Zalora PhilippinesReviews 117

Ang hirap mag return ng item sakanila, na sila naman nagkamali! Grabe, ayusin niyo naman sana. 2 weeks na wala parin pumipick up!

I bought a Jabra headset with them to use for my ESL work. After going over several reviews online I finally thought of buying one and since I had a good experience buying a bag with them before I opted to go with Zalora one more time. But after receiving the headset and trying it out, to my surprise and dismay it cannot even SUPPRESED NOR REDUCED any background noise, so I returned it to them the following day. Then it took a while and finally an email saying they already have my returned package, then the recent email I received after a few days did not even give me any proper resolution, and worst he closed the ticket. My money is with them as well as the item. So I opened another ticket again with the previous details, the next CSR is very kind enough to be overly sarcastic to even say that "It is impossible to get 100% noise cancellation even with headsets worth 25,000 and up". Hell, girl, it is not the right time for you to say things comparing expensive items to just entry-level items that I bought! That is also one of the reasons preventing me from buying higher priced products because it might be defective and won't be able to do even NOISE REDUCTION. They wanted to return the same item to me that IS NOT FREAKING WORKING AT ALL. I needed a headset not just for a normal day kind of music listening or calling but for professional work. It seems that this company's CS doesn't even know how to properly work or answer customer service concerns, they lack empathy and a sense of urgency as well as comprehension of what the customer's underlying concern is. Very incompetent, and unprofessional and don't really care about their customers. I'm not going to be surprised if this company will slowly dies out soon because of not caring about the source of their income, us, the customers.

Have a lot of brands to choose from but the overall shopping experience is not good. Difficulty with sizing options for unisex products as there's no indication whether the default size displayed on the product details page is for men or women. Can't change address once order is placed (at least once).

If I can give them zero star. Waal ako refund na nareceive sayang ung pera pinaghirapan ko sad lang. I will update this review of magrefund cla sakin.

I just received my order today and could immediately tell they are fake.
Here are a few reasons why:
1. The serial numbers on the box and each shoe are different (3 distinct serial numbers in total)
2. Cheap material especially the rubber and canvass
3. The labels are randomly sewn instead of being securely placed at the center
4. Multiple stains found, logo is damaged
5. Thread on the tag is cheaply sewn
6. Thread pattern is different from the product photos

They did not even send me a copy of my receipt.
I compared the shoes that I got from ZALORA with the EXACT SHOE in the CONVERSE OFFICIAL WEBSITE. That's how I knew the differences. I already filed for return.

I bought sandals and it was on sale, sadly it came out just what i payed for, thinking this is online shop, they should also put what is the quality of it. I was hoping it will last cause it was not cheap. But the price was lesser only. So i learned my lesson of not buying anything on sale here on zalora esp the sandals it does SHED. * depending on the style thou but still

Never had a problem with Zalora. Ordered a lot from them. All items are authentic from Patagonia, H&M, Columbia, Under Armour, ARKK Copenhagen, On Cloudflow & Nike. Zalora is my best choice when it comes to clothing, shoes & accessories...

For me the ad network that I had to earn good money is Propellerads. I recommend this ad network to monetize blogs. The best part is that the payment is on time. The Propellerads is a popular and fastest-growing ad network among bloggers. Para sa mga Filipino na publisher na gusto kumita ng sapat recommend ko ito para sa inyo!

My order was not intact at all, lacking one item, How would that happen?
Can someone please answer my query, this is my order number *******.

Zalora is known for expensive online shopping but cant deliver on time, its very disappointing because they're excuses is ecq, why lazada and shoppee can deliver on time even if there's an ecq, i keep on asking for an updates, i placed my order last april 4 and its already april 12 now its more than the standard time frame, it sucks im so very disappointed

They deliver defective products but will not refund the money to card, instead they will put in zalora wallet so you'll have to spend the money through them and if you insist to credit it back to card they will stall the revert for a month at first and then redo the process over and over again so you'll get tired of waiting and eventually give up your money. NEVER BUY FROM ZALORA. It is exhausting and you'll be the only one to suffer.

Their return policy sucks. You cannot return an item that you just received and not even tried.

Their app crashes everytime you click on "return", it will redirect you to login again although you are already logged in.

I ordered in Zalora during their 12/13/20 sale. It was the first time I used the app. I didn't find this particular Hollister top elsewhere so I had no choice but to place my order. I was unaware that there is No way to see the progress of my purchase, or chat with the merchant just like in Lazada, Shein, Shopee, Newchic,
Etc. It is now 12/20/20, and I am very worried that this expensive top will not be able to make it this Christmas. It was intended for a gift. I will remove this app as soon as I receive my order and will never again order nor recommend Zalora to my friends. Horrible experience!

What a scam and a waste of time. After ordering, my payment was tagged as "pending." I received an email from them that they needed to conduct verification on the payment by... guess what... asking for my SOCIAL MEDIA account. #1 what is the connection of the payment with social media? #2 my social media account is private. What can they establish from that? #3 this request is very suspicious. Stay away from this platform.

"To protect the interests of our customers, we need to conduct internal
Security verification to ensure that they have been authorized by the
Genuine cardholders. May I know the best time to call you within the
Next 48 hours?

You may also send us a link to any of your social media accounts to
Help us speed up the verification.

I can personally assure you that, as ZALORA is PCI DSS approved and
Fully compliant with the Data Privacy Act, all information provided
Will be used solely for documentation purposes and will not be stored
Or saved anywhere on our databases."

I don't know why I've seen a lot of negative reviews and "fake items" but I've never experienced this. I bought expensive stuffs from Zalora, like 3 Lacoste bags, Nike shoes, etc. All are legit. I did extensive research and even went to the physical store to compare the items, and all are legit. The tag inside the bag, the material, the color, perfectly matches the ones from the physical stores. Also, others might be confused if they see a different seller name, but please do your research, these are actually names of official distributors in the PH. Like Kate Spade and Kurt Geiger, may be sold by Store Specialist Inc. on Zalora, because SSI is the official distributor of these brands including brands like Gucci. If the item is sold by Zalora, it is because Zalora is like your typical Department Store, they buy items from official distributors at a lower cost and sell them at their store. That's why like Department Stores they can also go on sale just to get the same or at least a bit more of the money they spent buying the items from distributors. I just don't like the packaging, they just simply put it inside the Zalora plastic bag, no bubble wrap or whatsoever. Hope they do better, especially for expensive items.