ZazzleReviews 3,683

I placed an order on December 9th for custom family reunion shirts and paid extra for express delivery and was given an estimated delivery date of December 13th. They charged me IN FULL at the time the order was placed. The 13th came and went without any change in status on the website for my order. I emailed customer service and was told that custom orders are not produced until 8 business days after being placed. I asked why, then, was I given a delivery date of December 13th and allowed to pay an additional $75 fee for express delivery. No answer. Do not order from this company if you want any semblance of customer service... 30+ minute waits to speak to someone in the phone and even when you get someone they aren't very helpful. Stay away from this company.

I have ordered custom luggage tags, bottle coozie, and magnets from Zazzle. All met or exceeded my expectations. Ships with tracking and very fast.
The products are great for the hard to gift person in your life.

I ordered custom stickers for my goddaughters 21st birthday dinner. The stickers were placed on shot glasses. It was easy to create the custom sticker and the final product was clear and crisp. They used quality paper. I like that they infirmed me that the photo I uploaded was too pixelated and may not print out clear, and that I had the option to change the photo. I decided to use the photo anyway and it still came out super clear. I was very happy with the results and I received the stickers JUST in time
Thank you Zazzle!:-)

I placed a order last Friday for a custom Auburn University iPhone 7plus Otter Box phone case. Was absolutely thrilled because everywhere I have went like to bestbuy and different stores that sell that type stuff and everything I found was so boring and ugly! So I immediately placed my order with this company and paid the extra cost to have it sent 2 day air. Well like 2 days later I receive a email telling me that my order was not going to make it to me in the 2 day shipping due to the company being behind because so many orders for the new iPhones cases. I was so disappointed and sent back a email telling them if it was any longer than 3 or 4 days then just refund me my money and I'll order somewhere else. Well I got a email back fairly quick and was told that the order had been processed and they mail it next day air. I wasn't sure what to think but sure enough it was at my door on time. I absolutely love the Otter Box case that I got. The work is absolutely PERFECT, it's not just a cheap printed sticker or skin. It's made into the case itself. I am so happy and have gotten so many compliments on the case and people asking where I was able to find it. I was gladly proud to tell them the company name and web address. I would have hated to have had to wait for it but knowing what I know now after receiving it I would gladly wait 3 months if I had to. I would have just gotten a cheaper one at bestbuy till the one I ordered got here. I can't say it enough that the custom work these people do is absolutely stunning! I will without a doubt be getting gifts for family and friends from these people! I promise the quality and looks of the product I got was far beyond what I expected. So thankful I didn't order somewhere else because it would be impossible to be better than what I received! Thank you so much Zazzle!

Wow, Thought I was dealing with a reputable firm. My credit card is accepted here, so why all the complaints about not receiving merchandise ordered? If only I had looked here first.

I made two large orders in mid-September 2016. Was told they'd be delivered in a week, which I thought was a bit optimistic. But now October is less than two days away, the delivery dates still remain a week ago, with no update to the delivery dates.

Just sent an e-mail on the Zazzle website asking for the status of my orders. But recent comments found here lead me to believe I will never get my stuff. Luckily, my credit card company is good about handling disputed charges. If I don't hear back soon or receive my orders in a week, I will cancel the orders and ask the credit card company to refund the charges.

Don't need some customer relations pablum to make it all better. Actions speak louder than words. Send me my stuff. Keep Calm and Stand Up for Yourself.

Bottom Line: Don't bother buying here.

Placed an order for a custom shirt, and after more than a week and all the shipping estimates had passed the shirt still hadn't shipped, I emailed customer support to see what was causing the hold up and they only then told me that my item was out of stock. They told me to order a different item and canceled my order, nevertheless offering me a better solution. The item still shows up as in stock on the website. I missed a friends birthday because of Zazzle and will not be doing business with them in the future. Total disappointment.

We had a destination wedding in August and used zazzle to order customized totes for our wedding favors. The website looked really slick, and there was a promotion 10% off so it seemed like a good deal. We picked standard shipping because we ordered several weeks in advance and the estimated delivery was withing time frames.

Once zazzle missed the estimated delivery deadline we got worried. After contacting them, it turned out the bags were not even in production. They promised to expedite production and the agent on the call promised to expedite the shipment.

A few days passed and still there was no update from the company. On another call, another rep informed us that actually the previous agent had not put in expedited shipment, and although the bags were ready, they would be shipped standard. Thus, we went on our trip without them. After explaining how this ruined our wedding plans, the company refunded us and said we can keep the totes.

After coming back from vacation, and having totally forgotten about these zazzle totes, we had a package from them.The colors and the fonts were really washed out. The date of the wedding had light blue color and it was almost invisible.

This was our experience. Hope you have a better one!

This company is a joke. I gave Zazzle 1 star only because zero stars wasn't an option. Wish I would have read the reviews before I had ordered from Zazzle because I would have never ordered anything from them if I had... I ordered 2 pacifiers and received an email stating the items have shipped and 2 weeks later still no pacifiers, when contacting the company they say the items is out of stock. How it that possible being that zazzle had already supposedly shipped the items, Zazzle you claimed that my order was shipped so that you could go ahead and get your money then you want me to wait 21 days to get my money back. Your business is a piece of crap, LIARS! You can bet I will let everyone I know, know how awful your company is. I will never order anything from y'all again.

I recently ordered a small keychain, totally $30 including shipment. When zazzle needed extra info to complete the purchase, they immediately emailed to contact me the next day.

Shipment was supposed to arrive in 8-12 days. It has been 21 days since. Emailed zazzle regarding the shipment and whether there was avenue for a refund if it does not arrive. Surprise surprise... there was no reply from zazzle.

Am blocking the payment of my credit card and I hope ppl out there can read this and refrain from doing business with zazzle, its not worth the hassle.

It says a lot about a company which replies the next day so as to confirm the purchase to get your money, but ignores the enquiry email when it they fail to deliver.

Thought I'd splurge and treat myself to some cards at a price of three times the cost of my usual full colour, 2 sided cards.
The cards I received from Zazzle were extremely thin, the colours weren't rich and the overall quality was poor. They took longer to deliver than was stated on the order and initially, when I contacted them to return I received no apology or acknowledgement of wrong-doing at all from Zazzle.
Since I published this review, Zazzle immediately reached out to me and gave me a prompt, full refund and waived the obligation of me to return the cards. They also checked on the shipping info and informed me that it had been Canada Post that had held up the delivery, which I don't doubt.
All in all, I was extremely underwhelmed with the product and the initial service. In the end, I feel that the customer service was pretty good but there are many, many print companies and I don't think I will take the chance and try again with Zazzle.

I have ordered from them before and the product was good. This time I encountered an issue and had to talk to them via their support email. Either English is a second language, or they just don't care to take time to solve problems. I was never able to understand some issue they had with my order and some of their responses seemed canned and not even responsive to my questions. When I told them I did not understand the instruction, they sent the instruction again. I still don't know whether my order issue is resolved or not. But they say they are making it now. I have always said judge me not by whether we have a problem, but how I resolve problems. On this measure they fail miserably.

Followup- After this review I was contacted by Zazzle. It did not start out well with the person who responded, in my opinion not spending time to determine what I was upset about, and instead reiterating a prior response by customer service. However the agent was persistent and we did come to what I think was a satisfactory conclusion. I am not adjusting my rating because you should not have to go to the extreme of a bad review to get a good response to a problem.