Zavvi

Take your money and never deliver! Always give the same response that they're chasing your delivery - they don't! Disgusting behaviour and company should be avoided at all cost! If I could give them zero stars I would!

Ordered several sale items. After three months, about 1/4 of my order has arrived! Making matters worse is that they are trying to charge me for stuff before they even have it in stock, which has really created chaos with my debit card! It takes 2-3 weeks for customer service to get back with you! While they do have some very interesting and cool movies at good prices, I'm not sure all of this hassle is worth it!

After 6weeks of waiting for an order the actual product was faulty and of poor quality when it arrived, I've requested a refund to which they said they sending a replacement which I do not want. In order to gain a refund I've to return the faulty product and the replacement which will cost over £6 in delivery fees possibly not alot to some people but when you have paid over £40 for something of poor quantity it all adds up. For me to get my refund both products have to be returned.
Customer service is poor many different people handling your complaint you never get the same answers.

Avoid at all costs. Costumer service is the worst I've ever seen. They say they'll investigate further and a week later nobody has ever heard of the issue. After over 10 messages there still no offer to refund an order that simply wasn't delivered. They are trying to play the waiting game and hope costumer don't have the energy to continue so they can keep your money.

Never received my item, Zavvi said "I had signed for it." Load of rubbish. Was home 24/7, as were my elderly neighbors who keep an eye on the neighborhood. Zavvi hen refused to either send my item, give me a refund, or ret to ANY email when I said it 100% had not been delivered, neither I nor my neighbors had taken receipt, and was not left anywhere on my property. I was home, I should know. Total rip off and scam.

I wish there was a zero star option! I ordered two Lego advent calendars for my kids in November 2020 that never came. They told me they couldn't track them because the order went out of a warehouse in Guernsey that "they can't track shipments out of" but they show it shipped out, so there was nothing they could do. I am so mad I want to cry. $64 is a lot for some people now and I am one of those people. Please order from somewhere legitimate! This site is not.

NEVER BUY ANYTHING FROM THEM! They said they had stock in Australia but a month later my order was still processing. When i asked about it i got an auto-generated reply. 3 weeks later i cancelled order and i still have not received a refund! Not even paypal can help me. Complete scam site. Save your money and go elsewhere. Don't buy from this criminal web site!

I ordered Lego that was out of stock and selling at a premium by collectors. Zavvi was selling it for $50 less than Legos price. I did my research and saw the terrible reviews, but most people just complained it was slow so I knew what to expect an paid extra for tracked shipping. Item arrived 3 weeks after estimated delivery, but it arrived. It was genuine Lego that should have sold for a premium and I got it at a discount.

Zavvi are a business which take your cash, pretend to ship (even making bogus Royal Mail tracking numbers) and then say the item is not in stock. If you push them eventually they'll offer a partial refund which you will chase for weeks.
They are actually the goddamn Grinch. My 5 year old now has no presents from Santa. Cheers Zavvi for destroying a little boys Christmas

Customer service is horrible. Everytime they are messing things up, it's customers job to take care and make it right. Got faulty product (again), got information that it would be replaced but never got the replacement disc. Now they are asking me to ship the box back to get a refund…after waiting for months…

Don't use Zavvi. They are terrible. My order was days late - sent via Evri - but more importantly was absolutely trashed. Looked like someone had sat on it. Back and forth with the messaging system takes ages. Of course they don't let you phone them. And then they charged me £3 to return it! I hope I get a refund for the £150 Lego set but watch this space.
I will never use them again. They sell stuff that their customers are passionate about, but Zavvi couldn't care less. The products are just commodities to them, and customers are treated as fools. Avoid. Please!

Order your advent calendar from zavv...why! Because they are a complete joke thats why. I ordered mine on the 29th of october, it arrived on friday 10 February 2023. Yes thats right February! For 2022 in 2023. They also took two payments for the same item.
And charged £4.90 postage and packing on a so called free delivery. So come on everyone, get your advent calendar from zavvi, guaranteed not to turn up for its intended purpose, which sums this company up. So later THIS YEAR i will be buying from very. Same advent calendar lower price.

