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We had a destination wedding in August and used zazzle to order customized totes for our wedding favors. The website looked really slick, and there was a promotion 10% off so it seemed like a good deal. We picked standard shipping because we ordered several weeks in advance and the estimated delivery was withing time frames.
Once zazzle missed the estimated delivery deadline we got worried. After contacting them, it turned out the bags were not even in production. They promised to expedite production and the agent on the call promised to expedite the shipment.
A few days passed and still there was no update from the company. On another call, another rep informed us that actually the previous agent had not put in expedited shipment, and although the bags were ready, they would be shipped standard. Thus, we went on our trip without them. After explaining how this ruined our wedding plans, the company refunded us and said we can keep the totes.
After coming back from vacation, and having totally forgotten about these zazzle totes, we had a package from them.The colors and the fonts were really washed out. The date of the wedding had light blue color and it was almost invisible.
This was our experience. Hope you have a better one!
Alex A.'s review of Zazzle earned 3 Very Helpful votes
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Hello Alex,
I am so sorry to hear for the overall frustration and inconvenience you faced with your order. That is definitely not the customer service we want to be known for, and I am truly sorry.
I see that you were already assisted with this inquiry, but I will be reaching out to you personally to see if there is anything else I can possibly do to help rectify this order experience.
I look forward to hearing from you,
Terri