I placed an order on Nov 12 with Zavvi. I received a confirmation email letting me know they would notify me when my order was "dispatched". After hearing nothing I contacted them and they said my order was shipped and should be received between Nov 24-26. I finally got a tracking # that shows my order has been sitting in NJ for the last 4 days. It's now the 30th and customer service is useless.
An unreliable merchant, totally disappointed service experience
My purchased order was placed and I paid total £261 on 26 January 2023 but it was cancelled by Zavvi without given any reason and explanation on 28 January 2023 but Zavvi didn't refund any quid to me up to 3 February 2023. I have kept messaging to customer service colleagues each day but they don't care their customer they just said what their refund procedure was. 3-5 working days for customer support team to confirm the cancellation and taking further 5-7 working days for refund to be seen on account. It means to take total 8-12 working days for refund successfully. Their colleague NYLAH has confirmed me that. They are hesitant to help customers and they just don't care of it. Received and keeping improper money is not their problem they just play their customers to explain their internal procedures. Every time when I contact them, they just repeated another new count 3-5 and 5-7 working days. When I really get angry to ask for their CEO contact, They would not care of it even I give a warning to publicly writing reviews on Trustpilot Twitter Facebook but he doesn't care it. I have never seen such shamefulness dealing o believe it is a most shameful dealing.
Hope when your company CEO see it and process the refund to me immediately. By the way please re-training your staff how to solve problem with customers and give respect and keep his promise to customers. He broke his promise with me also. You can ask your colleague for details.
Ordered item said it was sent out the same day - courier (Hermes - groan) states it returned item to sender. Contacted Zavvi no response. Contacted again still waiting. Website says a cancellation was initiated - it wasn't.
Not a great showing - avoid - not worth the risk - you can get much better service elsewhere.
I'm so glad I purchased through PayPal. The item I ordered was marked as in stock, confirmed a week later as shipped, then a few days later as an error occurred in shipping. After that, I received an order cancellation, after my PayPal account was charged. I contacted Zavvi to no response when I did not see a credit back. I then contacted them through PayPal to no response. I finally opened a PayPal case and have my money again after over a month of this debacle.
I will never purchase from them again. They may not be dishonest, but they at the very least have poor business practices and communication to customers.
I bought an expensive item which was damaged in the post. To organise a return you have to email them. It takes at least 48 hours to get a response. And then the message you get will lead to having to send another message, so another 48 hours. This will happen at least 3 times. Awful in this day and age. I won't ever buy anything from them again.
Appalling company, I ordered an item in November for my daughters Christmas present, they stated it was in stock. I contacted them as I'd heard nothing from them, only to be told it was out of stock. A week later their site told it was awaiting picking, another blatant lie, so I contacted them again, guess what, it's out of stock. A bunch of chances who are not to be trusted.
Awful customer service, no phone number to contact them on (in the 21st century) and fails on promises. Paid for delivery within 2 days, got it delivered a week after this. Too late for the concert I was going to. Asked for cancellation, denied and still charged me. Not bothering getting a refund from returning as couldn't possibly interact with this embarrassing company again. Awful, awful and awful. Please SHOP ANYWHERE ELSE.
I pre-ordered a 4LP vinyl set. There were two delays that they contacted me about - which is fine. It's happens these days with vinyl. But then at the 6 month mark, I realized I hadn't heard from them in awhile. Initiated an online chat and was told that I "had not contacted them to direct them to cancel or to dispatch" the item, and the rep immediately asked if I wanted to cancel. None of their emails said that it was my responsibility to "cancel or dispatch" - only that the item was delayed and they'd let me know when it shipped. It felt very much like the company just wanted me to cancel my order and go away.
Ordered 3 weeks ago and nothing had been dispatched. Tried to contact them and always get the same response "there has been a delay". Nice work Zavvi I am aware of this.
No offer to sort the problem, no refund, and no product... seems to be the definition of a scam to me?
Don't buy from this site. I ordered in October and the items are not even going to make it by Christmas. They are also impossible to get ahold of and there is no way for me to cancel the order to get new Christmas gifts since the item says "shipped" for a month now.
