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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Turkiye
2 reviews
5 helpful votes
Follow kirsten h.
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I ordered from Zaful over a month ago, even paying for quick shipping, and it still hasnt come in yet. I live in Turkey and it was supposed to take max 15 days to come in. They not only let it get shipped to an entirely different country (Cyprus), but no matter how much I write them they give some bull$#*! automated response instead of taking responsibility or trying to solve the problem. I will never order from this company again, as it is a waste of time and money and after seeing other reviews their products arent even worth the hassle. Wish I had never even entered their site!

Date of experience: August 13, 2019
GB
1 review
0 helpful votes
Follow Kirsten S.
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Saw Zaful advertised on facebook and have used it to buy the most amazing jumper, sweatshirt and shorts, I love them so much, they came really quickly and are of really high quality. Also came in a ziplock bag which is amazing for packing clothes for holiday/traveling!
Highly recommend to anyone looking for some swiz new clothes, great company and great value for money. I'm hooked!

Date of experience: August 13, 2019
Italy
1 review
0 helpful votes
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Highly recommended!
August 14, 2019

The Zaful website is very reliable. I bought several swimsuits for two consecutive years and I can say that the quality is excellent and they are even more beautiful live than in photos. Furthermore, the value for money is surprising. I live in Italy and the swimsuit that I bought this summer arrived in 13 days: I order it on July 17th and it was delivered on 30th July. I didn't have to pay customs. Highly recommended!

Date of experience: August 13, 2019
Armenia
1 review
0 helpful votes
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I want to thank Zaful for this amazing bracelet. It is true to size, extremely beautiful and fits with everything.

Date of experience: August 13, 2019
Ohio
1 review
0 helpful votes
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Girlfriend loved it!
August 14, 2019

Got this for my girlfriend and she really loved it. The material it's made out of isn't the most comfortable kind, but it looks just as vibrant in the picture and you can't beat it for the cost.

Date of experience: August 12, 2019
Massachusetts
1 review
0 helpful votes
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All-around excellent
August 14, 2019

When I first heard about Zaful, I doubted the legitimacy of the company, but decided to take the plunge and order a swimsuit off it. The prices are great, and if the clothing ended up being bad quality, I figured it's not too much money wasted. The sizes are clearly indicated online, prices are competitive, and the swimsuit quality is fantastic. It looks and fits just like the pictures and listing description represented. I have ordered another suit because I was so pleased with my first one.
I had an issue with the order I placed, due to an item being out of stock, and Zaful was so easy to work with. I got a wallet refund of the item's value and was able to go back online and peruse the site for something else of equal value I wanted. Each interaction I've had with customer service has been pleasant and not dreadful at all. Keep up the good work, Zaful!

Date of experience: August 12, 2019
Singapore
1 review
0 helpful votes
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Love the swimsuits
August 14, 2019

I absolutely love the swim suits that ZAFUL offer. They are gorgeous and the texture was quite decent. However, I bought 3 swim suits but one of them didn't suit me as the sizing was a bit off. I bought size S for all 3 swim suits but for that particular one, the top was just nice for me, the bottom felt like it was for size M or L. And the top bikini, the strap was sewed on wrongly, which was a slight defect hence I didn't really liked that swim suit even though it was very pretty. Otherwise, the rest was good, and I loved them. The shipping was a bit slow though.

Date of experience: August 10, 2019
KR
1 review
0 helpful votes
Follow Claire K.
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I think Zaful has amazing cute and stylish items of clothing... i've seen the ads from Instagram and all of the clothes zaful has looked so trendy, so decided to try it out! I was a bit worried because I saw some negative reviews about Zaful's quality, but i was completely satisfied with my orders. I bought two swimsuits, which was so cute for Instagram pictures. However, size small was a little big for me even though i usually wear small... so i figured out that Zaful sizes are a little bit bigger than others! If you're going to buy from Zaful, i suggest you to go down one size than your usual size! One of my orders, the shell necklace, it broke when i tried to put them on. But then the customer service reached me out and gave me a refund for it! The customer service was so nice! I know how people say the zaful quality is not the best. But considering affordable price they have, i think it is so great :)

Date of experience: August 10, 2019
Arkansas
1 review
0 helpful votes
Follow Lexy L.
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I got my order within 1 week after it was shipped. They also offered kindly to replace my order with another item due to the item not being able to get to me in time. That was very appreciated because I needed the dress for a certain occasion. This is a very trusting company and I plan to spend lots of my money there.

