ZazzleReviews 3,683

Brought a iPhone case which meant to be really good and over paid for it... the case come with a cheap sticker on the back it should of been stainless and the case is a cheap plastic bit of crap that I can buy from a Chinese shop for £5 but for some reason zazzle seems to think it's worth over £120 what a joke... The screen also does not let me push the buttons properly like it says it does... I also can not hear properly and nor can others the case blocks all the speakers... I will never buy from this company again stay away the good reviews must be scams because this is the cheapest crap I've paid the most for... companies like this should just say it's cheap crap or close down

I purchased a groupon to be used on invitations on the zazzle website. When I purchased the groupon, I didn't realize that it was only for certain invitations on the zazzle site. The invitations I initially needed (wedding invitations) were not part of the bunch to choose from, so I ended up using them for something different (bridal shower). When I ordered my wedding invitations, I bought them on a day that there was a big sale on zazzle- it was a christmas in july sale offering something like 30% off. Anyway, I went on today to try and order the bridal shower invitations with my groupon code. It said the code was invalid. I had no idea why it wasn't working because I hadn't used it yet. I called customer service and waited a while on hold and then was hung up on. I called back and waited, not as long this time, and got a hold of someone. I spoke with Niall, and he listened to my situation and was very understanding. He looked at my account and told me that it looks as though my groupon code had been used on the wedding invitations, which is why it is invalid to purchase my bridal shower invites. I explained to him my situation and that I had never used the groupon code on any invitations... he reactivated the code for me and I was then able to purchase my bridal shower invitations. He was never once rude to me, instead super helpful and understanding of the situation and was able to fix it right on the spot! He even apologized and made sure the code would be reactivated in less than 10 minutes! I am so thankful to have had such wonderful help from customer service and very happy with the overall outcome! Thank you, Zazzle, for being awesome! I have had ZERO problems with you and your orders... I absolutely love them! Thank you very much! I will recommend you to anyone!

I recently made my first purchase through Zazzle and I couldn't have been more pleased! The delivery time was awesome, the quality of the product was superb and the price was incredibly reasonable. The ordering process was easy, and the continual email updates regarding the status of my order was A+. The variety of products is amazing, so I'm definitely a customer for life now!

I bought a t-shirt on Zazzle for my daughter. I received it on time and the quality is very nice.
I would recommend this website to others. I did not have any problems.

I might be somewhat skeptical after ordering and never receiving the 3 dog T-shirts I paid for. I never heard a thing back from this company after they took my 70.00 and never gave me a product. The customer service line I called is nothing more than a answering machine and a dead line. This is really a bad scam Zazzle as I will never order again. I don't know what you wanted my 70.00 for, but I hope you spend the money you stole from me on something fun.

I have now used Zazzle for two invitations and for customized key chains that we had made for our employees that were graduating. All three products have turned out better than I expected and the costs are extremely fair. I was able to use a Groupon for my son's grad party invitations and was so pleased at the high quality cardstock and presentation - 110 invitations for only $47! There is always a discount code that helps bring costs down and the way that you can customize with your own photos is easy to use and makes things very personal. There a wide variety of designs to choose from as well. I will probably use Zazzle for all future orders of this sort; I am very glad I found them.

Package was last in transit. Zazzle agreed and told me to confirm address and they would put a RUSH on the item with their production team. Confirmed address immediately. This product took 2 days to ship originally, now for the replacement item RUSH we are on the third day with no word yet when it will ship. Two parts of the order arrived perfectly. The other, that I needed today, is still LOST IN TRANSIT. As I was told by the USPS 3 days ago.

Unless you want to pay a premium for shipping, expect to wait a long time. I ordered a clock 10 days before Mother's Day. Then, they sat on the order for 3-4 days before shipping. It's schedule to arrive today. Great. Their timetable for shipping is essentially, "We could send it out today, buy why? When we could make you pay more for what is standard practice for every other company." I don't expect overnight delivery. Just get it out the door. Yeesh.

I ordered business cards and paid considerably extra for express delivery quoted as 3-4 business days after printing. Received an email next day confirming printing completed and job sent out for delivery. That was over 20 days ago and despite email requests for clarification as to where my order is, I have had absolutely no response from Customer Service. As for the tracking number provided, UPS says order was never sent to them for delivery? Who needs the hassle and run around. It may have been just a small obviously unimportant little order to you Zazzle but it was important to me. So very disappointed.

It is actually the easiest to use online printing site, and their clothing merchandise is very good quality. The biggest issue is their inhouse "content" management which has some strange understandings of copyrights and such.
My latest case after several other run ins with that Content Management Team involved a vintage poster that is not copyrighted as I was able to identify but had the name of "United Air Lines" on it. As far as I am concerned that Airline, we know, is called United Airlines and is trademark listed under that spelling, whereas that alternate spelling does not return any trademark. Further research from my side, which I shared with that team, brought to light that the alternate spelling was in use in the very beginning of that airline but got dropped in the 50's and no trademark filings have been made to this alternate spelling as far as I can tell. That Content Management Team still refuses on the basis of that "United Airlines" spelling to produce merchandise, which is a T-shirt for personal use with no commercial interest, since they are not licensed to produce merchandise for United Airlines, not matter that proof I send them that United Air Lines is not trademarked.
I do understand that someone wants to take trademarks and copyrights very seriously but besides the Fair Use Act there is also a certain creative freedom that allows you to take and alter images and make them your own. In the form of words or phrases this becomes at this example a little stubborn on their side since according to their policies you might as well be in violation of printing the word "United" on your t-shirt which has over 10,000 entries in all different combinations at The United States Trademark and patent office.

Getting married in a few months, terrible problems with getting the invitation envelopes. I feel like i'm royally screwed over here. A WEEK AND A HALF ago, they promised they were sending them express priority mail and i'm still sitting here with no envelopes. The invitations themselves looked great but that's just not enough when you have to be strung along. We've sent multiple emails and never get a reply. Customer service is a nightmare to get a hold of too. They might just hang up on you if you ever get a hold of them and dare to ask a question about where your order while being POLITE. I'm not cursing at these people but almost to that point

Paid priority shipping for an item that took 9 days to arrive. It would have been later had I not reached out to customer service after 5 days. I was told that prints were not completed but would be shipped ASAP. After 4 more days, one of the prints was cropped with the top portion missing. I reached out to customer service yet again with complaint. I have been fighting with "Michael, customer service hero" for 3 days. So far I have been advised this is my fault with him going so far as to fraudulently edit the image to claim it was what I ordered. I asked for a new, complete image and a refund of the priority shipping charge since the shipping speed and product were not delivered as promised. They have refused to admit the error let alone make things right. This service is a scam.

Very pleased with the quality of item received: it came exactly as described. Was notified within a day telling me my order had been shipped, however I was hoping to have revieved it by the 22nd for a birthday but it came 23rd: which was still within the time stated but more towards the back end, I had not factored in WORKING days. Other than that I was over the moon with my purchase and all negative reviews I read and worried about after purchase was for nothing. I am a very satisfied customer!