ZAFUL

Ok, so, I placed my order on 7/19... I spent $120. The shipment is supposedly going to be sent in 4 separate packages. My main concern right now is, according to Zaful's tracking website, the fact that my first shipment was supposedly received in a post office in SuZhou, China on 7/23. The date is now 8/1, and I haven't gotten an update about it since then. Does that mean my order is just sitting in a post office in SuZhou? I understand as a customer that I'm not necessarily paying for quality merchandise here if I'm able to get 8 items of clothing for $120... BUT COME ON... I would at least expect to be considered a priority customer for having given them quite a bit of money (I'm a college student, so $100 is like I'm spending $500). I'm not only upset because my clothes haven't arrived yet, but I'm also upset because as a customer, I've been completely left in the dark about my order. 1)Their phone number is NOT A WORKING NUMBER. 2) On their "online chat service" if I ask about my order I get vague responses or am disconnected from the chat. 3) I have not been able to receive a single email about my order because somehow they have two different versions of my email address and they're of course using the wrong one to send me information. (How did that happen?) 4) I can't update my e-mail address? (Why not?) 5) All I want to know is that my clothes are on their way to the US and my house... but, I have absolutely no way of knowing...:(

Please Zaful... come through for a sistah.

Today i received my first order from Zaful! I had ordered on November 26th and asked for 5-8 day shipping. After not receiving my order after the time period i emailed them and they apologized but kept me updated with my order and answered me back within 24 hours if i emailed them with questions. If your orders do not arrive ON TIME that DOES NOT MEAN ITS A SCAM. But the time span they give you is definitely off, you just have to wait patiently to get your items. Also the items that arrived were WHAT WAS PICTURED, EXCEPT FOR 1! They quality of MATERIAL IS NOT STELLAR but for the CHEAP prices they offer the items at you cant really complain. If you're not willing to pay high prices you're not going to get the best quality. So for the most part i would consider shopping here again because i did get what i was expecting it just took much longer than i wanted. SO if you want something off their site order in ADVANCE, DONT WAIT. Because you'll be doing plenty of waiting with the shipping.

I loved Zaful since i downloades the app, the app is so easy to use. All of the cloaths are very original, stuff i dont find in stores I can find in Zaful. The prices are very cheap too. Anther thing which I love is the constant promotions and cupons that Zaful has.

DON'T BUY FROM THIS WEBSITE, THEY ARE SCAMMERS. WE ARE STILL WAITING FOR OUR ORDER. THEY BLOCKED ME ON THEIR FACEBOOK PAGE AS I WAS POSTING ON ALL THEIR FEEDS WARNING OTHERS DUE TO SCAM. THEY REPLIED TO ONE OF MY MESSAGES SAYING IT'S MY RESPONSIBILTY TO FOLLOW UP ORDER WITH LOCAL POST OFFICE IN AUSTRALIA. THEY COULD NOT TELL ME WHERE MY ORDER WAS.

This is an update to my earlier review below, in which I outlined my issues with Zaful. Since I posted this review, the company contacted me and offered me a refund for half of what I had paid, in addition to keeping the items. The refund was promptly made into my PayPal account. For this reason, I am upgrading my review to 2 stars, but I still don't think I would shop there again. Unfortunately, the items are still not what I expected, so I have a bagful of stuff I don't want and will not wear. Considering the situation, Zaful should have offered me a full refund and sent me a shipment label, so I could simply return the items to them.

Earlier Review:
"One item arrived ripped and stained, and another arrived in a different size from what I had ordered, and another had a completely different style from the image on their site. Also, everything in my order was much smaller than their sizing guides had indicated. I am a size S, but had ordered everything in M because of their sizing guides, and they were still wrong. Also, the items are extremely cheaply made, as I guess should be expected, and looked almost nothing like in their pictures.

I spent weeks going back and forth with their customer service team, sending proof pictures of the damaged item and the size difference in the others and, while they admitted that things were obviously not as they should be, they continued to refuse to refund or take back any of the items. In the end, they just started ignoring me, the way they obviously ignore their own return policy."