An unreliable merchant, totally disappointed service experience
My purchased order was placed and I paid total £261 on 26 January 2023 but it was cancelled by Zavvi without given any reason and explanation on 28 January 2023 but Zavvi didn't refund any quid to me up to 3 February 2023. I have kept messaging to customer service colleagues each day but they don't care their customer they just said what their refund procedure was. 3-5 working days for customer support team to confirm the cancellation and taking further 5-7 working days for refund to be seen on account. It means to take total 8-12 working days for refund successfully. Their colleague NYLAH has confirmed me that. They are hesitant to help customers and they just don't care of it. Received and keeping improper money is not their problem they just play their customers to explain their internal procedures. Every time when I contact them, they just repeated another new count 3-5 and 5-7 working days. When I really get angry to ask for their CEO contact, They would not care of it even I give a warning to publicly writing reviews on Trustpilot Twitter Facebook but he doesn't care it. I have never seen such shamefulness dealing o believe it is a most shameful dealing.
Hope when your company CEO see it and process the refund to me immediately. By the way please re-training your staff how to solve problem with customers and give respect and keep his promise to customers. He broke his promise with me also. You can ask your colleague for details.

Awful customer service, no phone number to contact them on (in the 21st century) and fails on promises. Paid for delivery within 2 days, got it delivered a week after this. Too late for the concert I was going to. Asked for cancellation, denied and still charged me. Not bothering getting a refund from returning as couldn't possibly interact with this embarrassing company again. Awful, awful and awful. Please SHOP ANYWHERE ELSE.

Unfortunately it is a fraud. The mintage of Thor Exclusive Ingot is 9995 and not 2000 and it ruins the collection as it is gilded compared to the other bars in the series but with an equal circulation. I had purchased thinking it was with 2000 pieces as per photo and description. I bought it on italian version of this website, but it's the same TheHutGroup,

In Nov 2021 I pre ordered 3 funko pops.
I requested a update in Jan 2022 and was told they will be in stock soon.
May 2022 and no word, so I used online chat and it was confirmed they over sold pre orders. They had no idea when stock would or if sent.
I asked for those to be cancelled and refunded.
It's now Aug 2022 and I'm still fighting for my refund, they keep saying its being taken care of but nothing received so I've made a complaint to trading standards offices in Bristol.
I'm still going back and forth, I've been asked for my evidence multiple times. I just get excuses each time from another CS handler.

I'm really surprised by the reviews, I guess only dissatisfied and angry customers come here to vent. Anyways, I have been ordering from both zavvi.com and zavvi.es for several years now (you can see in the picture that I have five pages of purchases) and never had a problem with them. Once, they lost a parcel and I got quickly refunded, but I had made plenty of other purchases from them and never ever had an issue.

Ordered 3 items last week and they should be here by now but haven't shipped yet. They took their money fast enough though.

Emailed to cancel the order and still no response after 3 days.

They seem to have plenty of time to tweet and market, but not provide their basic services for customers.

I'm going to give them another day before I file a fraud alert with my cc

Koop als EU-lid nooit bij Zavvi! Zij claimen op hun website dat er geen extra kosten zijn als EU-bewoner maar niets is minder waar. Een aankoop van 23,45€ krijgt een additionele 22€ voor tax en import. Na contact met de verkoper verwijzen ze fijntjes naar de algemene voorwaarden die anders zijn dan deze op hun FAQ ivm Brexit en verzending.
Annulering of terugbetaling worden door hen geweigerd...
Laat u niet zoals mij vangen door zo'n frauduleus gedrag

I ordered 7 things.

One arrived in an okay timeframe. Five more shipped later, but never arrived. The seventh thing wasn't in stock and never shipped, but they sent multiple emails saying they'd ship it eventually.

Zavvi responded quickly to customer service inquiries, so I'll give them that. They re-shipped the 5 missing items, except they were shipped without any padding in the box whatsoever. Being that they had some weight to them, 2 were destroyed. One was the wrong item entirely. So, out of 7 things ordered, only 4 arrived correctly and intact.

I am awaiting a refund on the three missing items. It's been a frustrating and disappointing experience I would not want to attempt again. I suggest that everyone else stay away also; even if your items do ship, they take no care in packaging them, so they'll be wrecked by the time they get to you.

Pre-Order items months in advance just to be told they've cancelled my order months after the release of said item do yourself a favor and buy things elsewhere.

Horrendous customer service. My order failed to arrive. I tried to cancel it as soon as I ordered because I read reviews stating they were unreliable. They told me that I had to wait to receive the product, then return it. I've been waiting for 2 weeks now. Customer service keep saying "we can only refund you once you receive the product and send it back to us". I am now contacting my credit card provider to try and get the money back

I ordered an in-stock product in November 2023 as a Christmas present, with plenty of time for it to be delivered regardless of the UK postal strikes. It has now been three weeks since I placed my order and it has yet to be dispatched. Their customer service team really couldn't care less. They all provide the same scripted response without being of any help. I may as well speak to a brick wall.