Imagine you order a Christmas jumper for a work prank, for Christmas. You pay an expensive delivery charge for it to arrive barely in time. Ordered the 25th of November and arrives Thursday the 13th, and you finish work for Xmas hols on the 20th, at least you can get one or 2 uses out of it. But alas, like the good king Wenceslas they sent the wrong item. Considering they've colossally messed up your surprise you'd expect a touch of sympathy and deep apologies go rectify their mess..... no, if I have the cheek to ask for respectable recompense I have to jump through a series of hoops to expect a refund, and also they don't even send you the details of how to do this as to push the envelope of the return times and so you probably won't eve qualify for a refund. Absolutely the sneakiesy and lowest company I've had the displeasure to be screwed by.
I replied to their email (below) telling them i gound their terms unnaceptable and they responded by emailing me incomplete return instructions as obviously mentioned.
Do not order time sensitive or seasonal or promotional items unless you want to feel dissapointment.