Zavvi

Zavvi are a business which take your cash, pretend to ship (even making bogus Royal Mail tracking numbers) and then say the item is not in stock. If you push them eventually they'll offer a partial refund which you will chase for weeks.
They are actually the goddamn Grinch. My 5 year old now has no presents from Santa. Cheers Zavvi for destroying a little boys Christmas

Made orders three weeks ago. Made four means of contact to find out about the order. Three weeks later, the order has finally shipped. They contact me stating they don't have a product anymore even though it was stated as shipped. The company lacks communication and can not give you best information on products you order..

I ordered a drawstring bag at no point did it suggest the item is either low in stock, out of stock or waiting for more stock before purchasing. It was for a present and I was diligently waiting for an email to confirm dispatch. They have charged me for the item quickly so I assumed nothing was wrong. I got worried though and checked to find the item was cancelled without any explanation via email or anything. Very Poor customer communication. I have now got to quickly find a plan b elsewhere and request a refund from Zavvi which I heard is truly very hard. If I don't get my refund, watchdog is where I'll go.

I ordered a Xmas jumper which stated it would be delivered in 3-4 days. After 4 days I had an email to say it was delayed so I emailed to say I needed to cancel & would like a full refund. After several emails & only receiving generic email replies I am still awaiting a refund. I've tried to find a phone number to contact them but that seems another impossibility!
I will NEVER recommend this company or order from them again.
Horrendous!

I ordered an in-stock product in November 2023 as a Christmas present, with plenty of time for it to be delivered regardless of the UK postal strikes. It has now been three weeks since I placed my order and it has yet to be dispatched. Their customer service team really couldn't care less. They all provide the same scripted response without being of any help. I may as well speak to a brick wall.

I was excited when I first purchased from this company cause I got 2 4k movie sets for almost $70 less than anywhere else. Was definitely too good to be true. I ordered these over a month ago and they were supposed to get delivered the latest dec. 16, it is now dec. 23 and still no package, no tracking, and even after contacting multiple times no help. Don't order from these guys, they are not reliable and don't even have a phone number to contact, they do have a live chat but I have never once seen it active.

I ordered some shoes over 2 months ago only to be given the run around the whole time NOW TO FIND OUT THEY LET ME ORDER A ITEM THATS OUT OF STOCK! Now I had to get a refund, hopefully they actually refund me! THEY RUINED MY DAUGHTERS CHRISTMAS!

I ordered an item which stated free next day delivery. When the order was processed it gave an estimated dispatch date in 3 days time. Since I found the product elsewhere I submitted a cancellation request about 10 minutes after placing the order. About 4 hours later I received an email stating the order could not be cancelled as it has been processed. The estimated delivery is still in 3 days time.

So why if the order hasn't been dispatched am I unable to cancel? No telephone contact, live chat is permanently off and emails aren't responded to.

I'll post a fair review if and when this gets resolved but from reading other posts on here, I don't hold much hope.

Rip off!
Zavii order number ******* Been jerked around for weeks now, missing items will not be delivered, customer service is not doing anything to fulfill the order. Never ever will i place another order. Stay away from this seller.

The worst online store I have ever used said my product was in stock at the time of ordering after waiting a month they canceled my order and then another 4 months on they have taken the money out of my account with no pre warning and shipped the product after they said it was cancelled and now they're making me pay for postage to ship it back even though I no longer wanted this product because I managed to get it from a decent company with 5 days! It's been a nightmare of two weeks trying to get a straight answer out of anyone and still no further forward!

1. Show item at Black Friday price.
2. Take order at Black Friday price.
3. Fail to adequately stock item.
4. Arbitrarily cancel order citing BS about payment issues, despite payment clearly being ready for collection in PayPal queue.
5. Ensure cancellation occurs after all the Black Friday offers have been closed for several days, preventing repurchase.
6. Refuse to answer queries for several days.

Will not use these clowns again.

Do not do business with Zavvi. They have the worst customer service, often orders arrive wrong or damaged and they don't want to know. They recently did an offer where if you subscribed to their "zbox" monthly service you could receive two past mystery boxes for free. What I received were two identical boxes with all the same items in them and some were damaged. Customer services refused to respond at all. I've had other problems in the past with this dodgy little company and I would strongly recommend everyone avoids them.

They do not make it clear that their dvds do not play in the U.S. due to region coding. They only list the region in product details but this does not do any good if you don't even know what region coding is! They only sell region 2 dvds which is buried on some information page I read after learning my brother's christmas present wouldn't play for him. I also can't return it since it's out of the packaging. Not having a disclaimer shows that they don't care if they sell unusable dvds to people, they just want to take people's money. Very deceitful.

Zavvi will not give you the discount on the item you preorder even if it has not been delivered to their warehouse yet. Other dealers with similar items do this as not only a courtesy but to be competitive. The customer support would not cancel my item either even tho they had not received the item yet in their warehouses. I use to love buying from them but the lack of customer satisfaction and the price scalping that they tack on is ridiculous compared to their competitors. They have lost my loyalty and support.

I placed an order on Nov 12 with Zavvi. I received a confirmation email letting me know they would notify me when my order was "dispatched". After hearing nothing I contacted them and they said my order was shipped and should be received between Nov 24-26. I finally got a tracking # that shows my order has been sitting in NJ for the last 4 days. It's now the 30th and customer service is useless.