Idk why i've been seeing negative feedbacks about Zalora. I've already bought thrice from this online shop- adidas basketball shoes, adidas bags & a jansport backpack. ALL ARE LEGIT. All of em are original. There's no defect. It only took me 1-2 days waiting for the delivery. It's the only shop i trust online. Never bought anything from other shops like lazada/shopee. Hehe

I still have doubts regarding the authenticity of the Adidas shoes I bought. Good thing it was in good condition, but the box was just torn and in pieces, with no bubble wrap. Very bad handling. No wonder I read reviews that the products sold are most likely fakes. Let's see if they last long.

I ordered for the first time 2 pairs of bandolino sandals it was size 9 but sad to say still too small for my feet. Then i requested for refund right away and have the items drop off the following day but it's more than ten days already and i don't even have a clue if i can still have my money back... please zalora do your job in refunding as you promised!

Bad customer service received from Lora! Unhelpful and sarcastic! Not even checking the history of the purchase. I always order items online and their customer service is by far the worst i've encountered

I have been shopping@ Zalora for quite some time because of big discounts. My transactions had been good so far until they sent me this black Hush Puppies shoes when i ordered a cognac one. I am not fond of wearing black shoes, and i consider returning the item. However, base on the reviews i have been reading, refund is close to impossible plus the cost of returning the item. I have no choice but to teach myself to be comfortable in wearing BLACK SHOES.

I received the wrong size of my order on Saturday, June 27,2020 around 5:43pm. The shoe box was torn into pieces it looks like it was done intentionally. I immediately process the return and exchange on my Zalora app but I haven't received any update from them until now. The next day I decided to contact Zalora via email and told them about what happen the same thing no response or actions taken. On the 3rd day, I tried the live chat and spoke with the agent named Ron after I provided all the information needed the chat got disconnected. I was routed to another agent and started all over again. Poor customer service! I will not recommend Zalora to my friends and family. By the way, I have a proof since I took a picture and a video of how my order looks like when I received it.

I place an order for leggings 5 months ago ( just one pair). Still have NOT received my order. I have contacted and contacted and contacted customer service! I have checked my order number, which no longer exists! Customer service says they have a glitch in their system but that it was going to be mailed out to me right away. That was two months ago and still nothing! I'm sure their clothes are amazing IF you ever get them!

I've been ordering from zalora since 2016. I ordered sneakers like adidas, keds, puma, fila so far authentic naman lahat. I compared them in SM store. Nakuha ko at a much discounted price like yung 1 item left in stock na lng kaya nagbigay sila ng extra percent off. I can say that i am very much satisfied with all the items i have ordered from them.

It was my first time to order zalora but they gave me defective items and the package box are totally devastated. So disappointed, I'm currently waiting for my last order until now they still didn't deliver it and they didn't answer my emails about my return of packages. I paid the right exact amount... Zalora you should do your job very well!

Among all shops, Zalora PH continues to have the WORST customer service ever. Late deliveries, sudden cancellation after almost a month, late refunds, can't even use the refunded amount in wallet which results in an order error, very UNRESPONSIVE cs, not available in their specified time, they don't bother reading customer emails for weeks and ignores most of them, unreliable sizing charts and measurements,

Horrible UI; glitches everywhere like can't return an item thru their app, can't order, items keep dissapearing from back even when they still have stocks, can't filter for sizes sometimes

All in all, the most unprofessionalshopping platform. I hope they $#*!ing burn for the hours they made me waste trying to message a very unresponsive cs and shopping only to have them cancelled or error

This is the first time that I ordered in Zalora and I'm not pretty satisfied with it. Aside from the long wait for my pair of shoes to be delivered (well it is given bec it's being shipped from overseas), the packaging of my shoes were damaged. For a shoe lover we value the shoe box a lot. Kind of disappointed. :(

