasant experience and I will be ordering from them again.

I'm wondering if some of these reviews for craft direct are written by people who have been paid to write them. My experience with this vender is far from what some here have written. I have been waiting well over two months to have a Cameo 4 shipped. Others I know have reported the same thing. Waiting for orders to be fulfilled for months on end. Plus their cart Is very buggy. You try to place an order and it takes you to a server error message. I mentioned it to them but they still haven't fixed it. I also noticed that this business is not Better Business Bureau accredited either, and they have several complaints about them on the BBB website.

I originally went to Amazon to purchase this paper. It's very current and I didn't expect to find it. When I saw Craft Direct was represented on Amazon, I decided to go direct to them. I'm glad I did. The price was better dealing with them directly and I'm happy with the customer service! I'll be back.

Received my delivery yesterday! Everything was in perfect condition. I was so excited to get my new Big Shot and the price was so great. Thanks Craft Direct...

I had been searching for this product for months. I found it on Craft direct. I ordered it and received it within 4 days!This will be my new site for craft supplies. Thanks Craft Direct.

Everything was intact and packed very nicely. They have good prices too. The prices aren't high at all. I like the merchandise and the company so much. I will order from them a lot.

I placed an order on May 5,2020. As of today July 27,2020 I still have not received my order. I called them and canceled my order. Expecting a full refund and only received partial refund. So I called them back, because they know what number I called from they sent it to voice mail instead of taking the call. So I call from a different number and talk with someone to find out why only a partial refund and the girl tells me they will process a correction and it will take between 3 and 5 days then hangs up on me. I call back again and they send my call to voice mail.

They do not have good customer service and i would not recommend using them.

This is the first time I have used Craft Direct and I really enjoyed buying from this company:-) The product availability was reassuring and the shipping wasn't that bad. I will be buying from this company again:-)

So looking forward to utilizing the wonderful foil I ordered and received in record time. It's going to make my cards look extra special.

Haven't used yet, but excited to have gotten this. Would like the other cartridges sold separately but appears they are currently out of stock.

Great products, great response when emailing questions and speedy delivery! Can't wait to use the Bella Blvd collection kit!