I bought the Nike Free RN 5.0 and got it in just two days. It has a comfortable cushioning and is suitable for short-distance run and short walks. It is very flexible and doesn't need a break in. Though I recommend to size-up cos it's a bit tight. Legit product.
I have been a regular customer of zalora especially if they big sales. Just this week zalora had this promo of buying two items for one price and came out in my accounts showing that i need to pay the two items? What is it. A trick?
I am used to be a Zalora PH loyal and regular customer. But recently I bought items it was delivered very late and incomplete. I requested for a refund to the item I didn't receive they told me I need to withdraw my dispute complaint against them so they would process my refund I trusted their words and I did what they asked me to do but refund never happens. I emailed them trying to reach their social media as well but never responded. Although it was not huge amount my point is this business is an online business so customer like me should be protected and guaranteed a honest business and an online business like Zalora should assure customer satisfaction not only product qualities it should be good service delivery as well. I've learned my lesson I will never shop from Zalora Ph anymore and my friends stopped already coz they were afraid the same thing would happen to them.
This is my first time to order in zalora just to satisfy my curiosity if it is really an authentic brands and a good buy for a pricy items. So far so good, the dress fits me well and it has a good fabric material but after reading most of the negative comments here, I am hesitant now to order again.
Idk why i've been seeing negative feedbacks about Zalora. I've already bought thrice from this online shop- adidas basketball shoes, adidas bags & a jansport backpack. ALL ARE LEGIT. All of em are original. There's no defect. It only took me 1-2 days waiting for the delivery. It's the only shop i trust online. Never bought anything from other shops like lazada/shopee. Hehe
I have been shopping@ Zalora for quite some time because of big discounts. My transactions had been good so far until they sent me this black Hush Puppies shoes when i ordered a cognac one. I am not fond of wearing black shoes, and i consider returning the item. However, base on the reviews i have been reading, refund is close to impossible plus the cost of returning the item. I have no choice but to teach myself to be comfortable in wearing BLACK SHOES.
I place an order for leggings 5 months ago ( just one pair). Still have NOT received my order. I have contacted and contacted and contacted customer service! I have checked my order number, which no longer exists! Customer service says they have a glitch in their system but that it was going to be mailed out to me right away. That was two months ago and still nothing! I'm sure their clothes are amazing IF you ever get them!
I received the wrong size of my order on Saturday, June 27,2020 around 5:43pm. The shoe box was torn into pieces it looks like it was done intentionally. I immediately process the return and exchange on my Zalora app but I haven't received any update from them until now. The next day I decided to contact Zalora via email and told them about what happen the same thing no response or actions taken. On the 3rd day, I tried the live chat and spoke with the agent named Ron after I provided all the information needed the chat got disconnected. I was routed to another agent and started all over again. Poor customer service! I will not recommend Zalora to my friends and family. By the way, I have a proof since I took a picture and a video of how my order looks like when I received it.
Bad customer service received from Lora! Unhelpful and sarcastic! Not even checking the history of the purchase. I always order items online and their customer service is by far the worst i've encountered
I've been ordering from zalora since 2016. I ordered sneakers like adidas, keds, puma, fila so far authentic naman lahat. I compared them in SM store. Nakuha ko at a much discounted price like yung 1 item left in stock na lng kaya nagbigay sila ng extra percent off. I can say that i am very much satisfied with all the items i have ordered from them.
My first time ordering at Zalora, so i've ordered a Sweatshirt that seems good quality and seeing it's price about 1,000ph and used the first purchase coupon which atleast discounted a little. About a week later, i received the item and packaging seems alright and the first thing that bothers me is the cut-out tag (See image). It's seem so suspicious because it look deliberately cutted out and also the quality of the print. Terrible, it looks like it was made out of a low quality T-Shirt printer and i noticed there's this hole on the side of the shirt (See image).
And also NO USER REVIEWS or any kind of feedback on the item. So making it a gamble to order and pray to god that you got a good quality item. They even have branded items like Nike, Reebok or Adidas but there's no telling if that item's real or not, it could even be fake or a class a one for all i care.
I totally would not recommend here. I will not return this as a reminder of my mistake and it's also a hassle to return it anyway.
I still have doubts regarding the authenticity of the Adidas shoes I bought. Good thing it was in good condition, but the box was just torn and in pieces, with no bubble wrap. Very bad handling. No wonder I read reviews that the products sold are most likely fakes. Let's see if they last long.
Don't waste your time on this place it's been 2 months and still nothing they complain about that third party all the time they won't give back money they won't do anything for you! And they are still trying to catch up on thousands of orders! Positive outlook for me on the third month I can physically sue them now!
This is the first time that I ordered in Zalora and I'm not pretty satisfied with it. Aside from the long wait for my pair of shoes to be delivered (well it is given bec it's being shipped from overseas), the packaging of my shoes were damaged. For a shoe lover we value the shoe box a lot. Kind of disappointed. :(
Their delivery is alreay 1week past the expected delivery time of 1-3days. It is now the 10th day and still counting. And I dont get any message from them to atleast notify me about the status of my parcel. Wether they will still deliver it or not. So I can buy from other store. Please Zalora notify your customers about the status of their parcels, it helps a lot. Thankyou.
Its been a week and there's no status change on my order. I messaged them thrice now bec I got a text saying there is a delay but cannot confirm time frame. I chatted the customer service thing which by the way is totally clueless on whats going on. Its a bad site to order esp when you rely on the time frame they promise.
They deliver defective products but will not refund the money to card, instead they will put in zalora wallet so you'll have to spend the money through them and if you insist to credit it back to card they will stall the revert for a month at first and then redo the process over and over again so you'll get tired of waiting and eventually give up your money. NEVER BUY FROM ZALORA. It is exhausting and you'll be the only one to suffer.
Hi... i love the variety of item on Zalora and my past experience have been really good with Zalora. I only have one suggestion for you to make quick deliveries as it takes so much time for the product to reach.
I ordered for the first time 2 pairs of bandolino sandals it was size 9 but sad to say still too small for my feet. Then i requested for refund right away and have the items drop off the following day but it's more than ten days already and i don't even have a clue if i can still have my money back... please zalora do your job in refunding as you promised!
I always have a good experience with Zalora.com.ph that is why online shopping with them is a breeze. The packaging is impressive and delivery is really fast.
Buyers beware though, please do not shop at LAZADA.COM.PH. The products that they are selling sucks, especially cellphones. There are many horror stories about this website. I will never again do online shopping with Lazada.com.ph.
Overview
Zalora Philippines has a rating of 2.3 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zalora Philippines most frequently mention customer service and next day. Zalora Philippines ranks 192nd among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members