+1
Date of experience: August 9, 2019
Singapore
1 review
1 helpful vote
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I simply love Zaful and am a loyal repeat customer. They have a gigantic selection of unique and trendy clothes to choose from with new items arriving all the time (seriously, I often get sucked into a rabbit hole and spend hours just glued to the website adding copious amounts to my cart!) They have something to suit everyone's style and the quality is good for such affordable prices (the sales are worth it!). Everything arrives in good packaging within a decent time frame and look exactly as they are advertised for the most part. Sizing can sometimes be an issue but I would recommend reading reviews of others instead of relying solely on the sizing guide and you should be fine (they have an option for customers to state their measurements and the size they ordered which I think is great!). Customer service is prompt and pleasant so far. As you can tell, I'm a huge fan and would highly recommend =)

Date of experience: August 9, 2019
Argentina
2 reviews
0 helpful votes
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Fancy
August 13, 2019

Hello my name is Brenda, i have purchased an underwear body in Zaful last month (22/06/19) i must say it do took some time until i received it in my house, but it is understandable as i live in argentina and things must pass through a really long process until getting into the country, but finally is here. I love this product is exactly as in the photo, really soft, fits well, true to size, and comfortable. I can't be more happy about my decision. Apart from all it has really small details as if it was handmade really fancy product i love it.

Date of experience: August 9, 2019
Florida
1 review
0 helpful votes
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I absolutely love all the swimsuits I have ordered from Zaful! They have all fit true to size and are comfortable and flattering. I'm very happy and plan to continue ordering from Zaful!

Date of experience: August 8, 2019
GB
1 review
0 helpful votes
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Smooth order
August 13, 2019

The website has nice clothes and accessories. The order arrived on time with no obstacles and problems.

Date of experience: August 8, 2019
Brazil
1 review
0 helpful votes
Follow Francielly R.
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I simply love shopping at Zaful. The clothes have an outstanding quality and they look awesome. Also, buyers post photos using the products so you can see how the clothes will look like. In addition, the price is very fair and the support is very efficient if you have any question regarding your order. Finally, my orders arrived very fast considering I live in Brazil and, if that is not enough, they give you points that you can use to get discounts on the next orders!

Date of experience: August 8, 2019
Peru
1 review
0 helpful votes
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Well let give you some advices and let you know... Well i really enjoy shopping in ZAFUL my experience wa almost great i have made 3 orders... My first order were 15 items it came really quick in 8 days they sent the items in a box with DHL everything came in the size correct that i ordered BUT some of them were to big for me so when you order like baggy dresses go for one size down because they are so big but most of them were the material great and good quality but one dress the material was sooo cheap and uncomfortabe only for that i dont give them 5 stars. Any ways i will wait for my second order. Im living some pictures from a video that i made from the clothes that i received. IM TRYING TO UPLOAD MORE PICTURES but the system dont let me.

Date of experience: August 8, 2019
Italy
1 review
0 helpful votes
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Just amazing!
August 8, 2019

Everything I have ordered from Zaful arrived on time and the quality was really good.
Each item comes in its own package (which is well made as well) and I had no problem with the sizing, since it is clearly indicated on their website.

Date of experience: August 8, 2019
Germany
1 review
0 helpful votes
Follow Ebru U.
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Zaful = Awful
August 11, 2019

I ordered bikinis and some summer wear, which looked really cute online. I was shocked with what arrived at my place. Poor product quality. Bad fit. No refund for returns. All in all, terrible experience. Stay away!

Date of experience: August 8, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Ebru,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have sent a messaged about your issue via ticket. Please kindly login to your account and reply to us there.
Once again we apologize for any inconvenience we may have caused.
Best Regards
ZAFUL Customer Service

Canada
1 review
0 helpful votes
Follow Erika B.
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I love the unique items I bought from Zaful. One of the shirts I purchased had a rip in it and the customer service team was quick to offer a replacement.

I am happy with my purchase and happy with the service I received. Ill be coming back soon!

Date of experience: August 7, 2019
North Carolina
1 review
1 helpful vote
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Im lovin zaful!
August 7, 2019

I love ordering clothes and bathing suits from zaful, the website is trustworthy and the clothes are cheap but still pretty good quality. Sometimes it is tricky picking the right size on bathing suits because you can't return them but other than that i love shopping with zaful

Date of experience: August 7, 2019
California
1 review
1 helpful vote
Follow Mariana r.
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I got some bikinis from zaful and definitely i had a great experience they have good quality and everything came in a true size

Date of experience: August 7, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071