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Val U.

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1 Review by Val

Zazzle

  • Zazzle

“Late delivery, poor quality”
10/20/17

I ordered this personalised birthday card on 7 Oct & received an email on 9 Oct to say it was awaiting courier collection. However, the tracking record shows it wasn't shipped until 13 Oct! It eventually arrived on 19 Oct - 8 business days after it was ready for dispatch. I had paid extra for standard shipping which zazzle claim takes 5-7 business days - this had taken 8 business days. But that's not the end of it - when the card finally arrived, the quality was very poor, with ink smudges on the personalised message inside. As the card was late arriving it's left me no time to get a replacement. Very dissatisfied - I won't be using zazzle again.

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Zazzle S. – Zazzle Rep

Hello Val,

I’m so sorry to hear about your recent Zazzle order. That is definitely not the kind of customer experience we strive for, and I would love the opportunity to make this right. I’ll be reaching out to you directly via email.

I look forward to assisting you further!

Thank you,
Tram

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