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I can't track my order because I can't sign in, despite having saved my password with LastPass. The "Forgot Password?" link doesn't work. Customer service ("Niall") responded to my detailed-email simply with a link (that came broken because it was pasted incorrectly) saying I can track my order simply using the order #, and the link led... directly to a sign-in page. Sigh. You can't even get an email for help for this company without signing in -- I had to Google others' complaints to get the support email in the first place. This is a very difficult company to deal with (as opposed to, say, Cafe Press or Etsy) and I won't be using Zazzle again. Hopefully my goods come, because I can't track them.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
David R.'s review of Zazzle earned a Very Helpful vote
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Hello David,
We are so sorry to hear this!
This is definitely not the type of customer service we want to be known for and truly apologize.
I will be looking into this personally and will be sending you an email with the information you need.
Thank you so much for your patience,
Terri