This is by far the worst company that I have ever had the misfortune to deal with. I've been on this planet 56 years and have never had dealings with any company that comes even close to these. I am amazed that companies like Zavvi stay in business, they don't deserve to. Seriously, avoid these like the plague as they're the opposite to any company you want to deal with. They must be staffed by morons, I can't believe their unprofessionalism.
Paid for two blue rays. Still waiting for one to arrive after three months. E. Mailed them the said waiting for new stock. I told them to cancel the order and they said i could not as it was part of two for ten pound offer, Do not get ripped off like i was.
Zavvi sent me a DVD series knowing and admitting would not work in my zone.
I asked questions prior to my DVD purchase (including where I was from). At no time did Zavvi inform me that the DVD's would NOT work in my area. They happily took my money and would not allow me to return the product because it was open.
I filed a dispute with my bank.
Buyer be aware!
I ordered a set of Black Books DVDs to be shipped to the US. The price was right, but I should have looked at Zavvi's reviews first! Zavvi sent an e-mail asking me to wait three weeks before letting them know that the product had not arrived. When I contacted them after five weeks, they told me that they couldn't do anything for me after four weeks; no offer of reimbursement or any such thing.
How bad can a company get ordered Game of thrones special build set and t-shirt 3 months not arrived and all I get as an answer is waiting for stock. Ordered again a Star wars t-shirt for Christmas for my son and Mystery box guess what box shipped so they can grab some cash but no t-shirt and again just waiting stock as an excuse they are a con been bitten twice never again
Two orders were placed two months ago, not a single one of them has turned up.
I've tried contacting their "customerservice" 3-4 times this last month, hoping for an answer, each and every time, no matter what I ask for, I get the same answer: they are investigating the cases and aim to give me a reply within 48 hours. Then I hear nothing from them, until I ask the same questions again... and receive the same answers... again...
I mean, the items ordered were less than £40 together, why not offer a refund or replacement items after two friggin months?
Two thumbs down to you zavvi.com, you've obviously lost it.
I ordered a dvd boxset for a christmas present and got the 2 to 3 day delivery, after a week i TRIED to contact them to discover no phone number has been available for 2 years, sent an email and was told to wait 14 days to make a complaint, it did eventually turn up 2 weeks after ordering but was too late to give as a present so am now stuck with a boxset i neither want nor need. Unacceptable will not be ordering from here again.
So finally hearing from customer service from this crazy company... I ask them that I would like to send back the movies I purchased since they cannot be watched in this country and they tell me I cannot do an exchange because I opened the dvd so they could not resell it. How do they think I was able to find out that the movie could not be played in this country?
Stay far away from this website.
I ordered 10+ items from their Terror 2 Collection on Oct 22 and the order is STILL processing on Dec 2. Was promised shipping within four days - it has been six weeks. I have contacted them several (6, maybe 7) times about it but I keep on getting scripted replies that they are "investigating" it and that they will get back to me. But here's the thing, they never get back to me and everytime I get in touch with them it all starts over.
They've told me several things - unprecented demand, covid restrictions, processing in the warehouse, shipping as soon as possible etc etc. All BS that never answers my question of when this will be shipped and they won't refund.
Oh yea, they didn't hesitate to charge the money the day after I ordered either... Absolutely distraught by this website and service. Should have read reviews before I ordered. Stay away, they scam you.
Wish I would have read these reviews prior to placing order with this company. My story is very similar to all the other reviews on here. Ordered dvd that has no content. Zavvi makes it impossible to contact them, no phone number. They tell you to log into their website through zavvi.com not uk. Zavvi but zavvi.com doesn't exsist and yes their cheeky replies that they are there to help. No they aren't they are just trying to play games with you until the return time expires. Horrible company!
Overview
Zavvi has a rating of 1.3 stars from 254 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zavvi most frequently mention customer service, credit card and multiple times. Zavvi ranks 189th among DVD sites.
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- Cheshire, CHS
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Business History
It was the UK's largest independent entertainment retailer before being placed in administration on 24 December 2008.[4] Store closures took place from January 2009, with the last to cease trading on 20 February. HMV purchased 19 Zavvi stores to be merged into the HMV chain. Former managing director Simon Douglas and business partner Les Whitfield purchased five of the stores to form Head Entertainment,[5] all of which eventually closed in early 2009 after less than a year of opening.[6] On 2 March 2009, The Hut Group relaunched the Zavvi website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members