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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I love ZAFUL, my order came very fast, the clothes are beautiful and I love the quality, the service that ZAFUL provide is excelent, they answer very fast and respectfully all my doubts, of course that I am going to shop more times, this is the best store.
I began using zaful about a month ago and I'm obsessed. Their website is super cool and interactive, you create an account and through this account you do regular online shopping things (create a cart, have a favorites list, etc.) but you also get to have your own place on their website where you can create outfits with their clothing and interact with other zaful members. Also, zaful has a live-chat and even facebook messenger for any questions or concerns, which is super helpful. I just purchased my first order, and am very pleased with the overall transaction.
I've been waiting weeks for my package and have not received it. The tracking won't update so I have no clue if it has even shipped. It'll soon be a month.
Zaful is an incredible site in my opinion. It delivered three bathing suits in 8 days and they were awesome quality. Double lining, sizing was good, clasps and material were really great. Overall I really love this store and will continue to rave about it.
After 28 days of waiting for my Zaful order I got it in the mail.
I ordered one bikini (http://www.zaful.com/patchwork-bandage-bikini-set-p_*******.html) and let me tell you I look great in it and the fabric feels nice.
The only setback was the length of time it took.
So if you wish to buy swimsuits with standard shipping- beware the time it'll take.
I ordered 3 bathing suits and after a lot of miscommunication and 2 months later I finally revived the bathing suits today. Well. 2 bathing suits were okay. I am 5'4 and 136 lbs and ordered a large in both 2 pieces I ordered. One fit great and the 2nd one is too small. The 3rd bathing suit was the most disappointing. I ordered a medium and I'm swimming in it, too big. And the bow on the swimsuit wasn't on the bathing suit. So it reAlly bad. I am waiting for a dress although I paid expedite shipping.
I really don't think the great pricing justifies not getting the product pictured.
Dear Caroline,
Thank you for raising this issue.
After checking your case, we know that the packages were undeliverable as the wrong address.
Please kindly note it is the customer's responsibility to check the order details before placing the order.
For more details, we have sent you an email with our solution, please check and reply to us.
Best regards
Zaful Customer Service
I bought 3 bikini's and one of them is stolen on the way to me. I bought the bikini's with an Insurance but now this did happened they can't help me anymore EVENTHOUGH their terms are that they have to send a new one if something happens and you didnt received it. My package was already open when I got it. And now zaful doesn't contact me back. Its awful and I want my money back!
Dear Amy,
We’re sorry you’ve had this experience.
As for this issue, we need to confirm with the our related colleague.
Please offer us your right order number or the ticket number then we check the issue. Our order number starts with capital"U" and it has 16 numbers. We will try our best to solve the problem with you.
You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complain from sitejabber".
Best Regards
Zaful Customer Service
Thanks to the quick response of the Zaful team, I got both refunds issued. After the review I was contacted by Zaful, they let me know they would issue full refunds for both orders. A few hours later I received both refunds. Thank you so much.
Dear Nora,
We regret that you are having issues with the size of our items.
Please note that we will ship the right size base on the order.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you.
Best Regards
Zaful Customer Service
I ordered two bikinis from this website. Good prices, really fast shipping. The bikinis are really high quality, they fit perfectly and look exactly like the picture. I'm really happy with the products. I can recommend to everyone. :)
When I ordered this bikini, I never expected it to have such nice quality (because of the price)
It was super cheap! Im very happy with my order
Zaful for me is very perfect online shop. Fast shipping, high quality of service. Very well made stuff. I feel special in all things. I sincerely recommend, MS.
I enjoy the low cost of these bikinis! And the rest of this website although bottoms usually do not fit that great. Both swim bottoms I purchased were very clingy and exposed things that I wouldnt really like to be shown through a bikini.
Los modelos son particulares y muy lindos, si bien la manufactura no es excelente, sí es muy buena para el precio que estás pagando, todo es bastante barato. Si tienes algún inconveniente e intentas resolverlo el trato es MUY amable, eficiente y rápido. La recomiendo mucho.
My order was shipped out 5/22/17 and I received and email for it. I went to the email and got the tracking number. Ever since yesterday I've tried randomly throughout the day plugging the tracking number in on the site I was given and it is telling me my order isn't tracked and the tracking number is wrong. I am upset about this.
Dear Peyton,
Thank you for being kind enough to tell us about your experience.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.
Therefore, please hold on for a few more days and try again later.
For more details, we have sent you an email with our solution, would you please check and reply it?
We regret the inconvenience or frustration that your experience has caused to you.
Best Regards
Zaful Customer Service
I'm happy about my orders, they came on time and are of high quality. I really recommend zaful to anyone who want's less price but high quality.
I made my first order on zaful 3 weeks ago. Everything arrived in 2 weeks which is great! Definitely give this site a chance if you want some affordable dresses. The quality and the size are perfect zaful my lovely site.
Waited week for my bathing suits to get here and when it did, the first time I tried one of them on the strap broke. Not that it didn't fit me, just the quality is SO POOR. I didn't expect high quality, but I expected the strap to make it over my shoulder without breaking. Really upset because I was really looking forward to wearing this specific one. Would NOT pay the shipping for an exchange, but I would like a free exchange at the least. Totally unfair
Dear Gabby,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best Regards
Zaful Customer Service
I ordered from them 3 bikinis, all where really good quality, the fabric and prints are good, they offer good quality photos of their products and what you see is what you get. Always make sure to see their measures charts because they can be different due to the style of the product. They are trustworthy.
I recently purchased a bikini and got ahold of them and I was supposed to receive a refund which never happens once I kept contacting them I never received an answer
Dear Mirna,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We check that our colleague has replied to your ticket and solved the issue for you.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best Regards
Zaful Customer Service
My first order from Zaful surprised me a lot because of how great the size, fit, design, and material. The bikini I ordered fit perfectly, Looking at it in my hands I thought it would be too small but when I put it on it fit me perfectly (like a glove.) And it looks so gorgeous on- I have already received tons of compliments on it. Anytime I have also reached out for help on Zaful- they have reached back to me within 48 hours, which is a good span of time. Very glad with my purchases with Zaful and definitely plan to make many more!
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sierra,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best regards
Zaful Customer Service