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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Delivery and automated responses from Zazzle regarding my order was acceptable.
The cards and magnets were unfortunately substandard for the quality demonstrated on the site when building the cards.
I would strongly suggest that you seek samples first or it will be a costly lesson.
While the customer service and delivery times were excellent (because I paid an inordinate amount of money to expedite), I was very, very disappointed in the quality. The images were not crisp, the printing was a little blurred and the size was quite small (I should have double checked the post card size; however, I have ordered from over 5 companies in the past and assumed it would be a similar size - my fault probably). I had a deadline, so I sent the cards, but I was very embarrassed by what I sent.
I ordered this watch for my soon to be RN daughter because of the encouraging words. The watch was so sweet, I decided to order the one with the brunette nurse so she could have a variety. Her patients in peds will love this one!
Every communication I have had with their customer service team has been with complete disregard to my needs, actually ignoring and refusing to even acknowledge what I was asking them. Did not receive ANY contact to inform me that there was a delay of A WEEK to process my (incredibly simple) order, had to chase this up myself.
Completely annoyed at the lack of communication which has really wasted my time as the delay - which they did nothing to make me aware of - meant I needed to cancel my order and find something else.
Basic customer service knowledge: your customers do not simply want a refund, they want TO BE TAKEN SERIOUSLY AND LISTENED TO. Not ignored.
We play cards with friends. When they saw our Zazzle cards they were enchanted by the artwork and really like the size of the suits and numbers on the cards. We bought some for them as a gift.
Well it all began easy enough... or so I thought. I ordered 2 pillow case that were to have a "map" design on them. ($65.00 charged to my bank card, ok I agree) The next day I received an email saying that the image was "not correct" and I needed to cancel my order and re-order again because "they were not able to fix it". Oh! And if I need help please call... Well I needed help so I called. Talked to someone in the design dept. She corrected the image on the pillow case ($65.00 charged to my bank card for the "new" order, note the last $65.00 is still on hold on my account) It's cool though because since their design team did it for me it's good to go... right? Ummm... Nope. Another email. Your image has a white crooked border all around it. Ok, call again. ME: Hello design dept.? We have a problem. DESIGN DEPT: Oh we can fix that but we need to cancel your order and re-do it. That will be $65.00 charged to your bank card. ME: Well let me think... I would now be $195.00 into "holds" on my bank account for 2 freaking pillow cases (one set which YOU designed). Ya know what Zazzle... NO. I'm done with this.
Hi Kimberly. We appreciate your feedback. Our CS Team has reached out to you via e-mail. Please feel free to reply to their e-mail if you have any further questions or concerns. Thanks!
Everything was perfect and made very easy to follow a baby could do it with ease. And customer service was great they made what was a already hard task very easy for me to do. It took no time to do order and receive the finish product PERFECT!. Thank you Zazzle for helping to make my mother's birthday celebration a success. Every guest that received a invitation was very impressed with the work that Zazzle did. I will never shop in a store for invitations, mugs, hats, printed tee shirts, ect. Ever again. I'm a customer of Zazzles for life.
I had to contact customer service regarding my first order and they were wonderful! Second order was perfect as it was. I couldn't have been any happier.
Zazzle really lets you customize any product and make it your own. They have a great turn around time for delivery, high quality products, and an evenly priced market space. As a repeat buyer, I highly recommend!
I ordered a custom messenger bag through Zazzle. I found them originally through a Google search and was a bit hesitant to shop through them as I had never heard of them before, but I'm glad I did. I found a few other sites with similar bags, but none of the other companies had an option to customize anything, so I opted for Zazzle.
The customization process was very easy and quick, and the best part is the bag actually looked exactly as I expected it to! It took about a week and a half from when I ordered to when it arrived, which is pretty good for a custom item in my opinion. They provided shipping tracking, so I knew exactly when to expect it.
It was a great shopping experience and I would not hesitate to order something from them again in the future.
Zazzle makes sooo many items with my original artwork!
I love Zazzle!
I have notebooks, address labels, stamps, pillows, a mug, envelopes, cards and numerous other items. All custom made!
They have a great customer service, too!
So happy to find a site to customize my dog tag. Very cool.
This is a wonderful web site with a multitude of personalized and customizable product. I have ordered a variety of mailing product: return address labels, stickers, and cards. The quality is superb and satisfying.
I love using zazzle, and i do so very often. It's so easy to create and design with their software and the service, delivery and shipping is so fast and expedite. I'm very happy!
I ordered from their site, unusual customized presents nice items arrived on time and in good shape but were a bit expensive, I later looked at other sites and found better deals. Products arrived and were as described so its a good site
I bought two customized coffee mugs and three customized I phone covers and all were done clearly, photos copied sharp and text amazingly readable! I give Zazzle my highest endorsement and urge others to buy from this exceptional company who manufactures quickly, mails lightning fast and guarantees all items to customer satisfaction, all at a reasonable price. Who could ask for more?
I find it difficult to find places that sell things related to the breed of my dog(Greater Swiss Mountain Dog). Zazzle.com has all sorts of products, ie. Shirts, stickers. I ordered a shirt and it looks exactly as the picture on the website, sizing was right on as well. I will def be ordering from the site again
I couldn't be more satisfied with ZAZZLE! It was easy to make the Invitations PERFECT through Zazzle.com. There were so many different styles to choose from and options to make our invitations unique. I was able to just fill in the information for my wedding/reception using the template given with my invitation so no hassle on how to word anything. BOTH front and back was fully decorated and I was able to add additional information to the back for no extra cost! The invitations arrived on time and I was surprised with FREE invitation envelopes! 160 wedding invitations and 160 envelopes for a really great cost. Next I'll be ordering Thank You cards that match my original wedding invites! Thanks ZAZZLE, ya'll made Invitations easy and PERFECT for the day I marry the love of my life!
The image is perfect for cockatiel lovers. I got one for my grandson and my husband liked it so much he asked for one for himself so I got him one as well.
I have been using Zazzle.com for several years. It is great for that personalized gift that you can't find any where else. I was surprised that I did not receive any promotional offers or reminders this past holiday season, since that is when I am really shopping for that perfect gift. I hope that I can continue to receive those handy gift giving reminders this holiday season.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and we wholeheartedly apologize about your experience. We will have someone from our customer service team contact you via email shortly.