Zazzle

I ordered numerous items on November 30, all for Christmas presents with a delivery of December 9-13. I have received some of the items and they are cute. However I ordered 4 custom mugs that I need before Christmas. It is now the 19th and they still show MAKING. I have emailed Zazzle twice with no reply. After waiting 1 hour and 4 minutes I spoke to someone at customer service last week who said he would expedite my delivery. Still no update. They have not even been shipped. Two of these are for my bosses at work and I am going to be so embarrassed that I have nothing for them for Christmas.

Fabulous site full of whimsical/ topical gifts, novelties, and lamps to light your way to practically the kitchen sink. Make a new bed for Fido, grab yourself some new flannels and don't leave kitty out in the cold without a nice cozy pillow. You can find whatever you Need or Whatever you Want on Zazzle.com, but don't be surprised if you you find yourself looking at pages and pages of things that you wouldn't have thought were either.

I ordered this personalised birthday card on 7 Oct & received an email on 9 Oct to say it was awaiting courier collection. However, the tracking record shows it wasn't shipped until 13 Oct! It eventually arrived on 19 Oct - 8 business days after it was ready for dispatch. I had paid extra for standard shipping which zazzle claim takes 5-7 business days - this had taken 8 business days. But that's not the end of it - when the card finally arrived, the quality was very poor, with ink smudges on the personalised message inside. As the card was late arriving it's left me no time to get a replacement. Very dissatisfied - I won't be using zazzle again.

I placed an order my husband needed (he gives Zazzle coasters as gifts to team members) but we moved and I changed our billing address but neglected to change the shipping address. My mistake! We went to our old address and no package on the porch, no one answers the door, and they have an unlisted phone number. I called to see if Zazzle could track the package... but to my delight, amazement, and awe the representative placed me on hold and came back and said we did all we could to get our package and Zazzle is sending a replacement at no charge. I am a customer for life and will tell everyone about this company. Thank you!

Ordered a card in January 8. January 10 received an email saying the item is shipped. No tracking provided, but just a date expectancy of 5-12 business days. 13 business days passed and I contacted customer care. Customer care said I have to wait 17 days to be sure I don't receive it before they do anything. Keep in mind I ordered well in advance to ensure this would arrive on time. I asked them to ship another one. They refused. I asked for a refund. They offered refund for the item but not the shipment. On top of that they said, if I should receive the item after I get my refund that I should "donate" it or "shred" it. What kind of a joke is this company?
I should've read all the reviews prior to even thinking this company was legitimate.
Customer service extremely poor.

There were so many options and styles to choose from. The quality is very good and the design templates are high quality

Ordered a pair of personalize car mats for my daughters Christmas Gift on 12/14. I was guaranteed my order before Christmas, even paid for 2 day shipping for extra security to ensure it would be received. No Car Mats, and no email to advise me that my order would be delayed. Called customer service, on hold for 1hr and still no assurance. I have read great reviews, but this experience has made me very bitter towards services provided. Never Again!

I had the pleasure of working with Kathy at Zazzle to place my order. She was professional, thoughtful and very patient. Kathy held my hand through the entire ordering process. She was laser-focused in regards to her attention to detail; having me double/triple check the entire order to verify if was all correct. If I began my own company she would be my first employee. She is an asset to the Zazzle organization. Outstanding experience!

I attempted two times to order 6 different holiday ornaments for my family. The first time there was a problem with one ornament that I did not want customized and because I chose not to customize it they cancelled my entire order. So I reordered the ornaments, but took out the problem ornament and put in a different one. The one customized ornament I did select I was careful to fill in all the information as directed. It's for a graduation so it includes the graduates name, school name and date of graduation. Apparently I can not include the school name because it is a trademark / licensing infringement and they CANCELLED my entire order again. I'm done. No patience for a company that can not address a problem with a single item and choose instead to loose $90 of revenue.

I recently ordered a small keychain, totally $30 including shipment. When zazzle needed extra info to complete the purchase, they immediately emailed to contact me the next day.

Shipment was supposed to arrive in 8-12 days. It has been 21 days since. Emailed zazzle regarding the shipment and whether there was avenue for a refund if it does not arrive. Surprise surprise... there was no reply from zazzle.

Am blocking the payment of my credit card and I hope ppl out there can read this and refrain from doing business with zazzle, its not worth the hassle.

It says a lot about a company which replies the next day so as to confirm the purchase to get your money, but ignores the enquiry email when it they fail to deliver.

I admit I was very skeptical that I would receive such beautifully designed invitation cards with envelopes for such an excellent deal. To my surprise, the invitation cards met beyond expectations--beautiful, nice card stock and just as described. We recieved many compliments.

The only thing I had some difficulty with was uploading the information to order the cards--it seemed simple, but saving the personalized text took a few tries. This was a minor inconvenience given the excellent results. I would re-order again.

I purchased a mug as a Christmas gift… The quality of the text on the mug is horrible it is illegible. I am so incredibly disappointed I cannot believe that a company would take money from its customers and deliver such a poor quality product.

I have a history with Zazzle and I order from this site when I have a party or if I need customized stickers. They also ship right away.

I can't track my order because I can't sign in, despite having saved my password with LastPass. The "Forgot Password?" link doesn't work. Customer service ("Niall") responded to my detailed-email simply with a link (that came broken because it was pasted incorrectly) saying I can track my order simply using the order #, and the link led... directly to a sign-in page. Sigh. You can't even get an email for help for this company without signing in -- I had to Google others' complaints to get the support email in the first place. This is a very difficult company to deal with (as opposed to, say, Cafe Press or Etsy) and I won't be using Zazzle again. Hopefully my goods come, because I can't track them.

Ordered a 1st Mother's Day card for my daughter, arrived promptly, exactly as ordered, packaged extremely well, couldn't be happier! I'm sure this will be a card that is treasured for many years to come! Highly recommend Zazzle for greeting cards, personalized makes them so special!