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Zalora Philippines Questions & Answers

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Here's what consumers have asked with answers from Zalora Philippines staff and previous consumers.

13 questions answered
0% answered in 1 day
Answer:

Hi. Natanggap niyo na po ba ung refund? Natatakot po kasi ako baka di na maibalik :(

By Mic P.
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Answer:

may orig at may fake din... sad coz nakakuha ako ng fake...

By jay l.
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Answer:

From my experience. Usually, it takes several days bago dumating ang ibang order. Mabilis lang yung iba na available on hand. To follow na lang yung iba like for example MANGO dahil yung iba kinukuha overseas (Singapore/Malaysia) So far, hindi ko pa naman naeexperience na wala o kulang dumating sa mga orders ko. Just be patient lang or track the package. Check your registered email po.

By JANNELLE P.
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Answer:

Not all items are original. Some shops are individual sellers. Zalora does not check if the products are original.

By Ono C.
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Answer:

I think hindi po, yung Havainas na naorder ko nga eh fake.

By Sheane F.
Answer:

may orig at may fake... sayang pera nakakuha ako ng fake..

By jay l.
Answer:

Ewan ko lang, di naman kami si Zalora.

By Bobo L.
Answer:

Wala pong original na Clavin Klien kahit sa mall.

By Bobo L.
Answer:

I think no. Hindi nga original yung naorder kung havainas sa kanila eh

By Sheane F.
Answer:

Kahit sumagot si zalora dito, which they wont, tingin mo sasabihin nilang "fake po ang ibang items namin."? Esep esep lang.

By Bobo L.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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