Well im that person who usually order products online i started at lazada, men i lost a lot of money in there. The ones they advertise is not exactly the same quality when it came to you same with shopee their both the same. Recently one of my friends recommended zalora then when i was browsing the site their price tags are quit similar to mall price and discounts. Then i tried ordering sneakers from zalora and its true its legit my first order which is vans VN0A3MTJSWJ search it up your going to see a red suede shoes. I didnt know that untill the shoe box came to me wherin i got to see those numbers and i searched it up online eventually the item came up online. Dun ko nakita n legit ang item and i have watched a lot of reviews about this site and their quit positive. Sa mga tao lang na nagrereklamo n antagal nang delivery. Aba maghintay kayo kesa naman dumating ung item mo tas dissapointed ka diba? Para sakin kahit 1 month p bago dumating item ko basta pagdating legit no problem

Thanks Zalora for the item it was so good and perfect. I love the slippers but my only problem is the delivery is too long 45 days due to ECQ. Anyway it's worth the wait because I love the item. Looking for another items again soon. Stay safe and God Bless...

I purchase a shoes last 11/11 and put the discount code but unfortunately they collected the full price of the shoes right away so I cancelled my order in an instant after I checked the charges. They said it will take 3-45 business days before the money will reimbursed to my bank. But ITS NOTW JANUARY AND I NEVER GOT MY MONEY BACK. THEY DONT RESOND TO ALL MY EMAILS, THEY DONT ANSWER MY PHONE AND YET IT COST ME A LOT MONEY TO CALL THEIR CUSTOMER SERVICE. THEY JUST STOLE MY MONEY AND NEVER GET BACK TO ASSIST YOU. WORST ONLINE COMPANY EVER!

I bought the Nike Free RN 5.0 and got it in just two days. It has a comfortable cushioning and is suitable for short-distance run and short walks. It is very flexible and doesn't need a break in. Though I recommend to size-up cos it's a bit tight. Legit product.

My first time ordering at Zalora, so i've ordered a Sweatshirt that seems good quality and seeing it's price about 1,000ph and used the first purchase coupon which atleast discounted a little. About a week later, i received the item and packaging seems alright and the first thing that bothers me is the cut-out tag (See image). It's seem so suspicious because it look deliberately cutted out and also the quality of the print. Terrible, it looks like it was made out of a low quality T-Shirt printer and i noticed there's this hole on the side of the shirt (See image).

And also NO USER REVIEWS or any kind of feedback on the item. So making it a gamble to order and pray to god that you got a good quality item. They even have branded items like Nike, Reebok or Adidas but there's no telling if that item's real or not, it could even be fake or a class a one for all i care.

I totally would not recommend here. I will not return this as a reminder of my mistake and it's also a hassle to return it anyway.

I ordered Skechers Envy- good thing in Mauve color and they sent me Navy Blue with different box (skechers flex box) hassle to send it for return as i am leaving on Thu for 2 weeks, and the reason i ordered the shoes cause i am going to wear it on my journey but this is what happened. So f***** pissed off

Very fast delivery, in Less than a week my Birks arrived. Like 5 days of waiting time. But i doubted at the first glance because the Printed mark of Birks was not that clear but its fine. Complete and authentic.

THIS WAS FROM MY PREVIOUS REVIEW.

" Though im starting to doubt Zalora products.
I can't help it but i ordered again specially when there is SALE happening.

Few days ago i got my (5) fifth purchase. It's Nike Vintage gym hoodie and a pair of jeans from other brand. The details on the jeans that i ordered was different from the one i read on zalora's shop. It shows cropped low rise jeans. I got a Mid- waist Ankle lenght jeans. The nike hoodie is nice. The details is the same on the picture. But i noticed the zipper is not the kind Nike would use. So i started googling for other images and even checked nike web store and other retail online shop. It's different. The zipper has a nike on it and its made of metal. Mine is like plastic and has ykk. Also the string on the hood is long compared to what i've seen. I dont know why or did nike released another version of it. Now im confused. I still have the 30days return period but instead of returning the items and the hassle i'll just keep them.

I think all the items that i have purchased on sale if not fake its a factory defect items.
Discounts i got from each items starts from 20% - 30%..."

I JUST MADE A QUICK VIDEO REVIEW ON THIS ITEM.

Check the link below
Nike Gym Vintage Hoodie
https://youtu.be/w2c70_W86-E

Converse Chuck Taylor All Star
https://youtu.be/fytjg00BvjI