Melissa J.

Worst transaction ever. Called to cancel my order a few days after purchase and was told no because it was in the warehouse and to wait for the package. Jul 2 was purchase date. Didn't ship out for several days. Then I got a FedEx shipping date of July 13. Since I live in an apartment, I had to wait at home for the package. Package never came. Had to deal with FedEx then called Lego. Spoke to Nathan who told me he was going to try to get me a refund by talking to billing. He also said he'd be calling FedEx to have the package returned to Lego and to email him if the package didn't show up on the 14th. None of this happened and got an email from Nathan saying to let them know if it hadn't shown up by the 16th. I was so let down and stressed by this point. So I waited on the 14th for the package. Once again it didn't show up. Had stress induced blackouts at this point. I was out a lot of money and couldn't get Nathan at Lego to email me back. FedEx called apologizing saying it would be delivered today the 15th. So much for Lego calling and having it shipped back to them on the 13th when I called. Got up early on the 15th and looked at the tracking. Now it's finally going back to Lego. So I called Lego again. Spent 25 minutes on the phone. My money will be returned in 3-5 business days and I got 10.00 in VIP points for the stress of it all. 10.00. That doesn't seem like a fair price for my time and stress. Let me tell you what Lego means to me. My house is filled with Lego sets. I have almost every Harry Potter set put out as well as other sets. I post regularly ( almost daily) on Legos and how wonderful they are. I post my builds on FB. I tell my friends to buy Legos. Everyone in my family is a Legoaholic including my 73 year old mother. To say how let down I am by Lego is an understatement. They have virtually no return window. They use FedEx which I have a problem with every order shipped to me. And now 3-5 business days to get my money back which I need because I ran into an emergency. I will NEVER use Lego.com again. The Legos are now being turned around and shipped back to Lego. I couldn't do this myself in the beginning with FedEx because Lego places restrictions. You have no control over your shipment from Lego. I am devastated over this whole transaction. I will continue to buy Legos, but will do so from other places or go to the store which is 45 minutes from me. Before you order from Lego online, I suggest you take these things I brought up in mind. Worst transaction ever.

LEGO has been pushing back the date of the Harry Potter Legos. During this time of the virus and the pandemic, I had been looking forward to these new sets. I was devastated when I found out they wouldn't be coming out on Aug 1. So I started looking around. The usual apps like eBay and Mercari has astronomical prices. Then I came across this site. "Dispatched mostly within 24 hours" " 3-4 day shipping" The LEGO i wanted the most was on sale with free 9.99 shipping. It's the Astronomy Tower. Then I thought I'd order another one. I talked to live chat who told me that since these come from the UK to give them a full 30 days. I was very very unhappy. So I wrote them getting standard responses. Then a miracle happened. I got it today 8/6 after purchasing on 8/2. Blown away after reading the reviews on here. The box has some minor problems but I'm ok with that. I'm just so happy to have it!