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Called couriers please on 5 May 2021 requesting redelivery. Person I spoke to said that was fine, it will happen. Called back today 11 May to follow up; package has been sent to sender. No record of the call. GRACE told me that they needed instruction on 6 May. When I showed them the contact and email request that was sent 5 May 2021, she LIED and changed the date. GRACE also does not keep a record of any conversation. This is Telstra levels of service ie worst possible service.
Tip for consumers:
Avoid if at all possible. The people in the call centre just make up names. They won't give you any other details.
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