ZazzleReviews 3,683

Ordered $100+ of pillows and received poorly custom made pillows. White spots all over the pillows from the poor quality of the dye, definitely not worth what I paid for them! Made a case and have been waiting over 2 weeks for a response to receive the RMA number. I have also attempted to call them several times, on hold for 30min at a time with no response, so I hang up. Just emailed them again, who knows if they will respond! They definitely have a great scam going on here! Looks like I'm not the only one.

I order a t-shirt from Zazzle. I paid £15 for delivery! But it was express so that's ok I guess. So £30 in total as t-shirt was about £15

Got the order, and now have been sent an invoice from Zazzle for $21.82. Nothing on the invoice to say what it relates to, but a quick goggle says it is import fees!

SO BEWARE! The price you pay at the till is not the real price, you will be hit be a 2nd invoice for import fees, though this was never mentioned at anytime when browsing the site or placing the order.

I have raised a case with the customer service team but by looking at these reviews I don't expect a response soon. As I ordered to my work address, work are now chasing me for payment. SNEEKY.

Do not order from here as they have hidden fees. All together including the new invoice the t-shirt was NOT worth it.

I have had two orders now with Zazzle; one for wedding invitations, and one for mugs. Customization was easy, customer service was extremely patient with all my questions, and the products are truly truly top notch. Many compliments were received on the invitations and the mugs are gifts I haven't delivered yet. I'm sure they will be loved! When I searched their site for mugs there were thousands of options and each was customizable. I love scrolling through there pages. It's easy and I still can't believe the vast assortment of products. Lately I'm looking at customizable Easter gifts!

Loved the way my Photo turned out! Looks amazing on my wall and I can't wait to order more!

I never leave negative reviews but am extremely frustrated by lack of communication. I have used zazzle in the past to order staff uniforms and found them very good so ordered again over a month ago. I have now sent 3 emails to chase up where my order is and have had zero response. Extremely frustrating and disappointing.

Have now had a response (I believe due to this review) and my issue has been resolved with more t-shirts being made up and sent express.

I ordered my xmas cards from Zazzle, and paid for express service/shipping. The box that came only included half of my cards and they actually put in WET envelopes. There was no damage to the box, so the wetness didn't happen in transit. They put them in there. They shipped a replacement for the remainder of my order - still not here... it's Christmas eve. They suck. I will never order from them again.

I ordered a Christmas gift at the beginning of December and the estimated shipping was December 22nd. It was processing for 2 weeks and I gave them a call. By call i mean I called them and was on hold for an hour before I quit and hung up. I sent them countless emails to customer support, never heard back. I called again, another hold for an hour and finally somebody answered. They said that my item was no longer in production. Seriously? Why was there an option to still buy it? I asked them to order it in a different color and express ship it to me. Guess what... it is still processing. I have sent MORE emails and tried calling again. It is IMPOSSIBLE to get ahold of anyone. Now I have to think of another Christmas gift to get which is always fun 5 days before Christmas. WORST. CUSTOMER. SERVICE. EVER

Do not shop here. You have been warned.

I ordered 5 custom t-shirts on 12/1/15 that were to be processed and shipped in time for Christmas. As of today, my order status still says "processing" although my account was charged for the amount of my order on 12/2/15. I've been on hold trying to reach a customer service rep 3 times in the last 2 days for over 20 minutes each time. I've also sent 2 emails to the support email address with no response. I plan to pursue every available avenue to get a refund of my $117 and will not use this company again.

I wish I'd checked here before ordering from them. I agree with the criticism, colors are washed out and quality is not great on some items. On the plus side, the products were well-packed and package arrived.

I ordered 4 mugs - 2 custom. The customize feature is very rudimentary, and there was no way to see a demo of the finished product... but I really wanted these mugs so I took a chance. The travel mug with text turned out as expected, but the other is just missing the added text altogether.

Also in the order was wrapping paper, which is listed on the packing slip, but missing. Given the comments about customer service, I think I'll just let that go.

Received the completely wrong order that was billed to someone else in a different country, when trying to contact this company they have not responded with anything and I have sent 5 emails in the last 60 hours to tell them that they sent the wrong thing and need to send my correct order as I needed it in a hurry. Pathetic company, will never use them again. Customer service is a joke. Have asked for a full refund and to shove the order up their a@&! - doubt ill see my $65 dollars again though.