I ordered 5 custom t-shirts on 12/1/15 that were to be processed and shipped in time for Christmas. As of today, my order status still says "processing" although my account was charged for the amount of my order on 12/2/15. I've been on hold trying to reach a customer service rep 3 times in the last 2 days for over 20 minutes each time. I've also sent 2 emails to the support email address with no response. I plan to pursue every available avenue to get a refund of my $117 and will not use this company again.