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Grace M.

  • 1 Review
  • 18 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Beauty, Shopping

Member since June 2020

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1 Review by Grace


I received the wrong size of my order on Saturday, June 27,2020 around 5:43pm. The shoe box was torn into pieces it looks like it was done intentionally. I immediately process the return and exchange on my Zalora app but I haven't received any update from them until now. The next day I decided to contact Zalora via email and told them about what happen the same thing no response or actions taken. On the 3rd day, I tried the live chat and spoke with the agent named Ron after I provided all the information needed the chat got disconnected. I was routed to another agent and started all over again. Poor customer service! I will not recommend Zalora to my friends and family. By the way, I have a proof since I took a picture and a video of how my order looks like when I received it.

Grace Has Earned 18 Votes

Grace M.'s review of Zalora Philippines earned 18 Very Helpful votes

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