Zalora Philippines

I received the wrong size of my order on Saturday, June 27,2020 around 5:43pm. The shoe box was torn into pieces it looks like it was done intentionally. I immediately process the return and exchange on my Zalora app but I haven't received any update from them until now. The next day I decided to contact Zalora via email and told them about what happen the same thing no response or actions taken. On the 3rd day, I tried the live chat and spoke with the agent named Ron after I provided all the information needed the chat got disconnected. I was routed to another agent and started all over again. Poor customer service! I will not recommend Zalora to my friends and family. By the way, I have a proof since I took a picture and a video of how my order looks like when I received it.

So I just received the "powder brush" a minute ago and ITS NOT EVEN A POWDER BRUSH. So completely different from what is shown in the website. Its a BLUSH BRUSH I can tell. Not only that, the bristles are falling off. It looks so cheap! I get it. It's not that expensive because I got it on sale. This is my first time to purchase something like this online to see how reputable Zalora is and this is what I get. This is the reason why I don't trust online stores in the first place! I was too excited for this purchase and I feel so bad to be this disappointed. It's not even about the money anymore, it's the time, effort, and excitement I felt waiting for this stupid thing! Clearly, this is the one you sent me. And now you're gonna tell
Me that this item is non-returnable/non-exchangeable. Even if we paid for it and we can't even use it? Just wow. What a strategy!

ZALORA Philippines misleads their customers with their scam promotion. Lure potential customers so they can earn website traffic. Mislead potential customers by naming their product to a different product. Sending you a product that is totally different from what you ordered and ZALORA hoping that customer will not complain about it at all. Then just simply tell you that the product you want is now out of stock. Offering a refund using their Wallet credit feature even when the customer did not request it at all. Cost their customers time, effort and inconvenience as well as emotional stress and disappointment.

Fast and decent. I ordered a cheap item just to test the site (a bracelet) and chose to pay through COD. 1 week later (I'm from Laguna), I woke up when my phone rang. A guy from Zalora is calling to inform me that he was infront of my house! Got my order, paid the guy and everything went smoothly.

Packaging is in good condition with no noticeable scratches or damage.

I already recommended this site to my family and friends. The only downside I see is the lack of tech accessories and gadgets. Zalora mostly offer apparels, trinkets and small gadgets like watches, headphones, phone cover etc.

I recently tried to purchase an item but made a mistake. Sure enough Zalora is fast at processing my order cancellation and within a week issued me a full refund!

They got my order wrong and they said they still have the correct item with them. So i said i still wanted it. It took a few days before informing me that the item is out of stock! The refunded my money via wallet. It meant that i needed to order another item from them. When i tried to order a new item, i was asked to pay for shipping! Just wow! It was them who got my order wrong, why did they have to charge me for shipping? They gave me a big headache that i didnt deserve. And all through out this transaction, they never, not even once apologized. At all. I will never patronize zalora again. Customer service sucks!

At first, i was impressed with the item i got. But when i ordered levi's jeans i suspected it to be fake because of the zipper brand(IDEAL is the brand not LEVIS or YKK)so i bought another pair and its really not genuine.the levi's jeans i thought it was authentic turned out to be fake. This time the red tab at the back right pocket has no levi's name on it. See the pix. Beware of this online flatform though you can send the item back for free shipping. Still a waste of time. Trust rating is negative. Goodbye zalora.

My experience with Zalora so far has been great. I ordered two items (a watch and a bag) and they arrived way earlier than the expected date. Thumbs up to Zalora for exceeding expectations! The quality of the products I ordered are great as well. Although there was a bit of a problem when it came to delivery since they couldn't find my residence (it was on my part since my residence is quite hard to find) but nevertheless they contacted me about the problem and was able to solve it in a day. I'm looking forward on my future shoppings with Zalora!

Look here i dont hate zalora infact i have been ordering to them for quite along time, i have ordered bags and other stuff. They were all ORIGINAL. Yeah i know between a original bag from fake. So to make story short, i ordered a Mango bag, damn ive been buying mango bags from boutique and im damn sure how original bag looks and feels. So what they sent is fake a, it was poorly glued, the leather is starting to peel, the supposed to be metals are plastic and the actual metal inside are starting to rust. The tag or the logo inside is damn i dont even have a word to describe it. I contacted their costumer service all the sent me was, they will get back to me, but nothing ever came. This is so disappointing coz i trusted the company. Never gonna order again

I love their products and I got attracted by the quickness of the delivery. I've had about 5 delievered orders from Zalora and so far 3 of them had mistakes. The first one I wasn't notified that the package already left the warehouse. The second and third, they messed up the sizes. I ordered Small for all but I was given Large and Medium for 2 different items. I like that they're swift in delivery but honestly it doesn't compensate the carelessness of packaging the items. Instead of being hassle-free and effortless shopping, I had to go back time and again to return wrong items.

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