Zavvi

Don't use Zavvi. They are terrible. My order was days late - sent via Evri - but more importantly was absolutely trashed. Looked like someone had sat on it. Back and forth with the messaging system takes ages. Of course they don't let you phone them. And then they charged me £3 to return it! I hope I get a refund for the £150 Lego set but watch this space.
I will never use them again. They sell stuff that their customers are passionate about, but Zavvi couldn't care less. The products are just commodities to them, and customers are treated as fools. Avoid. Please!

Avoid at all costs. Costumer service is the worst I've ever seen. They say they'll investigate further and a week later nobody has ever heard of the issue. After over 10 messages there still no offer to refund an order that simply wasn't delivered. They are trying to play the waiting game and hope costumer don't have the energy to continue so they can keep your money.

I purchased a Lego from savvy and it never came they sent me the tracking from the shipper and it stated that it was delivered at my front door on such and such a date and it never was I have cameras here that showed no one was here on that date I also live in a gated community and they cannot get in without calling me do not deal with savvy they are con artist they're liars and they need to be shut down

I've been ordering from Zavvi for several years and was completely satisfied until I had to return a damaged product.
I'm currently going on week two of going back and forth between 4 employees trying to figure out how to return the item for a replacement. It's like they have never handled a simple return before. As of today, there have been 11 messages sent between us trying to figure out something this simple. As others have stated, when you respond to a message, it takes Zavvi at least 24-48 hours or longer for them to respond. Every time I get a response, it's from a different employee often with conflicting information. I advise folks to just stay away. Where other companies would have solved this in one emailed response and a prepaid return label, Zavvi makes you run an obstacle course. However this works out, they already lost a good customer.

Zavvi use another rating based site and ask you to review your recent purchase but then for anyone who leaves one star feedback they remove it stating it goes against the t&cs as you can only review service. Even when service was mentioned they remove it to boost their scores. Shocking. Z Box quality is now terrible, when you complain you get fobbed off, trying to return boxes is complicated and costly. No real means of getting in touch with company. Terrible. Avoid.

In Nov 2021 I pre ordered 3 funko pops.
I requested a update in Jan 2022 and was told they will be in stock soon.
May 2022 and no word, so I used online chat and it was confirmed they over sold pre orders. They had no idea when stock would or if sent.
I asked for those to be cancelled and refunded.
It's now Aug 2022 and I'm still fighting for my refund, they keep saying its being taken care of but nothing received so I've made a complaint to trading standards offices in Bristol.
I'm still going back and forth, I've been asked for my evidence multiple times. I just get excuses each time from another CS handler.

Poor experience. Dispatch of a gift was overdue by several days. Tried to cancel since order had not yet been dispatched... instead several unhelpful advisers have suggested I wait for it to be dispatched, delivered and then return and wait for a refund.

Since items were still sat in a warehouse and cancellation policy states an ability to cancel within 14 days this is entire rubbish.

I'll never order from this company again and will recommend that family / friends / business stays well clear.

Its been over a month of me trying to get a simple refund for some funko pops they sent me that were completely crushed and worthless by the time i got them they are not taking any responsibility they just keep sending messages to send them pictures i've already done that multiple times still no solution im out of over $80

zavvi.com Sent a copy of Finding Dory that doesn't play in American DVD players. After trying the DVD in several players they would not allow us to return because it was now opened.

Kids are heartbroken about their useless Christmas present thanks to Zavvi.com Sent several requests for a return but was rejected by auto reply. They didn't even bother to personally respond to this issue.

Please shop on Amazon or any other site that stands behind their products.

I paid about $10 extra for a shipment to have tracking with an estimated delivery between 5-8 business days. They shipped the package via regular courier with delivery estimated between 10-14 days. When I asked for a refund on my shipping purchases, I received zero compensation and was told that "I tend to find as well that parcels are delivered in around 1 to 2 weeks although the figure on the site should be more accurate."

Should have done some research first.

I can't believe these people.

Ordered 12 Blu-ray during the Black Friday sale. 3 days later I'm told my order is cancelled.

After a quick email to figure out the issue, I'm told not to worry. The items have been sent and they will arrive in no later than 10 days.

Keep in mind I was told 3, now 10.

Fine.

12 days later, nothing.

I email customer service with my issue, the response is "I cannot cancel my order".

Really? So I send a now nasty email because my account says the order has been cancelled, my payment has been taken and customer service says it's shipped.

I get a response only AFTER I leave a review like this one on a business review site which assures me then my orders will be delivered within 30 days. That's 3 days, 10 days and now 30 days.

No tracking by the way. All good faith.

These people are mandated to ignore you. I'm going to contact their suppliers to inform of how their products are being used to lure payment scams.

Just total fraud.

So poor, they dangle items in front of you, take orders, make all sorts of promises, but take WEEKS to deliver goods, if they deliver at all. Last order of mine made on Sept. 5th, still not received a month later.

And when I say last order, I MEAN last order.

Customer support is just full of auto-responses and meaningless platitudes that really just translate as 'we'll send it when we send it'.

Embarrassingly poor for a company trading in a global, online, Amazon Prime-led marketplace.

Strongly recommend people to not waste their time and effort, just to be disappointed.

I wish there was a zero star option! I ordered two Lego advent calendars for my kids in November 2020 that never came. They told me they couldn't track them because the order went out of a warehouse in Guernsey that "they can't track shipments out of" but they show it shipped out, so there was nothing they could do. I am so mad I want to cry. $64 is a lot for some people now and I am one of those people. Please order from somewhere legitimate! This site is not.