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I recently ordered a small keychain, totally $30 including shipment. When zazzle needed extra info to complete the purchase, they immediately emailed to contact me the next day.
Shipment was supposed to arrive in 8-12 days. It has been 21 days since. Emailed zazzle regarding the shipment and whether there was avenue for a refund if it does not arrive. Surprise surprise... there was no reply from zazzle.
Am blocking the payment of my credit card and I hope ppl out there can read this and refrain from doing business with zazzle, its not worth the hassle.
It says a lot about a company which replies the next day so as to confirm the purchase to get your money, but ignores the enquiry email when it they fail to deliver.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Weiyan N.'s review of Zazzle earned 4 Very Helpful votes
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Hello WeiYan,
I’m so sorry to hear about you not receiving your order. That’s definitely not the kind of customer experience we strive for and I would love the opportunity to make this right. I’ll be reaching out to you directly via email.
I look forward to assisting you further!
Thank you,
Terri