Ordered a card in January 8. January 10 received an email saying the item is shipped. No tracking provided, but just a date expectancy of 5-12 business days. 13 business days passed and I contacted customer care. Customer care said I have to wait 17 days to be sure I don't receive it before they do anything. Keep in mind I ordered well in advance to ensure this would arrive on time. I asked them to ship another one. They refused. I asked for a refund. They offered refund for the item but not the shipment. On top of that they said, if I should receive the item after I get my refund that I should "donate" it or "shred" it. What kind of a joke is this company?
I should've read all the reviews prior to even thinking this company was legitimate.
Customer service extremely poor.
Hi N A,
I'm very sorry to hear you have not yet received your card and for your overall experience. That is definitely not the type of customer service we strive for, and want to make sure you get what you ordered.
Could you please private message us your order information so that we may assist you further?
Thank you,
Christine