Zavvi

After 6weeks of waiting for an order the actual product was faulty and of poor quality when it arrived, I've requested a refund to which they said they sending a replacement which I do not want. In order to gain a refund I've to return the faulty product and the replacement which will cost over £6 in delivery fees possibly not alot to some people but when you have paid over £40 for something of poor quantity it all adds up. For me to get my refund both products have to be returned.
Customer service is poor many different people handling your complaint you never get the same answers.

Pretty sure they're a scam company that pays for bot reviews to some extent. They also pad their reviews by sending review request immediately after purchase to trick low minds into being like "great products for cheap prices, so excited" but never actually receiving the product and being to low mind to fix review. They told me after 3 weeks to wait to days and that they were just waiting on the shipping company to pick it up. One week later, I message them and they say they are waiting for supplier to get it in stock. Tries to back pedal saying from the beginning they knew the shipment was not available and were just gonna have me wait until I hopefully forgot. Save your money, spend a bit more to actually get the item you want. Low prices are a hook to steal with.

I ordered some models from Zavvi as part of a random bundle. I realized it was possible that there may be duplicates, so when I got one I accepted this as part of the bundle's low cost. But when I opened one up it was clearly broken right out of the box, it fell apart immediately. It was obvious that it was broken and Zavvi had repackaged it without even bothering to glue it back together. Can't believe the nerve that would take!

So I contacted them expecting to be offered a partial refund, 'cause like, this bundle was $16. I figured getting maybe $4 back would be okay. Nah, they wanted me to ship it back at my own expense. Would literally cost more than what I paid.

Zavvi, I hope you realize you're all a disappointment to your mothers.

I can't believe I was such an idiot that I purchased from this place don't they realize that the majority of the purchases go for children and it do do not complete the order that means you're going to miss the birthday or the gifted is being sent to the child because of their mistake my son didn't get a gift on his birthday they charged me but it took more than a month for the purchase to even be arrive

I have been waiting 1 month for a refund for a product that I cancelled after it took too long to ship. The customer service agent has not even been reading my messages - just responds that will be shipped soon.

This is the last straw! I have order multiple times from Zavvi and ever time it has been nothing but a hassle. I have tried to cancel my order I placed two weeks ago because it would not arrive on time for what I needed it for yet I have had no response other than we have escalated it. Horrible customer service! DO NOT ORDER FROM THEM!

Ordered a number of items that said they were in stock and paid next day delivery.still not received items and unable to speak or "live chat" with anyone at Zavvi. Still unable to either cancel order and get a refund so having to go through bank to try and stop payment.

I'm really surprised by the reviews, I guess only dissatisfied and angry customers come here to vent. Anyways, I have been ordering from both zavvi.com and zavvi.es for several years now (you can see in the picture that I have five pages of purchases) and never had a problem with them. Once, they lost a parcel and I got quickly refunded, but I had made plenty of other purchases from them and never ever had an issue.

LEGO has been pushing back the date of the Harry Potter Legos. During this time of the virus and the pandemic, I had been looking forward to these new sets. I was devastated when I found out they wouldn't be coming out on Aug 1. So I started looking around. The usual apps like eBay and Mercari has astronomical prices. Then I came across this site. "Dispatched mostly within 24 hours" " 3-4 day shipping" The LEGO i wanted the most was on sale with free 9.99 shipping. It's the Astronomy Tower. Then I thought I'd order another one. I talked to live chat who told me that since these come from the UK to give them a full 30 days. I was very very unhappy. So I wrote them getting standard responses. Then a miracle happened. I got it today 8/6 after purchasing on 8/2. Blown away after reading the reviews on here. The box has some minor problems but I'm ok with that. I'm just so happy to have it!

I ordered 7 things.

One arrived in an okay timeframe. Five more shipped later, but never arrived. The seventh thing wasn't in stock and never shipped, but they sent multiple emails saying they'd ship it eventually.

Zavvi responded quickly to customer service inquiries, so I'll give them that. They re-shipped the 5 missing items, except they were shipped without any padding in the box whatsoever. Being that they had some weight to them, 2 were destroyed. One was the wrong item entirely. So, out of 7 things ordered, only 4 arrived correctly and intact.

I am awaiting a refund on the three missing items. It's been a frustrating and disappointing experience I would not want to attempt again. I suggest that everyone else stay away also; even if your items do ship, they take no care in packaging them, so they'll be wrecked by the time they get to you.

As a big LEGO fan I was excited to learn I could purchase sets released in Europe ahead of US release date with only slight mark up. I placed a order for 4 large sets on 6/17. All of which said they would be dispatched within 3-4 days. Got an email that 2 had shipped immediately and remaining 2 would be dispatched within 10 days (I would be notified when shipped). Two sets arrived quickly and in perfect condition. After No communication on other 2 sets I emailed customer service on 6/30 asking for update and when I might expect shipment On remaining 2 sets. Day later received "form-response" just saying shipping of orders is delayed due to lots of orders/Covid and that I will be notified when item ships. On 7/15 after still no word on order I was able to "live-chat" with customer service who looked up order and finally told me they do not have the item, nor can they tell me when they would expect it. I was then told the items were "pre-order" which was never made clear in my initial order. Still confused why I got 2 of them. I was allowed to cancel the items and was offered a $5 credit on future order. I declined the credit as I can't be sure if any the items I would order are actually in stock or "preorder" and when I could expect them to be shipped (if ever). Sadly won't order from them in future and upon doing this review see that customer service is a chronic problem with the company.

Ordered an electric scooter as a Christmas gift for my granddaughter. On opening it she found that it did not work. We reported the issue and initially they responded saying they would arrange a replacement, then when chased as we have heard nothing….they now respond by saying that because it was ordered 40 days ago, they will not replace or refund. Totally disgusted with this company, the goods are clearly faulty because the scooter dies not work….so surely must be covered under UK law as faulty and replaceable……but this firm don't give a damn about a disappointed child at Christmas, they have had their money and not now bothered. My advice to anyone thinking of using Zavvi, is don't…..

Customer service is horrible. Everytime they are messing things up, it's customers job to take care and make it right. Got faulty product (again), got information that it would be replaced but never got the replacement disc. Now they are asking me to ship the box back to get a refund…after waiting for months…