ZazzleReviews 3,683

Ordered 4 UNFRAMED posters for a housewarming gift from Zazzle that ranged between 8x10 & 10x13 on 03/09/2015. On their website it indicates in one section, that it takes 24 hours to "manufacture" the *unframed* poster. HOWEVER, if you order 50 or more (I only ordered 4!) it takes longer. OH! But then it says at the bottom, "it may take longer than 24 hours" REALLY?!? That makes no sense! Why would you indicate it only takes 24 hours but then retract what you said in the same section? Because I ordered standard shipping, it indicated another 5-12 business days to receive it. Almost 2 weeks went by, and only until I inquired about why it wasn't shipped yet, I THEN recieved a confirmation email that it was shipped. In my opinion, they SAT on my order. It is now almost a month later, and I didn't receive my order, so I requested a refund. Despite the prompt customer service I received, I am extremely disappointed that they operate a business that they CANNOT 100% GUARANTEE. This is false advertising! I ordered these as a gift for a housewarming, and had to go to this housewarming EMPTY HANDED. I better receive EVERY LAST CENT BACK *including* shipping! I really wanted these prints! I really liked them on the site! So, I'm disappointed that I looked for a gift on a site that claims "100% **GUARANTEED** when its NOT!

Despite paying the extra money for " 2 to 3 days delivery", products ordered did not make it before day 4. Had to mail products to my guests who had left my home. Zazzle would not even offer to compensate for this.

I'm convinced of two things... (1) that zazzle's customer service department doesn't exist, and (2) that all the positive reviews given about zazzle were people hired and paid to do so.

I got ripped off. I purchased two different business cards (both were terrible quality) and tried to contact zazzle via phone, two emails to their customer service department and a negative review on both of my orders and I have not heard back from them at all. STAY AWAY FROM THIS COMPANY!

My band was headed to a music festival and we needed new business cards ASAP. After designing our cards (took less than 5 minutes and was a super easy and user-friendly process!), we opted to pay the extra amount for 2-day shipping (about $21 extra) since we were on such a time crunch to get the cards. The cards arrived exactly on time, and I was able to bring them with me to the music festival and to network in the way that I intended and needed to. I was very impressed with Zazzle - it was so easy to design cards to look precisely the way I envisioned them. The cards were perhaps a bit pricey, but in my mind the price was well worth it for the very high quality!

This the worst online company I have ever encountered. I placed an order on Feb. 26 supplied my own logo all they had to do was print. It is now March 23 and it is saying my order is still in process. I have trying emailing, no response, called everyday on hold after an hour, I hung up.; Please don't be fool by these positive reponses because after what I have experienced, they could not true, these disgard your emails and well as phone call. They need to be out of business. DON'T WASTE TIME OR MONEY.

This company is one huge scam and rip off. I ordered a framed poster last month and it was a piece of garbage reproduction. Horrible beyond words. I returned it over three weeks ago and have yet to hear anything from these crooks or to have my money refunded. Stay far away from these people... seems like a site that deals in crap and it's hard to get any customer satisfaction once they have your money!

UPDATE: okay, it was three weeks since returning the item when I wrote this review. I got an email from them saying "oh, we're sorry... blah, blah, blah..." Told me it would be 14-21 days to get my refund. That will make it almost 6 weeks! WORST online experience ever. I do a LOT of shopping online, even for simple household items, and I will never go back here. Read how many customer service complaints there are. That should tell you something.

A friend recommended this site after a bit of excitement with what was offered. I hoped over to check it out and was rather pleased. The reasonable pricing for custom items was nice and the easy to to use design interface made it simple to find an item I wanted and make it. The shipping was fast and it took very little time to get my item! I've already recommended the service to my own friends.

I was really happy to find this website as it has so many cute ideas. I have ordered business cards to try it out. Three weeks after the order has been placed the status was still showing as "processing". That's when I got concerned and sent my first enquiry about my order status. The response was- we haven't received the payment. I have checked my bank account and confirmed that payment has been made on the day of the order. "Lovely" lady named Julie replied that I need to provide the proof. After a few more emails back and forth they still insisted that the payment hasn't been made! So, I had to call my bank and confirm with them. My further enquiries have been ignored by the Zazzle team. Then I see that the status of my order says "cancelled". I was furious! Made another enquiry- the response (by the same Julie) was- please send your bank details, we will issue a refund. WTF? I've never left a bad review but in this case I'm beyond myself and very disappointed! I never got my order, the money has been out of my account for 2 months, they haven't even apologised! I would never ever use or recommend this website to anyone, unless you want to waste your time and energy and get NOTHING in the end. Horrible, disgusting and very disappointing... And guess what- there is nowhere I could leave my feedback- not on their Facebook page https://www.facebook.com/zazzle nor on their website!

If your looking to buy a customized Phone Case, I highly recomend Zazzle. Great quality Phone Cases, and great custom quality.

Excellent reproduction of art work on the t-shirt. Not sure how well the inks will hold up over time. Very easy customization process and fast delivery (standard). Prices were very reasonable.

I just ordered a sheet of stickers from Zazzle.com, and it was the worst experience of my life!

My original complaint to them was that although these stickers were available in 2 forms, after I made my selection, their pages never again indicated which form I was buying. Even the purchase receipt does not specify which form I ordered! So how can I know they'll send me the correct item?

I wrote them a constructive email explaining the problem. My Mistake! During the process, which was done via their website, their site trashed my entire email, including all contact info, etc., TWICE! They also, just as an example, ask that we select, from a list which must be a mile long, the product ordered, which in my case turned out not even to be listed! Furthermore, it is very difficult even to copy my order number off their receipt page. Every time I try, it sends me to another page! When, after multiple tries, it finally copies the number, it includes a LOT of machine code. I finally had to copy the number out manually, just to give it here! Their shipping fees are also outrageous... $6.95 (more than the cost of the stickers) to send a few stickers which would easily fit in an ordinary envelope. Those are just a few of the MANY problems.

The list of malfunctions and other aggravations is so long I can't even begin to describe them all. It was ONE AGGRAVATION AFTER ANOTHER! Their website must be the absolute WORST IN THE WORLD.

WOW!~ This company is absolutely horrible. IF you're considering buying from them, please... please. Take the time and find a more reputable company. Even if you are in LOVE with the pattern or the appearance of your product-- please, think again. I'm only trying to save you from the disappointment that will arrive (Or not arrive) at your doorstep in the weeks to come. The products here are horrible quality, worse is the customer service and the return policy. Again, even if you're sure you'll love the product you THINK YOU See on their website, I strongly urge you to reconsider and use a more reputable company.

Had technical difficulties during checkout and changes weren't applied... called customer service and they not only fixed the errors on the invite but expedited the shipment so it arrived the same day as the original. Great customer service from Fiona

I ordered wedding invitations and RSVP cards from ZAZZLE and they came back to me cut crooked and flawed with markings that weren't apparent on proof. I have contacted them for the Return Authorization Number so that I can send the items back for a refund and have not yet heard back. I can not get a hold of a customer service representative by phone. This is frustrating and disappointing because I have had good experiences with Zazzle in the past. I had to purchase my wedding invites and RSVP cards from another company locally and have a rush put on them, which was costly. DO NOT USE ZAZZLE.